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Joyce Honda

Denville, NJ

4.7
4,790 Reviews
Awarded only to the top 15% of Honda Dealers nationwide, The President’s Award is highly coveted by all Honda Dealers because it represents outstanding sales, service, and a real commitment to customer satisfaction. Joyce Honda is a multi-year recipient of this prestigious award, the most recent being 2011 and ranks among the top 20 Honda dealers nationally for total vehicle sales. This combination guarantees aggressive discounts without the corresponding drop in customer service usually associated with volume sales operations. Bottom Line? Great Value! Stop by and experience the Joyce difference.
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3166 NJ-10

Denville, NJ

07834

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Showing 2,704 service reviews

October 23, 2025

Everyone at Joyce Honda is very nice. My car is a 2017 Civic and I take it to Joyce Honda for all service. More

by SYEAW85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

October 23, 2025

Lloyds customer service was excellent, explaining what was done, and what should be done. Not high pressure but showing an interest in the customer. Definitely five stars and has earned my trust. More

by APEPPE55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lloyd Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

October 22, 2025

Joyce Honda has earned my trust over the years. I especially appreciate how they keep me informed. Kelly Fields, in particular, is wonderful. More

by njw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

October 20, 2025

I have always been please with the sales and service from Joyce Honda. Ths service department is always attentive and provides great information. More

by RAFFERTYRIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe San Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

October 20, 2025

Told need an alignment and transmission service on a car leas than a year old. Tires worn evenly with no indication of tire wear. . Numbers written on report weren’t accurate. I had 1 tire replaced by you 6 More

by RICHK703
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember her name
Oct 20, 2025 -

Joyce Honda responded

We’re sorry to hear about your recent service experience and appreciate you bringing this to our attention. We’d like the opportunity to review your vehicle’s inspection results and clarify the recommendations made during your visit. Please reach out directly to Erik Matos, Service Manager, at 973-361-1396, by text at 973-607-0237, or by email at erik_matos@joycehonda.com so, he can personally assist and ensure everything is addressed properly. Thank you for giving us the chance to make this right. Sincerely, The Service Team at Joyce Honda

October 20, 2025

I am pleased with my customer service at Joyce Honda and the responsiveness of Eric and Kelly to address my needs More

by Kara974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Matos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

October 18, 2025

Excellent service very great customer service. Lloyd was very helpful and explained every detail and provided clear actions plan More

by PATJATIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernest Biondolino
4.0
This rating includes all reviews, with more weight given to recent reviews.
Lloyd Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Mitchell
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Lavelle
4.0
This rating includes all reviews, with more weight given to recent reviews.
Subuhi Shakil
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

October 17, 2025

This place is great and I've been getting my cars serviced here for years. More

by CHRISTOPHERJFEELEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernest Biondolino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lloyd Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Lavelle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

October 16, 2025

The service advisor said I needed an alignment and filters and back windshield wiper totaling 269 plus tax. When they rang up the bill they quoted me over 429.45. When I questioned it they brought it More

by eganz54@aol.com
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lloyd Wilson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2025 -

Joyce Honda responded

Dear Ellen Ganz, thank you so much for sharing your feedback. We’re truly sorry for any inconvenience during your recent visit. Your initial work order noted that you were preparing for a long trip and wanted us to inspect a concern for “jerking when accelerating” as well as replace the wiper inserts. These checks required some extra time to ensure your vehicle’s performance and safety. After completing the Multi-Point Inspection, we recommended and received approval for additional maintenance — including the engine air filter, cabin air filter, rear differential fluid service, and four-wheel alignment. We apologize if the time estimate wasn’t clearly explained and appreciate your patience. Please don’t hesitate to reach out to our Service Management team — we’d be happy to discuss this further and make things right. Best Regards, Erik Matos - Service Manager Joyce Honda 973-361-1396 erik_matos@joycehonda.com 973-607-2307 (text)

Oct 16, 2025 -

Joyce Honda responded

Thank you so much for the update! We’re glad to hear that Erik was able to resolve the issue and explain everything clearly. We truly appreciate your feedback and the opportunity to serve you.

October 15, 2025

Excellent customer service. Listens to customer concerns & takes time to correct any problems. Thank you.. More

by GBRANCACCIO1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lavelle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Steward, Tom V.P.
Oct 15, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

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