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Ken Ganley Chrysler Dodge Jeep Ram Mentor

Mentor, OH

4.9
1,785 Reviews
Ken Ganley CDJR Mentor was established in 1966 and has been awarded the Chrysler Five Star Excellence Award. We strive to deliver the best customer service in Lake County. We believe in a high quality of work and we are always ready to help get you into a vehicle and back on the road! We will do everything possible to exceed your every expectation while delivering a customer service experience unmatched in our industry!
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8505 Mentor Ave

Mentor, OH

44060

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Showing 1,785 reviews

May 07, 2018

Great Experience! Nick was so good at communicating and helped tremendously with the purchase of my new Jeep Wrangler. Definitely recommend working with Nick, he will f More

by aubreyszalay
Recommend Dealer
Yes
Employees Worked With
Nicholas Artino
May 07, 2018

Worth the drive. I drove over 400 miles r/t, from Metro Detroit to Ganley Village, due in large part to the initial telephone conversations I had with Jessica and Don More

by Jake's Wheelman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Weiland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Zaucha, Jessica Katila
May 04, 2018

These guys aren’t sales they are customer service Now a days its pretty much a rarity to find good customer service, god even just a friendly face while car shopping is hard enough. Not here tho, Just More

by Big T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Kukwa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cleek
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2018

Contacted several times and never received a response Inquired a few times requesting info on a used vehicle. Always got stuck in the "customer care" dept and never got to someone who can answer questions More

by ss1
Friendliness
Recommend Dealer
No
Employees Worked With
Troy Rossman
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2018 -

ss1 responded

Thanks for the note. It was that cell # I called. A few days later I received a call from an assistant who knew nothing about my request and told me she wood also pass it on. I can't say why or how this happened, only that you may have an internal communication issue. I'm sure it wasn't intentional and I may have another opportunity to try again in the future. I purchased another vehicle about a week after my call.

May 02, 2018

Smooth, Pleasant, I was ready to buy Straight forward, no gimmicks. Sales Associates answered all of my questions. The Parts Dept. were extremely helpful to outfit my truck after I purcha More

by DWF4U2C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Dawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Kukwa
4.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Taylor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Henry Bailey, Zaid Alsaifi, Nick Villella, Fred Gale
May 02, 2018

That lovely person, Paula P was wonderful! Paula was so helpful and kind when I had a small problem with my car. She was efficient and helped in just few minutes. Really impressive, Paula P at More

by Tbrnotb
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paula Paglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2018

Great experience! I was very stressed about buying a new car, but walked into Ganley Villiage, and was greeted by Nick Artino. He put me at ease, and got me the exact c More

by Linda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Uber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Artino
May 01, 2018

My first Jeep! I’m so excited about my new Jeep! The process from beginning to end was so easy! Walter was great to work with and I walked out with exactly what I wa More

by FirstJeep2018
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hasell Reynoso-Restly, Walter Queisser
May 01, 2018

Top Notch Service and Attention! Oliver has always been our "go to" guy at Ganley Jeep for all our needs re our Jeep Cherokee. He always takes care of us promptly, with maximum effici More

by Kieran23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Whipple, Oliver Markon
May 01, 2018

Service Department I called to make appointment for service to my Jeep Wrangler and spoke with Paula. She was extremely pleasant and helpful. I could hear her smile, w More

by Jeepgirljen
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paula
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