Kearns Motor Car Co.

Attentive to answering questions and providing electronic information in advance. That made pick up of the vehicle pretty easy. information in advance. That made pick up of the vehicle pretty easy. More

We had a great experience at Kearns. Domenic was fantastic: knowledgeable, friendly, and genuinely a pleasure to work with. The process was straight-forward and completely pressure-fre Domenic was fantastic: knowledgeable, friendly, and genuinely a pleasure to work with. The process was straight-forward and completely pressure-free. It was a breath of fresh air compared to other dealerships. We wouldn't hesitate to recommend Domenic and Kearns. More

The process at Kearns Motor Car was seamless! Aaron was very communicative along the way and answered all questions that I had. Would highly recommend! Aaron was very communicative along the way and answered all questions that I had. Would highly recommend! More

I had a pleasure of getting to work with Derek. They had me approved within just a few hours. And I just got a message from the carrier that the car will be here in an hour and 20 minutes. Thanks g They had me approved within just a few hours. And I just got a message from the carrier that the car will be here in an hour and 20 minutes. Thanks guys for all of your help More

Car was filthy on the interior (even found marijuana), wheels were bent, parking sensor was malfunctioning. wheels were bent, parking sensor was malfunctioning. More

BUYER BEWARE — TERRIBLE EXPERIENCE AND EXTREMELY POOR CUSTOMER SERVICE This was one of the worst car-buying experiences I’ve ever had. Based on how I was treated, I would think twice before doing busine CUSTOMER SERVICE This was one of the worst car-buying experiences I’ve ever had. Based on how I was treated, I would think twice before doing business with this dealership. I was quoted a price over the phone, drove nearly TWO HOURS to the dealership, and then suddenly the price went up when I got there. When I questioned it, the manager repeatedly told me that if I didn’t like it, I could leave. Apparently, customer service and standing behind what you tell a customer over the phone mean absolutely nothing here. After purchasing the vehicle, I found empty liquor bottles in the center console. I was told this had been the owner Steve Kearns’ personal vehicle. I also discovered that paperwork that should have come with the car was missing. But the biggest headache was the spare key fob. I was promised IN WRITING that I would receive it. After spending a substantial amount of money on this vehicle, you would think getting something I was promised would be a simple matter. Not here. It took more than 10 phone calls and numerous messages over nearly 90 DAYS to finally get the spare key fob. The dealership told me they didn’t have the key and gave me the owner’s personal phone number. When I first contacted Steve Kearns, he said he would look for the key and get it to me as soon as he found it. Weeks went by, and when I followed up, he became rude and threatening, telling me that if I called him again, he wouldn’t give me the key. Let that sink in: I PAID FOR THE CAR, HAD IT IN WRITING THAT THEY OWED ME THE KEY, AND WAS THREATENED FOR FOLLOWING UP ON SOMETHING THAT WAS PROMISED TO ME. This entire situation was completely unacceptable. Between changing the price after I made a long drive, the condition I found the vehicle in, missing paperwork, and the ridiculous ordeal of trying to get a promised spare key, this dealership made what should have been an exciting purchase into an absolute nightmare. My advice to anyone considering buying here: GET EVERYTHING IN WRITING, DOUBLE-CHECK EVERYTHING BEFORE YOU LEAVE, AND DO NOT ASSUME THEY WILL FOLLOW THROUGH ON THEIR PROMISES. My experience showed a serious lack of professionalism, accountability, and respect for the customer. I spent a lot of money here and expected to be treated like a paying customer. Instead, I spent nearly three months chasing something I was promised in writing. I would not want another buyer to go through the same experience. More

Low pressure, responsive to my needs but wish someone had pointed out that the Canadian software in car prevents use of Fahrenheit for temperature. pointed out that the Canadian software in car prevents use of Fahrenheit for temperature. More

The purchase was very seamless and easy. The salesman was knowledgeable about the vehicle and they were patient with my needs. The salesman was knowledgeable about the vehicle and they were patient with my needs. More

Aaron,-great experience from start to finish. The staff was incredibly friendly and helpful. My salesperson was knowledgeable, and the paperwork was quick, transparent, and completely straightfor The staff was incredibly friendly and helpful. My salesperson was knowledgeable, and the paperwork was quick, transparent, and completely straightforward. Highly recommend this dealership to anyone looking for a smooth car-buying experience! More

Not much needa to be said beyond that it was eaay and painless and everyone was very helpful communicative. Everything you want and nothing you dont in a dealership. painless and everyone was very helpful communicative. Everything you want and nothing you dont in a dealership. More