Kelly Nissan of Route 33

I was negotiating with sales on a 2022 Nissan Frontier S, king cab. 4WD with tech package. It was close to settling when they sold the truck to someone else. That was a little disappointing since the dealer king cab. 4WD with tech package. It was close to settling when they sold the truck to someone else. That was a little disappointing since the dealer was in active negotiation with me but I let it go. It happens. In that deal they offered 8k for my trade in. This was late 2021 It took a while but they finally got another unit in meeting my requirements. I went to the dealer to work on the deal. They now offered 3500 for my trade. I noted I was insulted and it should be a minimum of 8k. They said they use KBB where did I get my figure. I said KBB. The salesman took the paperwork back to management then came back and said they couldn't go above 4500. I walked I then reached out to internet sales whom let me know the truck was on the lot being very polite and thanking them for being friendly and personable but noted the deal failed because their current numbers were far worse than when we were talking prior and using the same trade. The trade is in the exact same shape now as before. I then forwarded a snapshot of KBBs site valuing the trade around 8500, noted their salesman's offers were far below the quoted trade in on the site they claim they used as well as their offer in the prior deal that failed, They did not respond On the surface it appears they are using extremely low ball trade in numbers even when the customer knows they are BS as opposed to the auto makers extreme frowning on regional markups which they aggressively tout If my experience is the norm I suggest avoiding Kelly without hesitation. No one NEEDS a new vehicle the dealer underhandedly tries to add 5k to their profit margin More

I can’t say enough about Kelly Nissan! We have been customers since 2013, I believe. They are the best in the Lehigh Valley. Nick helped us get into a 2019 Nissan Rogue! I had a 2012 Muran We have been customers since 2013, I believe. They are the best in the Lehigh Valley. Nick helped us get into a 2019 Nissan Rogue! I had a 2012 Murano but was looking for something newer with all the same features! And they delivered! Thank you so much! We love the new Nissan to add to our Nissan Fleet! More

Last Friday we experienced a sudden issue with the brakes of our Nissan XTerra. Right up the street was Kelly Nissan. We didn’t have an appointment, but pulled right in to see if we could get it taken care of our Nissan XTerra. Right up the street was Kelly Nissan. We didn’t have an appointment, but pulled right in to see if we could get it taken care of. Tifanie was at the first desk, welcomed us warmly, and told us we could pull our car right into the bay. We had never been to Kelly before, but they treated us like established customers. They gave us a ride home. We had an estimate the following morning. Our car was ready by Monday. Tifanie kept us up to date at every moment. That is exceptional customer service. More

Last Wednesday I walked into Kelly to look ,get some answers to go back to my husband . I was given Nate as a Rep. I am so appreciative , for he was listening, greater with a big smile , understand my c answers to go back to my husband . I was given Nate as a Rep. I am so appreciative , for he was listening, greater with a big smile , understand my concerns and fears regarding leasing . The car was similar to what I drive , wasn’t too sure I would be comfortable , but Nate assured me to take my time drive it and see. I explained the price , the monthly, the items I needed to be comfortable . I was not disappointed. Thanks Nate for your help with everything and being present while I spoke with you. You explained nicely to the financial manager , and you helped me get a good price for my car. Keep the smile. Because it distracts from the anxiousness I felt . More

Larry and the service was great! Larry is very knowledgeable, courteous, and well mannered. I ask for him every time! Kudos to Larry for caring about me and my vehicle!❤️ Larry is very knowledgeable, courteous, and well mannered. I ask for him every time! Kudos to Larry for caring about me and my vehicle!❤️ More

They have been a pleasure to work with. I would definitely recommend their work to others. I would definitely recommend their work to others. More

Great Job on an extended warranty issue. Michele Marsh informed me that this inside seat repair typically takes 1 1/2 Days so she set me up with a loaner. But repair was done by end of day. Michele Marsh informed me that this inside seat repair typically takes 1 1/2 Days so she set me up with a loaner. But repair was done by end of day. Car delivered back to me nice and clean ! More

Larry and Rich and the rest of the staff have always treated me very well for the last decade in the service department. Would highly recommend. treated me very well for the last decade in the service department. Would highly recommend. More

Larry is an asset to your team! It's always a pleasure working with him! It's always a pleasure working with him! More

Greeter and write up lady Michelle Marsh did an outstanding job. She kept me apprised of what needed to be done and why. Great experience !! outstanding job. She kept me apprised of what needed to be done and why. Great experience !! More