Kelly Nissan

The service team at Kelly is beyond exceptional. They are knowledgeable and have great customer service skills. They make me feel like my car in is good hands and that my money is being respected!! They are knowledgeable and have great customer service skills. They make me feel like my car in is good hands and that my money is being respected!! Please salute their efforts for me!!! More

Great customer service as always. Okay I meant to say that Daniel kept me informed about the condition of my car and made recommendations for the service that was provided. Okay I meant to say that Daniel kept me informed about the condition of my car and made recommendations for the service that was provided. More

Was able to get my vehicle in and out in an almost timely manner. Contact/ follow up could have been more on point. manner. Contact/ follow up could have been more on point. More

I’m extremely disappointed with the service at Kelly Nissan. My vehicle has now been in their shop three separate times for the same leak, and the issue is still not fixed. Every visit costs me time, in Nissan. My vehicle has now been in their shop three separate times for the same leak, and the issue is still not fixed. Every visit costs me time, inconvenience, and stress, and I keep getting my car back with the same problem. At this point, I feel like my concerns aren’t being taken seriously. A customer shouldn’t have to keep returning over and over for the same issue. More

Bill was extremely patient and accommodating and listened to our needs to keep the mileage, cost & payments low. to our needs to keep the mileage, cost & payments low. More

I'm glad I was able to schedule my service appointment, get my car in and out. get my car in and out. More

Diagnosed issues and didn’t take long. Reps were vet pleasant and friendly will continue getting sevce at this location Reps were vet pleasant and friendly will continue getting sevce at this location More

Service was provided professionally and timely! All concerns was addressed. I received the appointment very quickly. All concerns was addressed. I received the appointment very quickly. More

It was good except they keep giving me quotes for things I already had done on my truck. They are going by the miles only I already had done on my truck. They are going by the miles only More

Much more improved and customer friendly. I was able to make a same day appointment and get my oil changed. I was offered water during my wait. I was told the wait would be 1-2 hours and it w I was able to make a same day appointment and get my oil changed. I was offered water during my wait. I was told the wait would be 1-2 hours and it was only an hour. Last but not least i was impressed with receiving a much better report that lets me know what my car needs done in the future. A long with that report i was sent a video which provided so much more transparency on how my car is really doing. I felt like in the past i would just have to take the dealers word for it but providing that transparency helps tremendously. One thing i would encourage to add is a short charging station where customers can charge there phone while waiting. Internet connection is not the best in the waiting room but if i can atleast charge my phone while waiting that would be awesome. More