Kelly Nissan

As a returning customer they have the best customer service outstanding sales personnel great Finance offices overall great company to do business with keep up the good work. service outstanding sales personnel great Finance offices overall great company to do business with keep up the good work. More

Pricing to get your car fixed is too high. I wasn't prepared for the price increase due to the error of bad parts quoting. I wasn't prepared for the price increase due to the error of bad parts quoting. More

I love Kelly Nissan, every time I have been here they have been polite and friendly. have been polite and friendly. More

I was always informed and he helped get a warranty submitted which helped the fix. submitted which helped the fix. More

I went in for an oil and filter change, service was prompt and price was reasonable. Also, my car was appraised in a professional manner. prompt and price was reasonable. Also, my car was appraised in a professional manner. More

Good customer service. Work is timely and prompt.The employees are very courtesy and friendly. Work is timely and prompt.The employees are very courtesy and friendly. More

I am writing regarding my service visit on March 10, 2026, for my 2024 Nissan Pathfinder Platinum. I brought the vehicle in to address a failure in the HVAC "Sync" functionality. After five hours, I was 2026, for my 2024 Nissan Pathfinder Platinum. I brought the vehicle in to address a failure in the HVAC "Sync" functionality. After five hours, I was informed that a diagnosis could not be reached without disassembling the dashboard to check for a refrigerant leak—a procedure I was told would cost me $400 if no leak was found. As this vehicle is under the Nissan New Vehicle Limited Warranty (Bumper-to-Bumper), I am formally declining the $400 exploratory labor charge for the following reasons: Warranty Coverage: The failure of a primary system (HVAC Sync logic/actuators) on a brand-new vehicle is a clear matter of factory workmanship or material defect. Under Nissan’s warranty, diagnostic fees for warrantable defects are covered. Inconsistent Diagnosis: A failure of the "Sync" button logic is typically an electronic module or actuator issue, not a refrigerant leak. Furthermore, NTB25-019 identifies a known leak issue for 2024 Pathfinders at the pipe junctions in the engine bay, which can be verified with UV dye or an electronic "sniffer" without removing the dashboard. Nissan Tech Line: Since your team was unable to provide a clear diagnosis after five hours, I request that you open a case with Nissan Tech Line to receive corporate guidance before any invasive teardown of my vehicle is performed. I look forward to your prompt response regarding how Kelly Nissan intends to resolve this under warranty without shifting the financial risk of diagnosis onto the customer. Sincerely, More

My experience was nothing but perfection, friendliness and caring staff and services. I am glad to have a Nissan dealership that I can get to that is very close and they have a good rapport. and caring staff and services. I am glad to have a Nissan dealership that I can get to that is very close and they have a good rapport. More

My experience was great, as usual. I stepped into the service department to smiling faces, and excellent customer service and support, and I got everything done in good timing. I stepped into the service department to smiling faces, and excellent customer service and support, and I got everything done in good timing. More

Eva Castañón does an excellent job at Kelly Nissan The customer service and getting the car fixed on time is the best customer service and getting the car fixed on time is the best More