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Kelly Chrysler Dodge Jeep RAM

Emmaus, PA

4.8
2,201 Reviews
Kelly Chrysler Dodge Jeep, located at 501-523 State Road, is a full-service dealership that extends its automotive services to Emmaus, PA and all of its surrounding areas. We strive to meet your automotive needs! Our new and pre-owned vehicles hold only the latest and greatest from Chrysler, Dodge and Jeep; our sales representatives have the experience to know which model is right for each customer. With financing available to back your purchase, you can drive away today in your dream vehicle! Stop by today at 501-523 State Road to see our current selection. You can also call us at (888) 714-4526 for immediate contact with one of our helpful staff members. Ask us what special promotions we have going on this month!
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501 State Avenue

Emmaus, PA

18049

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Showing 2,201 reviews

January 23, 2018

Enjoyable experience with Crystal Crystal was great and very accommodating. She made this experience very easy and enjoyable. She helped me out any way she could and was very easy to c More

by tschmoyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Todd
January 22, 2018

Excellent Experience Our overall experience with Kelly was fantastic. We found a specific car that we wanted to look at via the internet and decided to make the trip from More

by Kim U.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Scherb
January 21, 2018

Patient, Friendly Sales Team The Sales Team was excellent to work with. Not knowing what kind of car I really wanted Tim was not pushy but patient, understanding and helpful. More

by Jeep Owner
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Timothy Sparrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Caiazzo
January 20, 2018

Best salesman Pete Scherb is the best, he doesn't pressure you and is very knowledgeable of all of the vehicles. He is the only salesman that my family will ever de More

by Don 123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Scherb
January 18, 2018

service technician - Dave Vrabel Our Jeep Grand Cherokee is now 6 years old and nearly 90,000 miles. Its been an awesome vehicle but the reason i am writing this review is not about More

by cwienka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Vrabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2018

AWESOME Experience! My wife and I decided after selling our 2005 Chrysler PT Cruiser back in 2013 for a Chevrolet sedan. My wife loved her PT Cruiser and decided she wan More

by Thomas Pepe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy Sparrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Caiazzo, Shawn Parr
January 17, 2018

My husband and I bought a new 2017 jeep trailhawk,love it. We looked at several suv's in this price range. The Jeep dealer was the best for us. I would recommend this dealership and the jeep brand. We have More

by k from pa.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather on the sales floor, not listed above, and the sales manager. I also met the service dept. They were also quite nice and seem effecient., Bobby Coll
January 11, 2018

Best purchase experience ever on a vehicle Tim and everyone were very nice and up front with us. I lived in the South for 25 years and even though this is a Northern dealership they showed sout More

by JNTR1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy Sparrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Caiazzo, Shawn Parr
January 10, 2018

Very easy and straight forward hassle free Tim was awesome and catered to our every need and request. Finance gave us what we wanted, and I did not have to wear boxing gloves to close the deal. More

by Jntr1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy Sparrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Caiazzo, Shawn Parr
January 09, 2018

Body shop’s customer service HORRENDOUS! I’ve wasted over 4 months waiting for this dealership to complete the body work they started back in August. I was told I was to bring my truck back More

by 13PowerWagon
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Tim Hollis
Jan 11, 2018 -

Kelly Chrysler Dodge Jeep RAM responded

13Powerwagon, I am very sorry for your experience with Kelly Chrysler Dodge Jeep Ram. Tim Hollis is no longer an employee of the Kelly Auto Group. Please reach out to me on my personal cell phone, (610) 704-7765. I would like to discuss with you what occurred that prevented you from getting the best customer experience we try to provide to all our customers. Sincerely yours, Steven Par, General Manager Kelly Chrysler Dodge Jeep RAM.

Jan 28, 2018 -

13PowerWagon responded

Thank you Mr. Steven Parr for responding to my complaint. I sent you an email a few weeks ago that listed the reasons why I felt I was treated horribly at your dealership. I felt that would be easier than calling. If you have read it, I am sure you would agree with my frustration. If you did not get it or maybe overlooked it, let me know and I will resend it.

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