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Kelly Nissan
Oak Lawn, IL
699 Reviews
At Kelly Nissan, our Nissan dealer serving Chicago, we have a steadfast staff, committed to our customer’s needs. Our greatest motto is “customer satisfaction guaranteed.” With an extensive inventory filled with both new and used vehicles, we have the perfect fit for everyone. Looking for that car, truck, van, or SUV that’ll take you wherever you need to go? We have exactly what you've been searching for. The treasure hunt ends at our dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 PM - 8:00 PM
Tuesday 9:00 PM - 8:00 PM
Wednesday 9:00 PM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 PM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
By Type
Showing 699 reviews
February 21, 2026
I don’t know if there was a miscommunication or what. I called to get a price on parts I thought I may need which I was given. Then I was transferred to a SA to see how much it would cost to install sinc I called to get a price on parts I thought I may need which I was given. Then I was transferred to a SA to see how much it would cost to install since I’d prefer a dealer install for these particular parts (it involves the inteli key system which needs reprogramming if changed) and was quoted $530 for the part and a total $972 with install. This was a 2.5 hour job. I was later told the $972 was labor only. So your labor rate is $488 an hour? Thats absolutely criminal. But then if I wanted the job done we somehow got to $1640 something. And that was won out replacing door tumblers which I didn’t need as explained by Countryside Nissan and could still use the new inteli key system to start the car. I did not have to change to an analog ignition system. I realize it’s discontinued but I found 2 at dealers out of state Luckily you had to order those parts so you let me take the car and I’m so glad I did. I checked with two other dealers and the next highest amount I was quoted was $1204 and I got a quote from I94 Nissan for $1049. Including programming (which should be included since it’s necessary for the new parts but apparently an additional charge) But the worst part is that the technician was wrong and those parts wouldn’t have solved my issue. It turns out that it’s the after market remote start not signaling the anti theft interlock to release the ignition which can be reprogrammed for $45 or worst case scenario replaced for $399. This whole situation was a debacle from start to finish. More
by paramedic924
Verified CustomerEmployees Worked With
February 21, 2026
The communication was great. I like that I get messages regarding my vehicle’s work and maintenance status updates. I like that I get messages regarding my vehicle’s work and maintenance status updates. More
by amcolumbia
Employees Worked With
February 20, 2026
An excellent advisor and wonderful service manager that always take exceptional care to my vehicle. Eva & Raul are definitely a great team . always take exceptional care to my vehicle. Eva & Raul are definitely a great team . More
by Varietbain
February 20, 2026
My first experience with the Kelly family and I am beyond thrilled. Answered all my questions with clarity and knowledge. I am now the proud owner of a 2025 Sentra that was decided upon with patience and kno thrilled. Answered all my questions with clarity and knowledge. I am now the proud owner of a 2025 Sentra that was decided upon with patience and knowledge after several test drives. More
by jack1432
February 18, 2026
all were courteous, professional, knowingly of problems and demonstrated a concerned . yet appropriate outcome. actually Andy came and showed me how to adjust the side mirrors. Andy was my salesperson, du and demonstrated a concerned . yet appropriate outcome. actually Andy came and showed me how to adjust the side mirrors. Andy was my salesperson, due to his trusting kind affect is the reason I returned and purchased another Nissan, More
by JOEJOEELECTRIC
February 16, 2026
Fixed everything to what I know of car is working and driving great thanks so much driving great thanks so much More
by bfriend916
February 15, 2026
The service dept. is very friendly, knowledgeable, I’m always satisfied with the service that I have received in the passed 20 years is very friendly, knowledgeable, I’m always satisfied with the service that I have received in the passed 20 years More
by SKOSMALA
February 15, 2026
My issue with my leak was found and taken care completely. Best part it is backed for a whole year in case something happens again. completely. Best part it is backed for a whole year in case something happens again. More
by uribe45
February 14, 2026
It was a great experience, I was in and out in about 2 hours , the quickest I’ve ever bought a car. hours , the quickest I’ve ever bought a car. More
by GCOMER5962
Employees Worked With
