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Kelly Nissan
Oak Lawn, IL
834 Reviews
At Kelly Nissan, our Nissan dealer serving Chicago, we have a steadfast staff, committed to our customer’s needs. Our greatest motto is “customer satisfaction guaranteed.” With an extensive inventory filled with both new and used vehicles, we have the perfect fit for everyone. Looking for that car, truck, van, or SUV that’ll take you wherever you need to go? We have exactly what you've been searching for. The treasure hunt ends at our dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 PM - 8:00 PM
Tuesday 9:00 PM - 8:00 PM
Wednesday 9:00 PM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 PM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
By Type
Showing 834 reviews
August 01, 2026
Overall, Kelly Nissan has done good work maintaining and servicing my 2022 Nissan Pathfinder, and I appreciate the quality of service I have received from the dealership. However, I am disappointed with my servicing my 2022 Nissan Pathfinder, and I appreciate the quality of service I have received from the dealership. However, I am disappointed with my recent experience regarding my vehicle’s battery and Nissan’s warranty coverage. My battery was getting low, which caused multiple alarms, warning lights, and sensors to activate. Because there were so many warnings, I had to have the vehicle diagnosed to determine what was causing the problem. I later learned that the battery and related diagnostic costs were not covered under my warranty, leaving me responsible for paying these expenses out of pocket. This experience has made me seriously question the value of purchasing an extended warranty from Nissan. When a customer pays additional money for warranty protection, there is an expectation that it will provide meaningful coverage when problems arise. If common issues such as a failing battery—and the diagnostic work needed to identify that problem—are excluded, it raises the question: What exactly am I paying for? I understand that warranties have limitations and exclusions, but I believe Nissan needs to be more transparent about what is and is not covered. Customers should not discover these limitations only after experiencing a problem and receiving an unexpected bill. I want to emphasize that my concern is primarily with the warranty coverage, not the quality of service I have received from Kelly Nissan. I appreciate the work Kelly Nissan has done on my Pathfinder, but this experience has definitely made me reconsider whether purchasing a Nissan warranty in the future is worth the cost. More
by nevell.smith
Verified Customer
July 31, 2026
The people are proficient, professional and kind. Detailed about the problems that exist and changes that are necessary on your vehicle. Detailed about the problems that exist and changes that are necessary on your vehicle. More
by asklee96
Employees Worked With
July 29, 2026
Very professional service. I was informed at every step with my vehicle. Clean comfortable waiting room. I was informed at every step with my vehicle. Clean comfortable waiting room. More
by MZSMURF99
July 28, 2026
I arrived at 10am, I was greeted by staff and experienced a less than 3 minute wait. The staff were all very courteous, friendly, and helpful. a less than 3 minute wait. The staff were all very courteous, friendly, and helpful. More
by sharond823
July 28, 2026
DEALER IS GOUGING PRICES FOR PROPOSED REPAIRS. I COULD NOT TALK TO ANYONE ABOUT THIS PRICING. DEALER IS CLAIMING PRICES ARE SET BY NISSAN. THAT'S NOT TRUE. I FOUND THE EXACT PARTS AT NISSAN WE I COULD NOT TALK TO ANYONE ABOUT THIS PRICING. DEALER IS CLAIMING PRICES ARE SET BY NISSAN. THAT'S NOT TRUE. I FOUND THE EXACT PARTS AT NISSAN WEBSITE FOR HALF THE PRICE. IF PARTS ARE MARKED UP AT 100%, LABOR MOST LIKELY IS MARKED UP AT 100%. More
by ray_luck2000
Employees Worked With
July 27, 2026
Amber was very nice and informative. The overall dealership is great . Only issue is the very long wait time. The overall dealership is great . Only issue is the very long wait time. More
by DMOREHEAD54
Employees Worked With
July 26, 2026
Excellent service. Work on my vehicle was done in record time. Feedback on progress and findings was communicated in a timely fashion ?? Work on my vehicle was done in record time. Feedback on progress and findings was communicated in a timely fashion ?? More
by MUYIWA_BABS
Employees Worked With
McGee Kieran
July 25, 2026
every time I come there i have an issue. my camera went out in the front of mt car on the window shield 285 dollars is crazy, why not just disable it. i paid 220 dollars just to check it. my camera went out in the front of mt car on the window shield 285 dollars is crazy, why not just disable it. i paid 220 dollars just to check it. once before i came there for an oil change i had a coupon for 80 dollars for oil change and tire rotation. they stated that i needed new tires, so the rotation was not done but the oil change cost me 120 dollars when i had a coupon for 80 dollars. the dealer is just too expensive for work to be done on my car. no discount on anything. on the last visit the video stated that my brakes were good. when talking to the service advisor she stated that i needed brakes paperwork and video did not match. also, every time i come my extended warrant date change. I was told this last time it expired on the 13 of July. before that it was the in August More
by JACQUELINCOUSINS
July 23, 2026
Great service, extremely professional staff. Work was done on time. I would recommend them highly. Work was done on time. I would recommend them highly. More
by CHUX58
