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Kelly Volkswagen

Danvers, MA

4.8
717 Lifetime Reviews Review Dealership
At Kelly Volkswagen, we know our VW customers and your needs. Our Volkswagen professionals in sales, service, and parts are dedicated to addressing all of your VW needs. We offer a new state-of-the-art Volkswagen service facility with only top-of-the-line equipment to better service our loyal VW customers. Our Volkswagen sales professionals promise to deliver you the highest level of satisfaction when you visit our Danvers, MA dealership on Route 114. And did we mention we are the largest Volkswagen dealership in the United States? Our team at Kelly Volkswagen invites you to visit our dealership today, or browse our selection of quality new and pre-owned Volkswagen models, Volkswagen services and parts, and much more at our website.

72 Andover St.

Danvers, MA

01960

Directions

Top Reviewed Employees

Jorge Ochoa at Kelly Volkswagen

Jorge Ochoa

Master Certified Sales Consultant
4.9
Barry Gagne at Kelly Volkswagen

Barry Gagne

Business Manager
5.0
Anthony Belmonte at Kelly Volkswagen

Anthony Belmonte

Product Specialist
5.0
George Sousa at Kelly Volkswagen

George Sousa

Sales Consultant
5.0

Latest Reviews

April 07, 2021

"Love Kelly VW! Third car and Anthony is very..."

- Ppackhem

Love Kelly VW! Third car and Anthony is very professional and helpful. Barry in finance is extremely efficient. Highly recommend. We will visit again soon.

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Employees Worked With

March 26, 2021

"My new car experience was outstanding at Kelly..."

- BD

My new car experience was outstanding at Kelly VW! Anthony Belmonte Sales and Barry in Finance were extremely helpful, Courteous, respectful and knowledgeable! Great Customer Service from the Kelly Danvers team!

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Employees Worked With

March 15, 2021

"***Monday 3/15 , So brought my vehicle in for State..."

- JrF76

***Monday 3/15 , So brought my vehicle in for State Sticker, Have brought here since day one and only have service history from Kelly, Kelly Decided to fail my vehicle for LEGAL tint on the rear window since day 1, so they Passed it 3 years in a row, and failed it for the same legal tint this year, service manager is a joke, this isn't the place you come if you believe in normal, respectable service. Worse Than That Experience is they showed my to my car, parked directly in front of their Courtesy Vehicle, which has the exact same tint. Kelly has offended, disappointed , and finally lost every opportunity to earn my trust and future business. (The salesman i purchased vehicles from is no longer with them, this is as honest and direct a total experience i could post he was great, and service associate Rachel was a star, but they are making her life impossible) **Latest Update, Final Experience with KELLY, fake customer service responses to make it appear as if they care about repeat customers** Service was on top of its game for over a year, then consecutively 3 service visits have become trash experiences. From oversights, to complete absence of the CSE I purchased a high end vehicle by VW standards, as well as a very expensive bumper to bumper warranty 120,000 mile, now getting a great experience is luck of draw. In latest iteration I scheduled factory recommended 60k as well as a recall, safety inspection and windshield replacement, all of which were items offered on the service request form online, additionally I left my name and number in the special notes section, regarding the windshield especially (requires factory calibration due to lane assist) scheduled service several weeks out... upon arrival 7am monday morning was told they do not replace windshields.. never recieved a call, or issue, and again, this service is available through the self scheduling tool on the website. Now I'm routinely let down. First year was 5 stars. ******* ******* Post 2021 Covid Era Update, 140k miles (20k miles out of factory extended bumper to bumper warranty I purchased from dealership) Finally at the end of the warranty, service has been hit or miss since 60k miles. My commute over last year has been extended due to covid so racked up miles especially over past year. Boston to NH avg 200 miles per day. I was approached by the dealership where I had the dealership perform 100% of the maintenance they recommended since the vehicle purchase. From tires, filters, oil, haldex, coolant flushed, entirety of brakes transmission, etc over 6500 in maintenance not covered, never a peep from me, I drive alot, I can't complain, I also have the vehicle detailed professionally 2x a year, and had a ceramic coating applied (2k) while in for an oils change they asked about evaluating the vehicle for trade, I said sure im already here. Their team looked at vehicle while in shop and came out to offer me $19k for my 18 SEL in trade on new SEL Premium. And payment would be exactly same.. (BUT GIVING ME $9K LESS THAN BOOK ON MY NEAR MINT 18 ATLAS THAT THEY HAVE EXCLUSIVELY WORKED ON SINCE DAY 1) Just based on mileage as far as I could tell. So asking me to trade in a vehicle that they value as me being underwater on by $9,000.00 And financing another Atlas for $65,000 On a vehicle worth $54,000... Had they offered a fair trade, say book $26-$30k they'd have had a deal, but low balling me on their own near mint vehicle they serviced since day 1 by $9k and asking me to add that $9k on top of their new $54k Atlas was a joke.. They wanted to distract me with the same payment (~$900) but financing a new Atlas at $65000... Financial Literacy 101, make a fair offer 👌 Also I brought them 3 other sales, now I'll get the deals done elsewhere. I have 4 VWs but don't give my obedience blindly JETTA SPORTWAGON 81' RABBIT CONVERTIBLE ATLAS TIGUAN

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Employees Worked With

Dealership Inventory (245 Vehicles)

new 2021 Volkswagen Atlas Cross Sport car, priced at $47,026

2021 Volkswagen Atlas Cross Sport

$47,026

new 2021 Volkswagen Atlas Cross Sport car, priced at $31,311

2021 Volkswagen Atlas Cross Sport

$31,311

new 2021 Volkswagen Tiguan car, priced at $30,789

2021 Volkswagen Tiguan

$30,789

new 2021 Volkswagen Tiguan car, priced at $30,789

2021 Volkswagen Tiguan

$30,789

used 2017 Volkswagen Golf Alltrack car, priced at $21,040

2017 Volkswagen Golf Alltrack

$21,040

new 2021 Volkswagen Atlas car, priced at $39,266

2021 Volkswagen Atlas

$39,266

Photos & Amenities

  • Customer Lounge Area
  • Drive-In Service
  • Express Service
  • Free WiFi
  • Authorized Parts Store
  • Children's Play Room
  • Quick Lube
  • Television
  • Vending Machines