Kelly Volkswagen

Had a GREAT car buying experience at Kelly Volkswagon! Tom Colpitts made buying my first car a very pleasant experience. He went above and beyond in helping me expedite the process- HE even drove to meet Tom Colpitts made buying my first car a very pleasant experience. He went above and beyond in helping me expedite the process- HE even drove to meet ME to have me sign paperwork, (now thats customer service...) as I live on the south shore and the dealership is on the north shore. Everything went very smoothly; Tom was always available to talk to me or get right back to me in a timely fashion or explain any questions I may have had. I absolutely love my 2011 Jetta! Great on gas and she rides like a beauty. Overall, great experience, the entire staff was very friendly and nice cars. More

Tom and Matt made the purchase process easy and transparent. I wanted a rare model (two door R in blue with sunroof) and so we had to wait for the factory to build and ship the car. Tom kept me u transparent. I wanted a rare model (two door R in blue with sunroof) and so we had to wait for the factory to build and ship the car. Tom kept me updated every step of the way and respected my requests for times and methods of communication. One minor inconvenience was that he had no voice mail - when he was not available, I had to leave messages with the receptionist, which discouraged comprehensive information. I admit I'm not reciprocal here - I hate listening to voice mail myself, but find it useful to direct at others. During my final acceptance I found a minor defect - one of the trim panels in the rear bumper was not seated properly. The situation was handled very professionally. Even though it was past 7 on a Thursday, a technician came, tried to fix it on the spot, decided he had to use a lift, and returned the car within about 15 minutes. The franchise owner, Brian Kelly was there during my final inspection and was very friendly and open. He clearly made the other employees somewhat nervous, but the overall atmosphere was very relaxed and he seemed genuinely interested in my purchase. I don't think many owners take such a personal interest. Kudos to him. More

The reason I chose the rating that I did, is because I received great customer service, along with a great car from this dealership. Everything went great and I ended up with my new 2012 VW Passat. I woul received great customer service, along with a great car from this dealership. Everything went great and I ended up with my new 2012 VW Passat. I would definitely recommend this dealership to anyone else. Tom Colpitts is a great sales man as well! More

I hate buying cars and this was the best car buying experience I've had in a very long time. Mark and Steven made this a relatively painless process - only thing that would have made it better would b experience I've had in a very long time. Mark and Steven made this a relatively painless process - only thing that would have made it better would be to have been given a huge discount on the car - but I knew that wouldn't happen! LOL I would recommend Kelly VW to anyone in the market for a great car. More

I had shopped at many different dealerships and came back to VW Danvers. I never once felt pressured into making a decision and felt very comfortable with the staff. Tom made the experience even better! He w to VW Danvers. I never once felt pressured into making a decision and felt very comfortable with the staff. Tom made the experience even better! He went out of his way to accommodate me and dad. He was available at all hours via email or by phone to answer any questions we may have forgotten to ask. His sense of humor also helped in the sale! :) At other dealerships I went to and test drove cars, they took me around the block and back. I never fully got to experience the car. When Tom took me to test drive my Jetta he told me to keep driving until I felt 100% comfortable, that is when I knew this was the dealership and car for me. Tom was not scheduled to work the day I was picking up my brand new car, and still came in to show me all the bells and whistles and set up my iPhone along with all my favorite radio stations (this was the night of the Bruins playoff too!)He still emails me every now and then to make sure everything is running perfectly and that I am happy! This is exceptional customer service and I would strongly recommend him to anyone, along with the entire dealership! More

I had a great experience with my 2008 Rabbit and when the lease was finished,it was only natural for my wife and I to continue that experience. George Sousa was the salesman that fit me to the Rabbit,so I tr lease was finished,it was only natural for my wife and I to continue that experience. George Sousa was the salesman that fit me to the Rabbit,so I tracked him to Kelly Volkswagon for his expert advice.I've only heard great reviews for the Kelly Family and I wasn't disappointed. More

The overall experience was great. The communication was very direct, and professional. It was a great car buying experience. I would refer this dealership to family and friends, will certainly consider a very direct, and professional. It was a great car buying experience. I would refer this dealership to family and friends, will certainly consider any Kelly dealership for my next car purchase. More

I enjoyed working with Kelly Volkswagen. They answered all and any questions I had. I would recommend this dealership to all of my friends and family. all and any questions I had. I would recommend this dealership to all of my friends and family. More

I bought my Jetta from Brenden Kelly and he was very helpful through the entire process. As soon as I told him what kind of car I was looking for and also my price range, he knew right away what would b helpful through the entire process. As soon as I told him what kind of car I was looking for and also my price range, he knew right away what would best go along with what I was looking! His customer service was great and I would definitely recommend him to any who is looking for a friendly sales person. I left the dealership comfortable with my purchase!! -Thalita G. More

My purchase of a 2005 Jetta was the second vehicle that I have purchased from Brenden, the first was certified EOS for my wife who loves the car. Kelly Volkswagen was on top of my list when I need another v have purchased from Brenden, the first was certified EOS for my wife who loves the car. Kelly Volkswagen was on top of my list when I need another vehicle due to my first experience. This purchase went just a smooth, Brenden and the rest of the Kelly team made me feel as a valued customer and made my choice an easy process. When my trunk latch malfunctioned Brenden arranged for the quick repair and I found the service department personnel just a easy to work with. Regards, Jim Martin More