Joyce Honda

Joyce Honda responded

We apologize for the inconvenience you experienced. It is unfortunate the Toyota did not meet your approval. We find no evidence of a replaced door and all paint measurements match from panel to panel. We did replace the windshield at your request with a non-OEM high quality windshield that does not have flaws. During the phone conversation when you called to say you were no longer interested in the car, you were advised that we return deposits Monday - Friday when our office is in. Not on Saturdays. You chose to come on Saturday for your deposit to be returned. Fortunately we had one of our staff in that day that could purify the numbers and return your deposit. At one point the manager considered calling the police for her own security based on the level of aggression that was being displayed. That might have been the reason for the 'angry customer' reference. Which every business is within their rights to advise from one employee to another. No hard feelings. Things just didn't work out. Good luck finding your next used car.

aemam0114 responded

Correct, things didn’t work out. I have pictures, videos, and audio that prove you wrong on everything you just said. My paint meter was reading 400+ micrometers (15 mils) on the roof rail edge on the driver’s side, and even higher past the middle toward the rear area of the car. The passenger side was reading 170–200 micrometers (6–7 mils), which is a huge difference and clearly shows that it was repainted. Your salesperson, Laura Taborda, brought her own paint meter to double-check the reading, and it showed the exact same thing. Even after being told to “put the car under the sun, the shadow messes up the readings,” that’s the biggest BS I’ve ever heard. Clearly you need to learn more about cars. The driver’s front door edge guard was missing, along with a very noticeable gap difference compared to the passenger side. There was also a dent on the rear bottom left door with some rust showing, an aftermarket window on the rear left door, and an aftermarket windshield before you replaced it with your “high-quality windshield,” which also came defective on the passenger side bottom edge. The front lower area of the bumper was also missing a good 12 inches of clear coat, which Laura herself admitted to seeing and feeling with her own hands. If there’s a potential customer reading this, check the rear passenger window. It has an aftermarket name on it instead of the TOYOTA logo and part number. If there is no evidence of all that repair that you claim wasn’t found, and IF ALL THIS ISN’T TRUE, then I invite any customer who looks at this car (2020 Toyota RAV4 XLE, 53,835 miles, VIN: 2T3P1RFV6LC069179) to bring their own paint meter, measure that area, and compare it to the passenger side. Unless you already fixed it, like you said you would, along with that crappy “high-quality” windshield with the edges all messed up from the factory. “Our glass guy will polish/sand the windshield out, come sign the papers while we wash the car.” Beautiful words from Laura, rushing me to go sign. Hah! And then your amazing sales manager, Luis, aggressively telling me “it’s a used car,” “what do you want,” “HERE’S WHAT YOU’RE GONNA DO, GO WITH LAURA TO OUR OTHER LOT AND FIND A CAR THAT YOU LIKE,” and “now we’re going to have to keep this car here,” among other aggressive statements, with a very unapproachable attitude. He calmed down a bit after I spoke up and told him he was being a little too aggressive with the way he was approaching things. YES, it might be a used car, BUT I AM THE CUSTOMER, and it is my money, and I CHOOSE where to spend it. In this case, I didn’t spend it there. I’M GLAD I DIDN’T. So, your lovely SALES MANAGER LUIS M BERRIO TALKED TO ME LIKE A STREET DOG, and I’m an angry customer for asking for my refundable deposit back? A deposit that you made me go back and forth between locations for because “Laura was with a customer.” I wasted two hours of my day, and you, Miosotty Martinez, all you had to do was submit my request and give me a receipt, just like you did at the end when you went to the back for a few minutes. It was so simple. Seriously? And I’m an “ANGRY CUSTOMER” who now finds out the cops were going to be called because I wanted my deposit back? MAKE THIS MAKE SENSE! But yeah, like you said, no hard feelings. Good luck selling your used 2020 Toyota RAV4 XLE, 53,835 miles, VIN: 2T3P1RFV6LC069179, that was traded in to you twice, in 2022 and now in 2026 according to the Carfax. Maybe you did the work and never reported it. Lol, good luck! BEING HONEST AND RESPECTFUL GOES A LONG WAY. I never disrespected anyone. If Luis didn’t talk to me the way he did, things might have taken a different path. Much love for Luis. I hope his attitude changes. Just because I’m a girl doesn’t mean I was going to get scared into his “selling tactics” by literally yelling at me.

Joyce Honda responded

Thank you for taking the time to share this—I'm really sorry to hear about the situation, especially given how important your van is for safely transporting your wife. That must have been incredibly frustrating and concerning. When you brought the vehicle in, we did perform a full inspection and battery/charging system test, and at that time everything came back normal with no faults found. Intermittent issues like this can be especially difficult to diagnose when they’re not actively occurring during testing. We also want to mention that we haven’t seen the van since 3/21, and we’re wondering—has the problem happened again since then? If it has, that information could really help us narrow things down. We truly would appreciate the opportunity to take another look at your van and try again. If the issue can be duplicated or if there are any new patterns or details, our team will do everything we can to get to the root of it and help prevent this from happening again. Please feel free to reach out directly so we can coordinate a convenient time for you. Your safety and peace of mind are very important to us, and we’re here to help. Warm Regards, The Service Team at Joyce Honda Erik Matos 973.361.1396

jdaquila264 responded

Erik, Looks like you have the wrong info on my van, you said you haven't seen the van since 3/21. My van is a 2022 and has been in for service a number of times including the battery replacement on 9/17/2025

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda