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Joyce Honda

Denville, NJ

Overview
Employees
Reviews
Vehicles
4.7
4,895 Reviews
Awarded only to the top 15% of Honda Dealers nationwide, The President’s Award is highly coveted by all Honda Dealers because it represents outstanding sales, service, and a real commitment to customer satisfaction. Joyce Honda is a multi-year recipient of this prestigious award, the most recent being 2011 and ranks among the top 20 Honda dealers nationally for total vehicle sales. This combination guarantees aggressive discounts without the corresponding drop in customer service usually associated with volume sales operations. Bottom Line? Great Value! Stop by and experience the Joyce difference.
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3166 NJ-10

Denville, NJ

07834

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Showing 2,778 service reviews

January 19, 2026

Work was done professionally and quickly. Check out was quick and efficient and my vehicle was in perfect condition. More

by KIICKY17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernest Biondolino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lloyd Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Lavelle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

January 15, 2026

Ernest Biondolillo is a great service advisor. Him and his team always go above and beyond to ensure my car is working properly is done on time and gives me a fair price. More

by SRBROTHMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernest Biondolino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

January 14, 2026

Been 1 year since I've owned a Honda. Don't know why you're sending this. More

by CESARTIST
Recommend Dealer
No
Employees Worked With
Don't know any
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Jan 14, 2026 -

Joyce Honda responded

Thanks for letting us know—and we’re sorry for the confusion. We understand how frustrating it can be to receive messages that don’t apply to you, especially after so much time has passed. We appreciate you pointing it out and will make sure your preferences are respected going forward. Please contact the Service Department 973-361-1396 and ask for Erik Matos or Eric Zacatenco to assist with updating our records. Warm Regards, The Service Team at Joyce Honda

January 14, 2026

Very wonderful people and environment Everything went smoothly Service tech was very professional and updated me More

by SHELLYWILSONN51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Solomon watson
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Jan 14, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

January 14, 2026

I was highly impressed with the level of service that I received at Joyce Honda. More

by wahoojunki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pietroni, Michael
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Jan 14, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

January 13, 2026

As per usual, the servicemen we professional,courteous and knowledgeable of what my car neeed and proactive in their recommendations to keep my car running the best it can. More

by MCELWEEJAMES79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rolando Meneses
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 07, 2026

Dealership was outrageously expensive and didn't return my car fob when I left. I had to go back for it once I realized I didn't have it. More

by adamhaimes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know who I dealt with
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January 06, 2026

Best ever! Always polite and excellent service. Have never had anything less than excellent service. Thank you! More

by KATHLEEN.MANGANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Stark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure who in service took care of my car but all 5 star!
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January 06, 2026

Terrible experience. Went for oil change and they suggested transmission fluid be changed which I agreed to. Next day car making terrible noise that it was not making. More

by KT
Workmanship
Recommend Dealer
No
Employees Worked With
Ernest Biondolino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 07, 2026 -

Joyce Honda responded

We’re truly sorry to hear about this experience and completely understand why you’d feel frustrated and concerned. What you described is not the level of care or attention we expect to provide, especially for a service as routine as an oil change or fluid service. We sincerely apologize for the repeated visits, the initial misdiagnosis, and most importantly for the transmission fluid being left a quart low. We understand how alarming it is to be told this after experiencing unusual noises, and your concern about potential long-term damage is completely valid. This should not have happened, and we take responsibility for the inconvenience and worry it caused. We also apologize for your prior visit where oil was accidentally sprayed on your vehicle and for the added wait time and unpleasant odor afterward. That situation, combined with this most recent one, understandably adds to your disappointment. That said, we truly appreciate you recognizing Ernest. He consistently goes above and beyond for our customers, and we’re grateful you acknowledged his professionalism and dedication. Your feedback about both the positive and negative aspects of your visit is extremely important to us and will be shared with our management team Erik Matos so we can address training and quality-control issues directly. We would welcome the opportunity to speak with you personally, address your concerns about your vehicle, and work toward making this right. Please feel free to contact us directly so we can assist further. Thank you for bringing this to our attention. Best Regards, The Service Team at Joyce Honda Erik Matos 973-361-1396 erik_matos@joycehonda.com 973-607-0237 (text)

January 05, 2026

John is always great. He is friendly, knowledgeable and helpful. He always responds to my inquiries. More

by Whizskier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lavelle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

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