Kelly Volkswagen

Excellent customer service!!!! From the first phone call to the salesman James to finance with Jackie, all was completely friendly, informative, no pressure. Consummate professional From the first phone call to the salesman James to finance with Jackie, all was completely friendly, informative, no pressure. Consummate professionalism. Wow, a great experience all around. Highly recommended over other vw dealers. We drove 55 miles to go there. Was worth it. More

Exceptional Service I brought my car in for regular service and an inspection sticker. I waited for my car which I normally do. The wait was quick and the service was ex I brought my car in for regular service and an inspection sticker. I waited for my car which I normally do. The wait was quick and the service was exceptional. The service team was very professional especially Kevin and Nick. Both were very pleasant and thorough regarding my car. They made me feel right at home. Thanks Kelly VW!! More

Thank you for prompt, excellent service! Stopped in for an inspection sticker without an appointment. Ron was extremely attentive and helpful. Gorgeous dealership. Superior customer service Stopped in for an inspection sticker without an appointment. Ron was extremely attentive and helpful. Gorgeous dealership. Superior customer service. I highly recommend Kelly VW's service department! More

Lease return process needs significant improvement A few months ago I found myself saying, "I probably won't lease again". Today it was made clear that I will never lease from Volkswagen , or Kelly fo A few months ago I found myself saying, "I probably won't lease again". Today it was made clear that I will never lease from Volkswagen , or Kelly for that matter ever again. The return was antiquated and messy. I work in financial compliance so I tend to be timely and prepared. I called the dealership to find out if an appointment was required for return and what I should do in preparation. I had already completed a several points checklist, which included a 3rd party inspection of the vehicle. I was told that it would be quick and no appointment was necessary. I showed up and was asked if I had an appointment (strike 1) and had to wait. Then, when I relayed that I was not interested in getting into a new lease or purchase a VW, they made me wait longer (2). I could see and hear the two people chatting casually in the glass clad showroom with no customer in sight. I was told that the manager was busy and ended up waiting for an additional 20 minutes. Since the return, I received 2 letters from VW departments that are considered separate entities from dealerships which required additional documentation and steps(3). Because dealerships do not have direct lines of communication with the Tax and Credit department, the customer acts as a middle man. It is not streamlined for the customer and should be. The gripe is both with VW leasing and the dealerships inability to facilitate a solution that reduces the strain on the client (thumbs down). I own a new Volvo now, and love their level of service. Take a tip VW. I really wanted to love German engineering, but have been disappointed with the ancillary services of the business. More

Expensive Again you charged me $2.85 to fill my windshield washer that was already full. This was always free as part of the oil change. It's nice that you clea Again you charged me $2.85 to fill my windshield washer that was already full. This was always free as part of the oil change. It's nice that you clean inside the car and wash it outside but that's not free either. Your shop rate is about $99 per hour times 2.2 hours charged plus parts and my car was at you shop at 07:50 and out at 09:22, that's 1 hour and 32 minutes so you must be using new math. I know you must have a great explanation of the changes. More

Easy and friendly Everything was easy they took care of me and my visit seem less. Rachel was nice and great to work with and my life easy. Everything was easy they took care of me and my visit seem less. Rachel was nice and great to work with and my life easy. More

wonderful customer service!!!! i'm recovering from major surgery, Kelly did everything to help me make sure my car was safe and driveable. THEY WERE WONDERFUL!!!! Can't praise them i'm recovering from major surgery, Kelly did everything to help me make sure my car was safe and driveable. THEY WERE WONDERFUL!!!! Can't praise them enough More

Purchase of new Atlas Experience was excellent. Staff was excellent, they were very knowledgeable and able to answer all our questions. Showroom was very clean and bright. Experience was excellent. Staff was excellent, they were very knowledgeable and able to answer all our questions. Showroom was very clean and bright. Excellent inventory. Highly recommend Kelly VW. More

No pressure selling environment My experience at this dealership was great. I have worked with Ramon Bejaran who was very patient and resourceful. It allowed me to inspect as many ca My experience at this dealership was great. I have worked with Ramon Bejaran who was very patient and resourceful. It allowed me to inspect as many cars as I wanted to make sure I make the good decision. By kindly asking some of his colleagues to work beyond closing hours, he went through great lengths to make sure the car was ready the same afternoon for me to take home despite the delays experienced with my insurance company. More

80k service Jeff' is a pleasure to work with. I didn't have an appointment, but he took care of everything. I don't think there is a better VW dealer for sales an Jeff' is a pleasure to work with. I didn't have an appointment, but he took care of everything. I don't think there is a better VW dealer for sales and service in New England. Thanks again More