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Karl Knauz BMW

Lake Bluff, IL

4.7
1,293 Reviews
It was almost 80 years ago when, Karl Knauz the father of the current chairman, Bill Knauz, created the dealership that would bear his name for generations to come. Karl Knauz after years of being a chauffeur opened a gas station in Lake Forest. Did he imagine that this modest beginning would come to be one of the most recognized dealerships in the country. The franchises they have now, Mercedes-Benz, BMW, MINI, Land Rover, Hyundai, smart have put their trust in the Knauz family, (with Mercedes-Benz going all the way back to 1959). They have weathered the good times and the bad, and done so by taking care of customer's using 'The Golden Rule".
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407 Skokie Valley Hwy

Lake Bluff, IL

60044

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Showing 1,293 reviews

March 10, 2021

KnausBMW made buying a BMW enjoyable and easy. Marek Gryc was great - no pressure and patient. Scott made the close easy and efficient. Simply great! More

by PhilS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marek Gryc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Adduci
Mar 10, 2021 -

Karl Knauz BMW responded

Hi Phil, thank you for leaving this review. We're so glad to hear about your experience working with Marek & Scott! Customer service is extremely important to us, so it's great to hear that they were both so easy & enjoyable to work with. Congratulations on your new BMW! We appreciate your feedback & we're looking forward to your next visit!

March 09, 2021

Sam Picchietti was extremely helpful when I started the buying process... I originally went in thinking I wanted a 4 series coupe, a real 2 door, not a sedan called/marketed as a coupe... It is a great c More

by JimS60031
Recommend Dealer
Yes
Employees Worked With
Sam Picchietti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2021 -

Karl Knauz BMW responded

Hi Jim, thank you for taking the time to reach out to us about your experience. We're very glad to hear that Sam was a pleasure to work with & that he helped you find the perfect replacement for your old 330i. We're sorry to hear about the production delays due to COVID, but it's wonderful to hear that Sam was helpful all the way up to the delivery of your new 2 Series! Congratulations on your new BMW; we're thrilled to hear that it's awesome! Thanks again for leaving your thoughts with us; we're looking forward to your next visit!

March 04, 2021

Bob was a great person to work with. He worked with me everything I had wanted and made it easy. Very attentive, good knowledge of the cars and was flexible with my need. He and the Knauz team (shout ou More

by fox30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Geisheker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2021 -

Karl Knauz BMW responded

Hi there, thank you for leaving this review. We're glad to hear that Bob & Doug were such a pleasure to work with! We strive to make things as easy & enjoyable as possible, so we're very excited to receive your feedback. Congratulations on your new BMW! We greatly appreciate your recommendation & we're looking forward to the next opportunity to work with you!

March 01, 2021

Karl was great to work with. He did a super job expediting our purchase. The entire process was made quick and easy and we love the car. More

by Lee W.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Adduci
Mar 01, 2021 -

Karl Knauz BMW responded

Hi Lee, thank you for leaving this review. We're thrilled to hear that you had such a great experience working with us & that everything went so smoothly! We appreciate your kind words, as well as your business. Congratulations on your new BMW! We're looking forward to the next opportunity to work with you!

February 26, 2021

I was recently in looking to purchase a 2021 X5 Xdrive40i, Marek was very rude and unhelpful, will take my business elsewhere because of how unprofessional he is. More

by Akram H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marek Gryc
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2021 -

Karl Knauz BMW responded

Hi Akram, thank you for reaching out to us. We're terribly sorry to hear that your experience was anything less than enjoyable. We take customer complaints very seriously, but we've looked into our records & there's no one under your name in our database. If you'd kindly reach out to our store manager, Bob, (rgraziano@knauz.com or 847-283-6702) he'd be more than happy to discuss this matter further with you & work towards a resolve. Thank you for bringing this to our attention.

February 25, 2021

Well worth the trip & Hassle Free ! Bob understood what I wanted and had the cars I was interested in waiting for me upon my arrival. Bob gave me my space to inspect cars and had the answers to my questions More

by Bob Delany
Recommend Dealer
Yes
Employees Worked With
Bob Geisheker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2021 -

Karl Knauz BMW responded

Hi Bob, thank you for leaving this review. We're so glad to hear that you had a great, hassle-free experience working with Bob! We strive to make things as easy & straightforward as possible, so we're thrilled to receive your comments. Congratulations on your new BMW! We appreciate you taking the time to reach out to us & we're looking forward to the next opportunity to work with you!

February 23, 2021

Have been looking for the right CPO BMW for a couple of years now. found just what I was looking for on cars.com and the Knaux dealership. Dealer contacted me right away and the buying experience was very More

by Edward.Hanover
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Picchietti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2021 -

Karl Knauz BMW responded

Hi Edward, thank you for reaching out to us about your experience working with Sam. We're glad to hear everything went smoothly & that we were able to help put an end to your search for the perfect CPO BMW! Congratulations on your new Bimmer & thanks again for your feedback. Safe & happy driving!

February 15, 2021

Due to retirement, I worked with a new person - Bob Geisheker. I was so pleased with his knowledge, follow-up, and professionalism. He was outstanding to work with listening to my needs and providing More

by secretariat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Geisheker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2021 -

Karl Knauz BMW responded

Hi there, thank you for leaving your thoughts with us. It's wonderful to hear you describe your experience working with Bob! We strive to provide great service, so we greatly appreciate your kind words. Congratulations on your new BMW! Thanks for being part of the Knauz family; we're looking forward to the next opportunity to work with you!

February 15, 2021

Knauz had the vehicle we were looking for! We setup the deal remote from three hours away and it couldn't have been smoother. Picked up the car in a minimal amount of time, even had time to train us on th More

by nate.smith317
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rolly Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Adduci, Brandon Helbig
Feb 15, 2021 -

Karl Knauz BMW responded

Hi Nate, thank you for leaving this review. We're glad to hear that your experience working with Rolly, Brandon, & Scott was so efficient & enjoyable! We strive to make things easy & hassle-free, so it's great to receive your comments. Congratulations on your new BMW & thanks again for leaving your thoughts with us!

February 10, 2021

Sam was extremely Nice and Knowledgeable! He was also very responsive which I appreciated because I live down south. I do not live in the State of Illinois. He won my trust. He walked me through the More

by Vanessa Tucker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Picchietti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2021 -

Karl Knauz BMW responded

Hi Vanessa, thank you for taking the time to leave your thoughts with us. It's great to hear how much you enjoyed working with Sam to purchase your new X5! We strive to provide great service, whether it's online, over the phone, or in person, so we're thrilled to receive your comments! Congratulations on your new BMW & thanks again for your kind words. We appreciate you being part of the Knauz family!

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