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Joyce Honda

Denville, NJ

Overview
Employees
Reviews
Vehicles
4.7
4,791 Reviews
Awarded only to the top 15% of Honda Dealers nationwide, The President’s Award is highly coveted by all Honda Dealers because it represents outstanding sales, service, and a real commitment to customer satisfaction. Joyce Honda is a multi-year recipient of this prestigious award, the most recent being 2011 and ranks among the top 20 Honda dealers nationally for total vehicle sales. This combination guarantees aggressive discounts without the corresponding drop in customer service usually associated with volume sales operations. Bottom Line? Great Value! Stop by and experience the Joyce difference.
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3166 NJ-10

Denville, NJ

07834

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Showing 4,791 reviews

September 22, 2025

Very communicative, fixed problems, offered shuttle, transparent timing, all over very professional and helpful team More

by leahdollinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

September 22, 2025

pleasant check in, staff was curtious and knowledgeable on what servie i needed, communication was great and wait time was reasonable. More

by maite.a.fernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Solomon
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Sep 22, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

September 22, 2025

Know their business ! All staff working there are very polite , eager to help - from Sales to Mechanics and plain office/desk employees. Know how to keep their clients !! More

by HARISPANAYI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry cannot remember names
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September 22, 2025

Great efficiently quick and updated me every time u til i was done. Beautiful personality More

by brivera5410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Seager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ernest Biondolino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lloyd Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Lavelle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Subuhi Shakil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

September 19, 2025

Joyce Honda has always been very prompt, just as they were when I purchased my CR-V in 2019. Since then, I have continued to bring my vehicle to them for service, and I truly appreciate the quality of th More

by Narayana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Duffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Seager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ernest Biondolino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gina Verrilli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lloyd Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Lavelle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Subuhi Shakil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johana Horta
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

September 18, 2025

Great Service on my Pilot. The work was completed on time and I am very happy with the results. More

by barts22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Barton
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Sep 18, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

September 18, 2025

Great service. One question. I usually make an 8 O'clock appointment. I get there early and there is usually 8 to 12 cars in line already. Do these people all have More

by RROHAN7788
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lloyd Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 18, 2025 -

Joyce Honda responded

Dear Valued customer, Thank you so much for your kind words and for continuing to trust us with your vehicle—we truly appreciate your loyalty. You’ve raised a very fair and important question, and I want to thank you for giving us the opportunity to clarify. While many of the vehicles you see in line at 8:00 AM do have scheduled appointments, we also accept a limited number of early walk-ins and drop-offs each morning. Some customers arrive early—sometimes even before our doors open—especially if they have tight schedules or concern, they want to address right away. That said, we absolutely understand how frustrating it can feel to arrive early for a scheduled appointment and still end up waiting. You made an appointment for a reason—and your time is valuable. It might help to think of appointments as a way to guarantee your place in the service schedule, but not always your exact position in line at check-in, especially during high-traffic times. However, we do prioritize emergencies and try to keep things moving as efficiently and fairly as possible. If you ever find yourself in an urgent situation or simply need a faster turnaround, please don’t hesitate to call us ahead of time—we’ll do everything we can to accommodate and expedite your visit. We truly appreciate your patience, and we’re always looking for ways to improve how we manage check-in flow and appointment scheduling. Your feedback helps us do that—so thank you again for reaching out. Warm regards, Erik Matos Service Manager Joyce Honda (973) 361-1396 erik_matos@joycehonda.com

September 18, 2025

Excellent service - as always. Will take the time to explain all service performed; and always answer all my questions - and I can be inquisitive. More

by Rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lavelle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

September 17, 2025

Great service! I was in and out in less than a hour with my car fixed! More

by ederloa82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lavelle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 18, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

September 17, 2025

Had “we owe” to be done for a brand new pilot purchased from Joyce. The process to get a loaner was AWFUL. There was ZERO communication about needed insurance documents. I was asked to sign a document s More

by JFARANETTA
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kayla Palomino
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Sep 18, 2025 -

Joyce Honda responded

Dear JFARANETTA, Thank you for taking the time to share your experience. I sincerely apologize for the frustration and inconvenience you encountered while completing the “We Owe” service for your new Pilot. You're absolutely right—clear communication is essential, especially when it involves vehicle service and loaner arrangements. I’m truly sorry you were not informed in advance about the required insurance documents and that you were asked to sign a loaner agreement without receiving a timeline or updates. That is not the level of transparency or care we aim to provide, and I understand how this made you feel uncertain and uncomfortable. While I’m glad to hear your salesperson provided great service and that you've had a long, positive history with both Honda and Joyce Honda, it’s disheartening to know this experience has caused you to reconsider doing business with us in the future. Please know that we’re reviewing this situation internally to ensure better communication and consistency moving forward—especially around our “We Owe” process and loaner vehicle procedures. If you're willing, I would greatly appreciate the opportunity to speak with you directly to better understand your concerns and see how we can make this right. Thank you again for your feedback. We truly value your time, your loyalty, and your business over the years. Best Regards, Erik Matos Service Manager Joyce Honda (973) 361-1396 erik_matos@joycehonda.com

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