Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Kelly Chrysler Dodge Jeep RAM
Emmaus, PA
2,212 Reviews
Kelly Chrysler Dodge Jeep, located at 501-523 State Road, is a full-service dealership that extends its automotive services to Emmaus, PA and all of its surrounding areas. We strive to meet your automotive needs!
Our new and pre-owned vehicles hold only the latest and greatest from Chrysler, Dodge and Jeep; our sales representatives have the experience to know which model is right for each customer. With financing available to back your purchase, you can drive away today in your dream vehicle!
Stop by today at 501-523 State Road to see our current selection. You can also call us at (888) 714-4526 for immediate contact with one of our helpful staff members. Ask us what special promotions we have going on this month!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,212 reviews
July 23, 2020
Positive overall experience. Lack in attention to detail. This is the second new vehicle I have purchased from Kelly. Regarding your sales team; both experiences were quite positive. During this last purcha This is the second new vehicle I have purchased from Kelly. Regarding your sales team; both experiences were quite positive. During this last purchase; I worked with Tyler. Tyler was perfect. He was easy to work with, the type of individual I prefer dealing with in these scenarios. On the other hand, when I took possession of BOTH vehicles; I was less than impressed with the detail shown in cleaning and detailing my new vehicle. Once I got the vehicle home; it was clear that the inside had not been touched; and the bed of the vehicle, along with the back window was just plain dirty...quite apparent these areas had not been touched as well. I quick hose off and wipe down is all it got. I had a similar experience when I purchased my 2014 from Kelly. Pretty disappointing considering what is at stake purchasing a new vehicle these days. More
by Steve
Employees Worked With
July 22, 2020
I wanted an inexpensive used commuter car. In 5 mins I was test driving a car, an hour later I owned it. No nonsense, no endless cycles of "let me talk to my manager". I made reasonable offer, they acce was test driving a car, an hour later I owned it. No nonsense, no endless cycles of "let me talk to my manager". I made reasonable offer, they accepted, deal done. More
by chrisr
Employees Worked With
July 21, 2020
I had a great experience with yamma ramin. Thank you guys I appreciate everything you guys did for me. Thank you so much I had the greatest experience ever I appreciate everything you guys did for me. Thank you so much I had the greatest experience ever More
by Mellisa
Employees Worked With
Other Employees :
Jordan Ashby
July 21, 2020
I recently bought a 2020 Jeep Grand Cherokee at Kelly from Jarrett, and I couldn’t have asked for a better experience. He was able to get me exactly what I wanted. He made my first time car buying experi from Jarrett, and I couldn’t have asked for a better experience. He was able to get me exactly what I wanted. He made my first time car buying experience so easy! More
by emilybossler
Employees Worked With
July 19, 2020
New vehicle I give high marks (A+++) to the sales person Jordan Ashby. He is an asset to your dealership...pleasant and courteous. His follow-up as a sales pers I give high marks (A+++) to the sales person Jordan Ashby. He is an asset to your dealership...pleasant and courteous. His follow-up as a sales person was excellent. If I need to go car shopping again in the near future and he is still at your dealership, I would specifically ask to work with him again. There was a glitch in the transaction inasmuch as there was no follow-up with my insurance company by the dealership (not Jordan) to provide the VIN and Lessor information once all the numbers were agreed upon and papers signed. I was told "Finance" would call my insurance company and provide this information. Not knowing what goes on behind the scenes when processing paperwork, I assumed every detail would be taken care of. I reside in New Jersey; I leased this new vehicle in PA. I left your dealership about 5:30 on Tuesday, June 30. I drove home to NJ 2 days later from my daughter's house in PA. I called my insurance company on Friday, July 3 to verify all of my automobile insurance coverage; and that is when I was informed that the 2020 Jeep Cherokee I leased was not on my policy. YIKES! So essentially, I drove home with no auto insurance. TOTALLY UNACCEPTABLE!!! The customer is relying on the dealership to make sure every "t" and "i" is crossed and dotted. If there is a next time for me, before I leave a dealership, I'll make sure I call my insurance company to double check that the policy is in order and in full force. So, please inform all your staff about NJ insurance laws. And for this reason, below I rate the "quality of work" (paperwork, that is) 4 stars! And there is another possible glitch pending. I asked that my registration and NJ plates from my 2010 Jeep Liberty be transferred to the new vehicle. I was given a run-around answer by John, the Finance person, that he didn't think that could be done, that he didn't know if it could be done... with no explanation as to why not. I did it myself for my husband's vehicle when we purchased a car in New York. Why would PA have a problem with doing the same? New Jersey did not have a problem when I transferred my husband's then current plate to his new vehicle. Is it that the title person doesn't want to be bothered with such a transaction? And is this "title work" outsourced by your dealership? I've had this NJ Olympic plate for 10 years. I want to keep it. So, I'm still waiting on the outcome of this registration. I'll be extremely disappointed if my request is not honored. So there you have some details about my experience. Dale-Karen Fennelly (and Kevin Fennelly) More
by Fennelly
Employees Worked With
John, Finance and I think there was a manager named Ben at the dealership., Jordan Ashby
July 17, 2020
I love the professional, courteous and friendly team at Kelly. TonyB checked every box on my wishlist including the right terms and monthly payment and I got the Jeep I truly wanted. Ocean Blue with Flip F Kelly. TonyB checked every box on my wishlist including the right terms and monthly payment and I got the Jeep I truly wanted. Ocean Blue with Flip Flop Easter Eggs. It’s a Jeep thing! More
by Jackie Curley
Employees Worked With
July 14, 2020
My first car buying experience with the employees at Kelly Chrysler Dodge Jeep RAM made it simple & easy. Their assistance with the whole process made it a much smoother experience than I was anticipati Kelly Chrysler Dodge Jeep RAM made it simple & easy. Their assistance with the whole process made it a much smoother experience than I was anticipating. More
by angieryane
July 11, 2020
It was a good experience, happy to give business to local dealership. Next time we expect customer service to be more polite and friendly. Other than that 5 stars dealership. Next time we expect customer service to be more polite and friendly. Other than that 5 stars More
by Paul Singh
July 10, 2020
Excellent Purchase Experience I initially contacted Tony as I was responding to a specific car advertised on Kelly's web site. We made an appointment. He called a day later to ad I initially contacted Tony as I was responding to a specific car advertised on Kelly's web site. We made an appointment. He called a day later to advise that that car had been sold, but recommended another. When we arrived, we learned that that car had been sold, BUT . . . Tony brought out another (third) car for us to consider - a splendid, gorgeous 2017 BMW 330i. Blue!! This beauty was an even better deal that the ones which brought us here. Tony was outstanding! He knew my transportation needs and wants, he knew how I was purchasing a vehicle, and he knew what I should really have to drive. Tony was helpful, courteous, and stepped us through the entire purchasing process. Thank you!! I am most pleased with my purchase, and I am looking forward to a lasting relationship with Kelly Auto Group. Keep up the good work, Tony. More
by lonestar_scwt
Employees Worked With
July 10, 2020
The service advisor(William Burns) did an excellent job advising us of the progress of the service we requested when we informed him we needed to wait for the vehicle. The pandemic requirements were also advising us of the progress of the service we requested when we informed him we needed to wait for the vehicle. The pandemic requirements were also well managed. Overall a pleasant experience! More
by sandy344
Employees Worked With
William m burns iii
