Kelly Nissan

They kept my car for 4 days and deemed it not drivable once they found the issue so that I would have to get the vehicle repaired there. Each day I was told it would be ready the next day and then the nex once they found the issue so that I would have to get the vehicle repaired there. Each day I was told it would be ready the next day and then the next day asked for another day despite me asking to pick up my car. After days of inconvenience, I wasn't even offered a discount. More

He always very helpful and give good advice on what service really need to be done first service really need to be done first More

It is best to drop off vehicle rather than waiting on site. I was asked upon checking in if I wished to have my vehicle washed. I said yes. After 2 hours I inquired on the status and was told they were w site. I was asked upon checking in if I wished to have my vehicle washed. I said yes. After 2 hours I inquired on the status and was told they were wrapping up and were washing my car. I then proceeded to pay after receiving a text that it was ready. And lo and behold my vehicle wasn’t even washed. I happened to make a comment to my husband as a salesman’s passed by and overhead and was kind enough to ask the tech dropping off my car that I had requested to get car washed. Then he told the salesman yes but she would need to wait another 10 minutes because of some excuse. So if it wasn’t for the saleman, I wouldn’t had been addressed on the matter. No big deal but then why ask I want to get my car washed and then do it. I’ve had another issue a few tire rotations back but a simple hey it’s gonna be another 10 minutes or would you like to wait. More

Eva is professional, warm, and approachable. She work to make sure all is done completely!!! She work to make sure all is done completely!!! More

Kieran makes the maintenance experience really easy. The technicians use every opportunity to make my experience good The technicians use every opportunity to make my experience good More

Very professional. Listened to me. No hard sales pressure. Respectful. Worked with me nicely. This is my 3rd Nissan car being serviced here. My 2nd purchase from Nissan Listened to me. No hard sales pressure. Respectful. Worked with me nicely. This is my 3rd Nissan car being serviced here. My 2nd purchase from Nissan Kelly . I will be back. More

Amber was great as far as keeping us updated and accommodating any concerns we had. However, I am not pleased with THIS Nissan location. Upon purchase; the car was brought out still wet and not drie accommodating any concerns we had. However, I am not pleased with THIS Nissan location. Upon purchase; the car was brought out still wet and not dried entirely, then the keyfob was broken and we had to make an appointment to get fixed. Which took 2 1/2 hours only to be told they could not fix bc keyfob did not come from Nissian. Only options were to keep a broke fob or pay $600 for a new one. I explained that that was they fob given to us 3 days ago when we brought the car and why that day when we told them is was broken did they not check and or tell us this. They offered to pay half for the fob but they should’ve covered the entire cost of fob since they sold it to us without checking it. Consumer should not have to cover if we revealed it was broken at time of sale. Especially when we paid the car off in full at time of purchase. Where is the costumer appreciation. More

I appreciated Eva's professionalism and following up with me by sending videos of my car me by sending videos of my car More

I had the most amazing experience with my Sales Representative of 4 + years Laird Rencher. He's very knowledgeable, and aware of the cars available in stock. And what's my best option? Laird Renche Representative of 4 + years Laird Rencher. He's very knowledgeable, and aware of the cars available in stock. And what's my best option? Laird Rencher is an Excellent Representation of Kelly Nissan. More

Always professional and knowledgeable. Highly recommend Kelly Nissan to all my friends and family. Thanks Highly recommend Kelly Nissan to all my friends and family. Thanks More