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Joseph Toyota of Cincinnati

Cincinnati, OH

4.6
1,525 Reviews
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9101 Colerain Ave

Cincinnati, OH

45251

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Showing 1,525 reviews

July 09, 2022

They do a good job, just over priced. They’re raised prices a lot recently. More

by MREVECKY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure who my associate was
Jul 11, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for your feedback. While I'm glad you're pleased with our work, I'm sorry you're unhappy with our pricing, as we strive to be fair and competitive in that regard. I will make a note of this review, but if you'd like to discuss it, please be in touch. Best, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

July 09, 2022

They always do a good job and it doesn’t take too much time consistently. More

by LORIKEMP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 08, 2022

Always friendly and accommodating. On time. Especially love the sales people. Miss the donuts in the waiting area! More

by CJBURLING0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for the review. We are glad to hear that the team was friendly and accommodating. We appreciate your business, see you again next time.

July 08, 2022

Although the format seems user friendly the staff is disgruntled and the service in necessarily slow More

by JSHAFFER986
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown names
Jul 08, 2022 -

Joseph Toyota of Cincinnati responded

I am disappointed that we fell short of our five-star expectations and that our team didn't leave a better impression. I apologize for a system error that allowed your appointment to be scheduled for a time when all waiting appointment slots were already occupied. I would like to offer my assistance if there is anything I can do to further make this right and earn those five stars. Please feel free to reach out to me when you have a moment. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

July 08, 2022

Very efficient service department with really nice staff who inspire confidence. Very comfortable waiting areas with roomy armchairs. More

by ARIEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ward Day
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2022 -

Joseph Toyota of Cincinnati responded

Ariel - Thank you for the positive feedback about our service and facilities! We look forward to seeing you again at Joseph Toyota of Cincinnati.

July 08, 2022

They are very friendly, knowledgeable and informative. The important thing is that I trust them. I value that. More

by GOODR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2022 -

Joseph Toyota of Cincinnati responded

We couldn't ask for a better review! We're thrilled to provide welcoming, informative, and professional assistance that's earned Joseph Toyota of Cincinnati your confidence. It's an honor to work with customers like you, thank you!

July 07, 2022

Jason was friendly and knowledgeable. He was very helpful with signing in for my service and help with the Toyota care plus . More

by SBLINEMANN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for the 5-stars and shoutout to Jason! He will be thrilled to hear you appreciated his help. Have a nice day from the whole Joseph Toyota of Cincinnati team!

July 06, 2022

The service department keeps me informed of everything needed and does a good job of finishing in a timely manner. More

by RWEIDNER2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for the review and for continuing to trust our team to take care of you and your vehicle. See you again next time here at Joseph Toyota of Cincinnati!

July 06, 2022

The service team is always polite, helpful and efficient. My Tundra was serviced quickly and on time. I have always been satisfied with the sales and service team with our four Joseph Toyotas. More

by BCOWART
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Joseph Toyota of Cincinnati team. Drive safely in your Toyota Tundra, and we hope to see you back!

July 05, 2022

The process was EASY from the get go and the communication could not have been any better. My salesman, Joe S., was AWESOME, cordial, caring and professional. He went out of his way to assist More

by matt_hollander
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Schroeder
Jul 05, 2022 -

Joseph Toyota of Cincinnati responded

Matt, thank you for sharing your thoughts about your experience with Joe and our team here at Joseph Toyota of Cincinnati. We appreciate your business and hope to see you again soon!

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