Kelly Volkswagen

Great experience! I want to start with expressing my extreme satisfaction with the service I received. I was involved in a crash and my vehicle was "repaired" in Common I want to start with expressing my extreme satisfaction with the service I received. I was involved in a crash and my vehicle was "repaired" in Commonwealth VW" as this is the closest one to my work. They repaired the body work, but disregarded the noise the air suspension was making. They stated that everything is normal. I insisted on a second evaluation and they kept the car for 3 more days just to determine that nothing was wrong. Basically, they did not want to deal with the insurance company and trying to prove that the damage was in a result of the crash. Knowing my vehicle very well, I went to Kelly VW and met with Andei. I explained everything to him and showed him the noise that concerned me. He confirmed that this noise is out of the ordinary. He put me in a loaner car and took mine for evaluation. When the evaluation was complete, he confirmed that the air compressor was not working properly and needed to be replaced. He stated all of this in writing and I was able to go back to the insurance. The appraiser looked and the paperwork and he wanted to see for himself. Andrei took the car apart and scheduled the inspection with the appraiser. In another day, we received the authorization for the repair. The insurance company paid $3000+ for the repair. Andrei's efforts and persistence made the difference in the process. If it was up to Commonwealth VW, I would have been stuck with a $3000 bill a year from now, when the compressor actually stops working. I am very happy and will use this dealership only from this point forward. I also got "white glove treatment" that is expected for BMW or Mercedes. I got a complimentary loaner vehicle for 2 weeks and he had my car washed. Andrei, took care for all insurance paperwork and made this process very easy for me. More

Excellent The best service I have ever received at dealership. Drive in service couldn't be easier! They are happy to drop you off at the mall or give you a loa The best service I have ever received at dealership. Drive in service couldn't be easier! They are happy to drop you off at the mall or give you a loaner vehicle. More

Very professional Best dealership very professional. Jeff and Kevin are very good at what they do at Volkswagen they will make anyone feel welcomed. They helped me with Best dealership very professional. Jeff and Kevin are very good at what they do at Volkswagen they will make anyone feel welcomed. They helped me with the services on my car needed!. More

Actually enjoyed buying a car! Thank you Ramon and Siad (Manager) for making my car buying experience fantastic. It was a relaxed, friendly, unpressured experience from beginning t Thank you Ramon and Siad (Manager) for making my car buying experience fantastic. It was a relaxed, friendly, unpressured experience from beginning to end. Completely hastle free from the test drive through finance and pick-up! The customer service was exceptional. I will definately be back for my next car and will recommend Kelly Volkswagon to others. More

Needed new breaks They are always willing to work with my schedule and there is always a loaner car available. I always have great service here, and I like the service They are always willing to work with my schedule and there is always a loaner car available. I always have great service here, and I like the service videos. More

Rachel is a great Service advisor We own two VWs and come to Kelly VW in Danvers for all our service needs. I recently came there for a recall on my CC and Rachel had me in and out ... We own two VWs and come to Kelly VW in Danvers for all our service needs. I recently came there for a recall on my CC and Rachel had me in and out ...i was offered a loaner and the service was too notch as always. More

Courteous and efficient I was met by a smile by Jim Mcnally even though I had not called in. He took my information and he fixed me up with a loaner car. He was very helpf I was met by a smile by Jim Mcnally even though I had not called in. He took my information and he fixed me up with a loaner car. He was very helpful. I received a video from the mechanic who showed me additional maintanence issues. I was given the option to reject or proceed on those. In the afternoon I was given a call when the work was finished. Everything was done to my satisfaction. This was a good value and a good experience. Gordon, Wenham, MA More

Awesome They always make it as pleasant as possible, and the work is 100% spot on. Never once had an issue at Kelly, and I don't expect that I will. Thank They always make it as pleasant as possible, and the work is 100% spot on. Never once had an issue at Kelly, and I don't expect that I will. Thank You, Nick More

Great as always I brought in my 2006 VW Passat for a brake flush and to bleed the brakes. David was our advisor and as always he is awesome with his customer service I brought in my 2006 VW Passat for a brake flush and to bleed the brakes. David was our advisor and as always he is awesome with his customer service and always willing to help out as much as possible. My car was going to take awhile so he got us a shuttle to go to the mall and the guy (I cannot remember his name, sorry!) who drove us there was also very friendly and we were Thankful he brought there and back. I moved far away recently and I dont care if I have to travel awhile to go to Kelly VW because I know I will always get great service. Thank you! More

why shop anywhere else! We returned to lease again. We had GREAT customer service, great vehicle service and despite being a large dealership, it feels like small friendly We returned to lease again. We had GREAT customer service, great vehicle service and despite being a large dealership, it feels like small friendly neighborhood place. More