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Ken Ganley Chrysler Dodge Jeep Ram Mentor

Mentor, OH

4.9
1,768 Reviews
Ken Ganley CDJR Mentor was established in 1966 and has been awarded the Chrysler Five Star Excellence Award. We strive to deliver the best customer service in Lake County. We believe in a high quality of work and we are always ready to help get you into a vehicle and back on the road! We will do everything possible to exceed your every expectation while delivering a customer service experience unmatched in our industry!
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8505 Mentor Ave

Mentor, OH

44060

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Showing 1,768 reviews

November 08, 2020

Nicolas Campola is An awesome sales person. Nice personality, Very Patient and Understandable. I Give him 5 stars and two thumbs up, I will Recommend him to anyone. More

by Skihi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Uber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Campola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2020 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Thank you for the review! We can't wait to share your kind words with Nicolas. Your recommendation is truly appreciated; please come back at any time.

November 07, 2020

Nick treated us more like friends than customers and did everything it took to get the right deal for us. The entire team was great and overall we had an outstanding experience. More

by hannahmazie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Kukwa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Campola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Campola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2020 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Thank you for the great review! We will be sure to thank Nick for providing you with personable and outstanding service. We look forward to working with you again!

November 07, 2020

Had a pretty large problem with their brand new vehicle purchase in less than 5 days of ownership. We contacted the manager and he was not concerned about this at all. He said let him know if we don't get More

by dodgestealthrt1994
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kenny Kukwa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Cannato
1.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Taylor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Campola
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2020 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Hello, I am troubled to learn about your disappointment regarding the issue with your new vehicle and any interaction that has left you with a negative impression. Your feedback is important to us and I would appreciate the chance to address your concerns. Please send me your preferred contact information and I will be in contact within the next 24-48 hours. Thank you. Best, Sarah LaPuma Business Development Manager Ganley Village CDJRF slapuma@ganleyauto.com (440) 210-5449

Nov 10, 2020 -

dodgestealthrt1994 responded

Okay..... 48 hours and still no call after I replied to this message. This is another example of this dealership not caring after a sale.

November 02, 2020

True professionals! They are very knowledgeable about various models and extremely patient! They helped us tremendously with our new purchase! We are pleased that we chose this dealership! More

by Tcsolivan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Campola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Waterwash, Eli McDougall
Nov 02, 2020 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Thank you so much for taking a moment of your day to share what a positive purchasing experience you had. Thank you for choosing Ganley Village Chrysler Dodge Jeep Ram Fiat for your vehicular needs!

November 01, 2020

Was interested in a pre-owned Grand Cherokee for my Girlfriend, and Eli was our salesman. He may be new in the car industry but he has right attitude and really has his head in the game! He has a natur More

by jdmmonster24
Recommend Dealer
No
Employees Worked With
Jeff Williams
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eli McDougall
Nov 01, 2020 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Hello, Although we appreciate your kind words, I am concerned to learn about any customer service that did not meet your standards. Please feel free to send your preferred contact information to me directly so that we can discuss your concerns. I will be in contact within the next 24-48 hours. Thank you. Best, Sarah LaPuma Business Development Manager Ganley Village CDJRF slapuma@ganleyauto.com (440) 210-5449

October 31, 2020

I was helped with a great deal by Larry Orozco on 2020 dodge charger scat pack widebody. He helped me to get a great deal with no haggle pricing on a limited in stock vehicle. I flew into Cleveland and G More

by abeano56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Orozco, Jim Waterwash, Austin White
Nov 01, 2020 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Thank you for the excellent review! We will be sure to thank Larry, Austin, and Jim for providing you with exceptional service. We can't wait to work with you again!

October 28, 2020

Inquired about a truck online. I was told that there was and error with the price that was advertised and they would not sell me the truck for the price they had it listed for. Was told that I was “SOL”. If More

by Brian
Recommend Dealer
No
Employees Worked With
Justin Taylor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2020 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Brian, I am troubled to learn about any miscommunication regarding the advertised price of the truck in question. Your feedback is important to us and I would appreciate the chance to discuss your concerns with you directly. Please send me your preferred contact information and I will be in contact within the next 24-48 hours. Thank you. Best, Sarah LaPuma Business Development Manager Ganley Village CDJRF slapuma@ganleyauto.com (440) 210-5449

October 25, 2020

Nick saw my salesman he did his job very well!! I actually loved working with Nick! Nick completely went out of his way to make me feel comfortable great job Nick! More

by Fadefather
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Kukwa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Campola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2020 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Hello, Thank you so much for your feedback. We regret to hear about your experience with one of our team members during your visit to Ganley Village Chrysler Dodge Jeep Ram FIAT. We can assure you our goal is to always give every customer the best experience possible. If you would like to discuss your experience further so we can reach a solution, please provide me with your preferred contact details. Once received, I will be in contact within the next 24-48 hours. Best, Sarah LaPuma Business Development Manager Ganley Village CDJRF slapuma@ganleyauto.com (440) 210-5449

October 21, 2020

nick campola was great lots of fun very helpful no pressure i even let him talk to my ins co on my flip phone like the car they did a great job detailing it More

by garygraham53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Campola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2020 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Thank you for the positive review and rating! We are happy to know that you had a 5-star experience with us and with the help of Nick. We hope that we will continue to visit us in the future!

October 14, 2020

Good service, great people, defiantly recommend👍🏼 Luis was a good guy to work with, he even stayed past close to make sure I left with the vehicle I wanted. More

by Codypurpura
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Galvan
Oct 14, 2020 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Thank you for the great review, Cody! We are pleased to see that Luis earned your recommendation and helped you find the perfect vehicle! Congratulations; please come back at any time.

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