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Joseph Toyota of Cincinnati - Service Center

Cincinnati, OH

4.5
1,160 Reviews

1,160 Reviews of Joseph Toyota of Cincinnati - Service Center

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September 24, 2021

Kyle May was very helpful and found the issue right away and helping resolve it! More

by ANNIE.BRAGG2014
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle May
Sep 24, 2021 -

Joseph Toyota of Cincinnati responded

Annie, thank you for the review of your recent Service experience at Joseph Toyota of Cincinnati. We're pleased to know that Kyle May and your entire Team provided you with quick, efficient customer service. We look forward to seeing you again. Have a great weekend!

September 24, 2021

Went for service and left with a new used car. He answered all my questions and was great to work with. Easy and comfortable. More

by MARLA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Elridge in Sales, Jim Eldridge
Sep 24, 2021 -

Joseph Toyota of Cincinnati responded

Congratulations, Marla! It sounds like you had quite the amazing experience at Joseph Toyota of Cincinnati. Thank you for your service and sales business, and especially for taking time to showcase your visit. It was our pleasure to serve you!

September 24, 2021

I had my battery checked at your facility. The test was done quickly with good results. I had my battery checked at you facility. and the results were very good. i was t More

by K Lohr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anderson
Sep 24, 2021 -

Joseph Toyota of Cincinnati responded

What a great experience! Thank you for stopping in. We're glad that Anderson and your Joseph Toyota Service Team took care of your vehicle in a timely, professional manner. Thank you for choosing Joseph Toyota for your automotive needs. Have a fantastic weekend!

September 23, 2021

Good but customer service could be a little better. I was not greeted at inside service desk More

by MGRAFRIQUE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cheryl Nix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2021 -

Joseph Toyota of Cincinnati responded

Please accept our sincere apology for this lack of welcoming. We know that Cheryl serves you well and is always ready with a smile. We will work harder to earn all five stars. Thank you for providing us with feedback about your experience!

September 23, 2021

Great fast service for our 2020 Toyota Camry that was leased. Good follow-up to keep out maintenance current. More

by ERICLANDEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2021 -

Joseph Toyota of Cincinnati responded

Thank you, Eric! It was a pleasure to serve you and to take good care of your Camry. Your satisfaction is our goal. We're glad your Joseph Toyota Service Team's efforts met you expectations. Thanks again!

September 23, 2021

Arrived at 8:00 am for an oil change and tire rotation. Called a little afternoon and the woman said they were working on it. Called again a little after 1:00 pm and the man said I was next in line and to More

by JGSCHRAND
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Laura Hall
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for bringing this issue to our attention. We will delve into the matter further. We can state, however, that if you were dropping off your vehicle so we could work the oil change into the previously scheduled time appointments, we guarantee to complete the work on that day but not at a specific time. We sincerely apologize if this information was not communicated to you at the time you called or when you initially requested the oil change service. The cost for a full synthetic oil/filter change is competitive with other Certified Toyota dealers' Service Departments. You can always check josephtoyota.com>service>service-specials for coupons and monthly specials. If you would like to contact us, please call 513-385-1800, ext. 8311. Again, our apologies for any inconvenience and upset our Service personnel may have caused you. We would enjoy seeing you again. Thank you, Joseph Toyota of Cincinnati

September 22, 2021

Everything went smoothly. The staff were friendly and the lounge was clean and comfortable while I waited. The work was done quickly and competently. More

by ARAGAZZO83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2021 -

Joseph Toyota of Cincinnati responded

Hello and thank you for your candid feedback and five-star recommendation. We enjoyed serving you and are glad you had a pleasant experience. Thank you for choosing Joseph Toyota of Cincinnati!

September 21, 2021

They have been servicing my rav 4 since it was new 8 yrs ago and I have had nothing but good service from Joseph Toyota. More

by BARRY4U21
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2021 -

Joseph Toyota of Cincinnati responded

Being able to provide you with great service is what makes us happy. Thank you, Barry, for submitting this good-news review. We look forward to serving you for all your automotive needs. We appreciate your loyalty!

September 20, 2021

Quick service. Knowledgeable. Friendly. Nice Quick service. Knowledgeable. Friendly. Nice comfortable waiting room. Explained future service I needed in detail More

by WANSTRATH57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2021 -

Joseph Toyota of Cincinnati responded

It was our pleasure to serve you! Thank you for sharing the highlights of your time with us and for letting us know that your Service Team met your expectations in so many ways. All of us at Joseph Toyota appreciate your recommendation.

September 20, 2021

Usually bery good. This time the brakes had been making noise. After service they're making a different noise More

by CINCYFIVE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for letting us know about the new brake noise that appeared following full brake replacement service. We see that the issue has already been resolved and that your 2011 Prius is no longer making noise during braking. It is always our pleasure to assist you with your automotive needs. Best wishes from your Joseph Toyota of Cincinnati Service Team!

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