Kelly Nissan

I have been coming to Kelly Nissan for years. Staff is professional and helpful. No problems thus far. Staff is professional and helpful. No problems thus far. More

Efficient and honest! ! Provide video feedback on all repairs and tells you what 'needs' to be worked on and what 'likely' need attention. ! Provide video feedback on all repairs and tells you what 'needs' to be worked on and what 'likely' need attention. More

The person who checked me in was wonderful as always. My concern is how my tire service was handled. One tire was found to have a nail in it. It was patched and inflated to 38. The other tires had 44-45- My concern is how my tire service was handled. One tire was found to have a nail in it. It was patched and inflated to 38. The other tires had 44-45-45. 1. The pressures of 44 - 45 were what I received when I purchased the vehicle. I am sure the repaired one was the same before the nail. These are not within specs so why was the car originally released to me with this. 2. When I received the service, the pressure was checked for all the tires. The repaired one was fixed to 38 and the others were left at 44-45. I called back to share the readings and inquired why I was released with such a variance in pressures and why I was not told this. No one contacted me to provide information about this or to provide recommendations. This was a missed opportunity for customer support to provide maintenance and safety information along with making the adjustments needed. More

Customer service is good. Service part they answered all my questions I needed to know about the car. Service part they answered all my questions I needed to know about the car. More

Daniel made sure that all the maintenance work was complete in a timely fashion. He communicated with me to keep me updated complete in a timely fashion. He communicated with me to keep me updated More

Great communication about the status of my car even took the time to get it washed for me when I didn’t ask! the time to get it washed for me when I didn’t ask! More

I had an amazing experience and dealership went above and beyond to find the exact truck I wanted. beyond to find the exact truck I wanted. More

Diego is a Great Sales Person Helped me out with my car and my budget that i wanted to stay at and my budget that i wanted to stay at More

Overall, Kelly Nissan has done good work maintaining and servicing my 2022 Nissan Pathfinder, and I appreciate the quality of service I have received from the dealership. However, I am disappointed with my servicing my 2022 Nissan Pathfinder, and I appreciate the quality of service I have received from the dealership. However, I am disappointed with my recent experience regarding my vehicle’s battery and Nissan’s warranty coverage. My battery was getting low, which caused multiple alarms, warning lights, and sensors to activate. Because there were so many warnings, I had to have the vehicle diagnosed to determine what was causing the problem. I later learned that the battery and related diagnostic costs were not covered under my warranty, leaving me responsible for paying these expenses out of pocket. This experience has made me seriously question the value of purchasing an extended warranty from Nissan. When a customer pays additional money for warranty protection, there is an expectation that it will provide meaningful coverage when problems arise. If common issues such as a failing battery—and the diagnostic work needed to identify that problem—are excluded, it raises the question: What exactly am I paying for? I understand that warranties have limitations and exclusions, but I believe Nissan needs to be more transparent about what is and is not covered. Customers should not discover these limitations only after experiencing a problem and receiving an unexpected bill. I want to emphasize that my concern is primarily with the warranty coverage, not the quality of service I have received from Kelly Nissan. I appreciate the work Kelly Nissan has done on my Pathfinder, but this experience has definitely made me reconsider whether purchasing a Nissan warranty in the future is worth the cost. More

The people are proficient, professional and kind. Detailed about the problems that exist and changes that are necessary on your vehicle. Detailed about the problems that exist and changes that are necessary on your vehicle. More