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Kelly Nissan
Oak Lawn, IL
730 Reviews
At Kelly Nissan, our Nissan dealer serving Chicago, we have a steadfast staff, committed to our customer’s needs. Our greatest motto is “customer satisfaction guaranteed.” With an extensive inventory filled with both new and used vehicles, we have the perfect fit for everyone. Looking for that car, truck, van, or SUV that’ll take you wherever you need to go? We have exactly what you've been searching for. The treasure hunt ends at our dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 PM - 8:00 PM
Tuesday 9:00 PM - 8:00 PM
Wednesday 9:00 PM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 PM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
By Type
Showing 730 reviews
April 06, 2026
Good customer service. Work is timely and prompt.The employees are very courtesy and friendly. Work is timely and prompt.The employees are very courtesy and friendly. More
by apjuett
Verified CustomerEmployees Worked With
April 05, 2026
I am writing regarding my service visit on March 10, 2026, for my 2024 Nissan Pathfinder Platinum. I brought the vehicle in to address a failure in the HVAC "Sync" functionality. After five hours, I was 2026, for my 2024 Nissan Pathfinder Platinum. I brought the vehicle in to address a failure in the HVAC "Sync" functionality. After five hours, I was informed that a diagnosis could not be reached without disassembling the dashboard to check for a refrigerant leak—a procedure I was told would cost me $400 if no leak was found. As this vehicle is under the Nissan New Vehicle Limited Warranty (Bumper-to-Bumper), I am formally declining the $400 exploratory labor charge for the following reasons: Warranty Coverage: The failure of a primary system (HVAC Sync logic/actuators) on a brand-new vehicle is a clear matter of factory workmanship or material defect. Under Nissan’s warranty, diagnostic fees for warrantable defects are covered. Inconsistent Diagnosis: A failure of the "Sync" button logic is typically an electronic module or actuator issue, not a refrigerant leak. Furthermore, NTB25-019 identifies a known leak issue for 2024 Pathfinders at the pipe junctions in the engine bay, which can be verified with UV dye or an electronic "sniffer" without removing the dashboard. Nissan Tech Line: Since your team was unable to provide a clear diagnosis after five hours, I request that you open a case with Nissan Tech Line to receive corporate guidance before any invasive teardown of my vehicle is performed. I look forward to your prompt response regarding how Kelly Nissan intends to resolve this under warranty without shifting the financial risk of diagnosis onto the customer. Sincerely, More
by paulpoll2000
Employees Worked With
Kieran Mcgee
April 05, 2026
My experience was nothing but perfection, friendliness and caring staff and services. I am glad to have a Nissan dealership that I can get to that is very close and they have a good rapport. and caring staff and services. I am glad to have a Nissan dealership that I can get to that is very close and they have a good rapport. More
by Rhonda Childress
April 02, 2026
My experience was great, as usual. I stepped into the service department to smiling faces, and excellent customer service and support, and I got everything done in good timing. I stepped into the service department to smiling faces, and excellent customer service and support, and I got everything done in good timing. More
by Shirleen J.
April 01, 2026
Eva Castañón does an excellent job at Kelly Nissan The customer service and getting the car fixed on time is the best customer service and getting the car fixed on time is the best More
by JUANPACO53
Employees Worked With
March 30, 2026
Laird is amazing. I moved out of Chicago and am way closer to M'lady Nissan in Crystal Lake and Laird is the reason I continue to come back to Kelly Nissan. I miss the I moved out of Chicago and am way closer to M'lady Nissan in Crystal Lake and Laird is the reason I continue to come back to Kelly Nissan. I miss the old finance manager - Steve - he was a joy to work with. Bring him back part-time!!!! More
by TIAQUERIDA
Employees Worked With
March 29, 2026
Andy was really awesome worked with me and listened to what I said and wanted what I said and wanted More
by salcedo9
Employees Worked With
March 29, 2026
Andy was very pleasant and worked with me on a price of the Kicks I purchased. the Kicks I purchased. More
by sandrasullivan1957
March 28, 2026
Delivered service with professionalism and a positive, ''can-do' attitude'. Extremely kind and patient. He went above and beyond to ensure l was satisfied. ''can-do' attitude'. Extremely kind and patient. He went above and beyond to ensure l was satisfied. More
by fweetie19
March 28, 2026
Great experience ! Eva is wonderful. She is always so friendly and kind. She is an asset to your company. Eva is wonderful. She is always so friendly and kind. She is an asset to your company. More
by fweetie19
