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Kelly Honda

Lynn, MA

4.5
1,354 Reviews
We at Kelly Honda are dedicated to providing an easy and stress-free buying and servicing experience to every single Kelly customer. When we combine that commitment along with our knowledgeable Kelly staff, we are left with the result of happy Kelly Honda customers. When you come back to our Honda Service/Parts Departments, you'll know us and we'll know you. You'll see and feel an immediate difference, before and after you buy anything. We're dedicated to taking care of all your Honda automotive needs. We are at your service, with extended hours, 7 days a week. Visit us at our dealership in Lynn, MA today, or browse our selection of new Honda vehicles, pre-owned offers, and Honda service/parts options at our Kelly Honda website.
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540 Lynnway

Lynn, MA

01905

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Showing 1,354 reviews

September 10, 2021

I had the worse experience with Luis. He sold me the car and that’s it. I never got my registration and other documents. I had to call his manager to get my registration that he sent through email in second More

by Dalila
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Luis Alicea
Sep 13, 2021 -

Kelly Honda responded

Hi Dalia, we are sorry to learn about this. We would be more than happy to look into this further for you - please feel free to reach out to us directly at 781-595-5252 so we can assist you. Thank you!

September 09, 2021

Amazing service, thank youWas in quickly and service was Amazing service, thank you Was in quickly and service was done quickly. Very respectful and hardworking team Has always been a pleasure to work wit More

by Larimartejada13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rumson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Batista, Krystal Gaudreau
Sep 13, 2021 -

Kelly Honda responded

That is great to hear! We're glad that you had such a great service experience and everything ran so smoothly! We really appreciate you taking the time to share this with us!

September 04, 2021

Alfredo was very professional and made the lease experience super easy. Overall an exceptional customer service experience. I can't recommend Kelly Honda highly enough! More

by rmarcus18
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfredo Pimentel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2021 -

Kelly Honda responded

On behalf of Alfredo, thank you! We're happy to know that you had such a great experience and that Alfredo made sure you were well taken care of! If you have any questions regarding your lease, please feel free to let us know!

September 01, 2021

Samantha Montanez was knowledgeable, very professional, and eager to meet and understand our needs. I would highly recommend her for future car buying prospects. The dealership was also flexible in mee More

by Phillip
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Riccio
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha Montanez
Sep 01, 2021 -

Kelly Honda responded

That really means a lot to us, Phillip! It's great that you had the opportunity to work with Samantha and that she took excellent care of you! We're glad that she made sure everything ran smoothly and that all your questions were answered. We appreciate your recommendation, Phillip! We will be sure to pass this along to Samantha!

September 01, 2021

I spent 1hr and 30 minutes. For oil change and tires rotation. The technician didn't do good job on the tire rotation. After driving 20 minutes the light for the tire pressure on. More

by Milu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Krystal Gaudreau
Sep 01, 2021 -

Kelly Honda responded

Hello there! Our intention is to make sure each of our service guests are taken care of! If the tire pressure was not on when the vehicle was picked up, but came on after, definitely come back so we can inspect the tires and ensure everything is okay and in good operating condition! Best Regards, Adam Ragab, Director, Service Operations

August 25, 2021

Morgan was a great service representative at Kelly Honda. Very professional and provided nice customer service. Greeted me as soon as I arrived and made me feel valued as a customer. Highly recommended. More

by derrickbonnah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2021 -

Kelly Honda responded

On behalf of Morgan, thank you, Derrick! We're happy to know that you had such a great experience and that Morgan made sure you were well taken care of. We really appreciate you taking the time to share this with us, Derrick! Take care!

August 25, 2021

Heidi and Cody were phenomenal. I felt very taken care of the minute I even inquired to this dealership regarding a Honda pre-owned vehicle I was interested in. Heidi is a sweetheart and honestly got me in t More

by derrickbonnah
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Michael, Heidi Mejia
Aug 27, 2021 -

Kelly Honda responded

Hey Derrick! We are happy to know that you had the opportunity to work with Heidi and Cody and that they both took such great care of you! It is great that they really made sure everything ran smoothly and that you found what your were looking for. Thank you, Derrick, for the recommendation! Please, feel free to reach out if you have any questions!

August 15, 2021

Excelente customer service. I would definitively recommend this dealer to my friends and family. Very friendly personnel. Great communication. Great ways to stay in touch More

by Llop3751
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Laparra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2021 -

Kelly Honda responded

That means a lot to us! We're happy to know that you had such a great time working with Luis, Jonathan, and Morgan. It is great that all three took such good care of you and made sure everything ran smoothly. Thank you for sharing!

August 03, 2021

So happy with my new 2021 Honda CRV! We had a great experience at Kelly Honda, Tino took good care of us! Would definitely recommend visiting Kelly Honda on the Lynnway, good selection and friendly kno More

by gayleanl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eshmield (Tino) Ruberte
Aug 05, 2021 -

Kelly Honda responded

Hi Gayleanl! Congratulations on your new CR-V purchase, we're so happy for you! Thank you for taking a moment to share your experience working with Tino and our team at Kelly Honda. Can't express how much your business and your recommendation means to us. Please, don't be a stranger! Let us know if we can help you out in any way Gayleanl!

July 22, 2021

Samantha was so nice. She’s so patient and delightful. She answered all my questions and made sure I was comfortable with my new deal! LOVED HER! More

by Almondsh8pedeyes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Montanez
Aug 05, 2021 -

Kelly Honda responded

That's absolutely wonderful to hear Almondsh8pedeyes! Thank you for giving Samantha and our team at Kelly Honda the opportunity to earn your business. We very much appreciate the chance to work with you and we couldn't be happier to hear that Samantha made your experience at our dealership recently so great. Please don't hesitate to reach out or visit us with any other vehicle needs!

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