Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Kelly Volkswagen - Service Center

Danvers, MA

4.1
295 Reviews
Call Service Center (978) 774-8000

295 Reviews of Kelly Volkswagen - Service Center

Sort by
February 01, 2022

Warm, prompt, and professional service. Cozy and modern waiting room. I always appreciate great service with a smile. More

by fdevito
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Robert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ameno
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Little
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Foss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Fern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Bourassa, Edward Pineault
Report | Print
January 28, 2022

Excellent fast service. Quick turnaround time, good communication with updates to work being performed. Great More

by E
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyson
Report | Print
January 27, 2022

Dealer was very helpful. Work was performed in a timely manner. They also vacuumed and washed my car More

by bluechevy56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edward Pineault
Report | Print
November 27, 2021

Friendly honest service, They do a great job! No complaints to be found here! O More

by Mike A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
November 08, 2021

Nice job , friendly clean .My car runs better now .Nice Nice job , friendly clean . My car runs better now . Nice Job Ted ! Thank you , Dave More

by dpatnaude
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ted pineault
Report | Print
Nov 08, 2021 -

dpatnaude responded

Thanks Ted !

October 26, 2021

The staff was very helpful. Shoutout to Tyson who was extremely knowledgeable and super nice. I definitely would use Kelly Volkswagen again More

by Keisha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyson
Report | Print
October 23, 2021

Great service, fast, clean, polite, quick, as expected, would recommend to friends and family. The dealership was better than expected More

by Jgilly39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ameno
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Little
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Foss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edward Pineault
Report | Print
September 09, 2021

Took our Tiguan in for an oil change. Dealt with Christian. He took care of everything and when went to pick up the care all was ready. Thanks to the folks who did the work too More

by sparta38
Recommend Dealer
Yes
Employees Worked With
Christian
Report | Print
Sep 10, 2021 -

Kelly Volkswagen responded

That's great to hear, sparta38! We are glad that you had the opportunity to work with Christian and that he took excellent care of you and your Tiguan. Thank you for taking the time to share this with us!

September 09, 2021

Waited two hours to get an oil change only to get the car back with the oil change now code still active. Opened the hood to check and found oil all over the motor. The level of incompetence by the tech wh More

by Bfrontiero
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Christian was top notch and helped
Report | Print
Sep 10, 2021 -

Kelly Volkswagen responded

We are sorry for the inconvenience, Bfrontiero. We reached out to the Service Manager, who said you were given a full refund, as you stated in your review. We are pleased to know that Christian was incredibly helpful and made sure you were well taken care of. Please feel free to reach out to us directly at 978-774-8000 if there is anything else we can do. Thank you!

August 30, 2021

Nick fit me in today, so thankful as I had a rear light/blinker out! Chris made sure job completed! THANK YOU AGAIN!, great job! More

by rebeccamagoon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Trevisan
Report | Print
Sep 10, 2021 -

Kelly Volkswagen responded

On behalf of Nick and Christian, thank you, Rebecca! We're glad that you were well taken care of and that they both made sure your car's blinker was fixed. We really appreciate you taking the time to share this with us!

1
...
5
6
7
...
30