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Joseph Toyota of Cincinnati

Cincinnati, OH

4.6
1,525 Reviews
You're a Smart Shopper! You know what it takes to find a great deal on a New Car or quality used Used Car. Whether you're looking for the perfect new vehicle or a great deal on a Low Price Car or Low Mileage Car, you can be in-control as you use the Car Shopping Tools on this website to find the vehicle you want! Plus, you can check out the Current Online Specials and Promotions that change all the time!
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9101 Colerain Ave

Cincinnati, OH

45251

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Showing 1,525 reviews

September 26, 2021

Very good dealership service department is also very professional would highly recommend this dealership also place was very clean More

by SHICKMAN2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2021 -

Joseph Toyota of Cincinnati responded

We sincerely appreciate your feedback and recommendation. Your Joseph Toyota Service Team always aims to provide you with timely, efficient service. We're delighted that your experience was satisfying and smooth. Come back and see us again.

September 24, 2021

Kyle May was very helpful and found the issue right away and helping resolve it! More

by ANNIE.BRAGG2014
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle May
Sep 24, 2021 -

Joseph Toyota of Cincinnati responded

Annie, thank you for the review of your recent Service experience at Joseph Toyota of Cincinnati. We're pleased to know that Kyle May and your entire Team provided you with quick, efficient customer service. We look forward to seeing you again. Have a great weekend!

September 24, 2021

Went for service and left with a new used car. He answered all my questions and was great to work with. Easy and comfortable. More

by MARLA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Elridge in Sales, Jim Eldridge
Sep 24, 2021 -

Joseph Toyota of Cincinnati responded

Congratulations, Marla! It sounds like you had quite the amazing experience at Joseph Toyota of Cincinnati. Thank you for your service and sales business, and especially for taking time to showcase your visit. It was our pleasure to serve you!

September 24, 2021

I had my battery checked at your facility. The test was done quickly with good results. I had my battery checked at you facility. and the results were very good. i was t More

by K Lohr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anderson
Sep 24, 2021 -

Joseph Toyota of Cincinnati responded

What a great experience! Thank you for stopping in. We're glad that Anderson and your Joseph Toyota Service Team took care of your vehicle in a timely, professional manner. Thank you for choosing Joseph Toyota for your automotive needs. Have a fantastic weekend!

September 23, 2021

Arrived at 8:00 am for an oil change and tire rotation. Called a little afternoon and the woman said they were working on it. Called again a little after 1:00 pm and the man said I was next in line and to More

by JGSCHRAND
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Laura Hall
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for bringing this issue to our attention. We will delve into the matter further. We can state, however, that if you were dropping off your vehicle so we could work the oil change into the previously scheduled time appointments, we guarantee to complete the work on that day but not at a specific time. We sincerely apologize if this information was not communicated to you at the time you called or when you initially requested the oil change service. The cost for a full synthetic oil/filter change is competitive with other Certified Toyota dealers' Service Departments. You can always check josephtoyota.com>service>service-specials for coupons and monthly specials. If you would like to contact us, please call 513-385-1800, ext. 8311. Again, our apologies for any inconvenience and upset our Service personnel may have caused you. We would enjoy seeing you again. Thank you, Joseph Toyota of Cincinnati

September 23, 2021

Good but customer service could be a little better. I was not greeted at inside service desk More

by MGRAFRIQUE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cheryl Nix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2021 -

Joseph Toyota of Cincinnati responded

Please accept our sincere apology for this lack of welcoming. We know that Cheryl serves you well and is always ready with a smile. We will work harder to earn all five stars. Thank you for providing us with feedback about your experience!

September 23, 2021

Great fast service for our 2020 Toyota Camry that was leased. Good follow-up to keep out maintenance current. More

by ERICLANDEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2021 -

Joseph Toyota of Cincinnati responded

Thank you, Eric! It was a pleasure to serve you and to take good care of your Camry. Your satisfaction is our goal. We're glad your Joseph Toyota Service Team's efforts met you expectations. Thanks again!

September 22, 2021

Everything went smoothly. The staff were friendly and the lounge was clean and comfortable while I waited. The work was done quickly and competently. More

by ARAGAZZO83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2021 -

Joseph Toyota of Cincinnati responded

Hello and thank you for your candid feedback and five-star recommendation. We enjoyed serving you and are glad you had a pleasant experience. Thank you for choosing Joseph Toyota of Cincinnati!

September 21, 2021

They have been servicing my rav 4 since it was new 8 yrs ago and I have had nothing but good service from Joseph Toyota. More

by BARRY4U21
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2021 -

Joseph Toyota of Cincinnati responded

Being able to provide you with great service is what makes us happy. Thank you, Barry, for submitting this good-news review. We look forward to serving you for all your automotive needs. We appreciate your loyalty!

September 21, 2021

Was a little disappointed with my greeting from the man at the desk when I first arrived. He made me feel like I was a waste of time and didn't seem to want to leave his computer to help me look at a car. More

by Jeanine.fredrickson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ty Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2021 -

Joseph Toyota of Cincinnati responded

Jeanine, we apologize for the lack of hospitality upon your arrival at the dealership. We are excited, however, to extend congratulations to you on your new Camry Hybrid! We're happy to know that your experiences with Ty and Mike paved the way to a more enjoyable visit. Thank you for choosing Joseph Toyota of Cincinnati. We appreciate you!

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