Having recently bought a different German car and having had an average customer experience , I was apprehensive of what I was in for at Knauz.
I dealt with Marek who was professional, and responsive and did not inundate me with lots of calls. Once I decided the make he ensured the paper work was ready when I stepped in and as I was doing the paperwork had another person help explain the car details to my wife. In 2 hours from decision and one hour of our reaching the showroom my wife drove off with the car!!!
Wonderful, professional, keep up the good work Marek and Knauz
"Professional and accommodating "
I had an unpleasant experience at the Audi Exchange in Highland Park with two salesmen who seemed uninterested in selling a car to me even though I was a repeat customer there. Consequently, I turned my attention to BMW, built a 430i online and headed off to Knauz. I was fortunate enough to be greeted by Marek who helped me to refine my online build, evaluated my Audi trade-in and ran the numbers. He then offered me a deal that I couldn’t refuse. My feeling is that the Audi dealer wanted to sell whatever was in stock and ordering a built-to-order car was all but out of the question. Marek had a much different approach. Although Knauz did not have the exact car I wanted in stock, he never suggested that I might like something similar that was on the floor. Without hesitation, he wrote the build order, I gave him a small deposit and, just like that, my 430i was in the works. It’s expected to arrive sometime in February and my family and I are very excited. Thank you Marek, thank you Knauz.
After researching several 750's online, I found what I was looking for at Knauz BMW. I worked with Marek Gryc . Marek was very professional and made the purchase and trade in of my vehicle very easy.
He sent me additional photos and video of the car and it was exactly as described. I drove from Ohio to see the vehicle and finalize the sale. Great experience and beautiful CPO 750. I highly recommend this dealership and Marek.
"Purchasing a new car"
- Marge Czop
Thank you Marek, I love my new BMW X3. Appreciate your assistance and knowledge concerning BMW products, service and everything else that goes into purchasing a new car.
- Rockney W Hudson
My experience was excellent. Marek Gryc my saleman was very helpful and knowledgable. He understood my objective and made sure it was met. Everything went as well as it could.
"A great experience of purchasing a certified BMW"
Marek gave me a fantastic experience. This is the second car we have bought from Marek. He gave me on both occasions precise details regarding the vehicle, and made sure that the purchase was quick and efficient.
I would definitely recommend Marek and knauz to my friend's and anyone looking to purchase a BMW.
"Twice in five months"
We have bought two BMWs in the past five months. It is a pleasure dealing with Marek Gryc. Both transactions were executed efficiently. Everyone is extremely helpful. I highly recommend Marek and the Knauz dealership.
" Pleasant and easy"
The whole experience was amazing . I am greatful for impeccable service Knauz team provided for me .
Thank you Marek and Scott for helping me to make a decision .
Looking forward to my new journey driving BMW.
"Excellent in every way"
The sales experience was outstanding. Great consideration was given to our specific time constraints and our budget . Our salesman Marc went above beyond to get us the very best car for the price.
The purchase and financing were handled very professionally and efficiently. The young "genius" who worked with me after the purchase of the car was very knowledgeable and patient. I would highly recommend this dealership .
Other Employees Tagged:
, Don't remember finance gentleman. Thought his name was Jim
"No Hassle Easy Factory Order Experience for BMW 230i"
Marek Gryc was a plesaure to work with. When negotiating price, his initial offer was far below what I was asking for. He was ready to deal. I did a custom factory order, and Marek was great in updating me of the progress of the build as it reached each milestone. Overall, a very comfortable, hassle free experience.
Scott Adduci didn't pressure me too much in "the room" on extended warranties, etc... He was somewhat aggressive in trying to sell a maintenance package, but not to the point of making me feel to uncomfortable. Overall, I spent less than 5 minutes in the office, and it was a nice streamlined process.
Overall, a great buying experience from this dealership. 5 stars.