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Ken Ganley Ford Norton

Norton, OH

Overview
Employees
Reviews
Vehicles
4.8
3,141 Reviews
Welcome to Ken Ganley Ford Norton! Located in Norton, OH, Ken Ganley Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Ken Ganley Ford Norton a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place.
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2835 Barber Rd

Norton, OH

44203

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Showing 3,142 reviews

October 24, 2021

Very friendly staff. Made my car selection online and it was super easy when I came in for a test drive More

by jlwagoner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Desmond Norvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Chapman
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Oct 24, 2021 -

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford. We appreciate your business and hope to see you again soon!

October 21, 2021

Good but expensive could have been a little quicker too but for the most part not bad More

by TMHAUBERT1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2021 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Oct 22, 2021 -

Ken Ganley Ford Norton responded

Hi, we really appreciate your feedback! Thank you so much again for your feedback! We hope you have a great day!

October 20, 2021

I received great service and they worked with me, given my situation while being kind More

by Lazyboii3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Kneebusch
Other Employees : Ken Steel
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Oct 20, 2021 -

Lazyboii3 responded

I very happy with the car and the deal I got from the company was also satisfactory

October 20, 2021

Aaron made me feel very comfortable, it was quick easy and to the point! It was the best experience I have had buying a car! More

by Amba1304
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Forsythe
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Oct 20, 2021 -

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that Aaron had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

Oct 21, 2021 -

Ken Ganley Ford Norton responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 19, 2021

Great staff, friendly took time to explain the features on my new vehicle and show me how things work More

by Eladich70
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony Zuppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2021 -

Ken Ganley Ford Norton responded

Hi, We're so happy we were able to help you out! Thank you so much again for your feedback! We hope you have a great day!

October 19, 2021

Got me in in a pinch and out quickly. Nicely done. Need a new key and fab More

by Bthiemeke
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
4.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano
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Oct 20, 2021 -

Ken Ganley Ford Norton responded

Hello, we are so happy to read such a great review about Ganley Ford Barberton! We are always more than happy to assist you if anything else comes up. Take care!

October 19, 2021

The service and parts were great. Everyone was friendly and helpful. Worth the trip there More

by PBYRD185
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2021 -

Ken Ganley Ford Norton responded

We appreciate your business and our team looks forward to serving you again soon!

October 17, 2021

Excellent experience until signing of the paperwork. The salesman did not tell me that the warranty was an extra $4000. As I was signing the loan papers, I noticed the charge. The loan person just kept pus More

by KW
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Douglas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Magyarics
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2021 -

Ken Ganley Ford Norton responded

We're sorry to hear about your experience and would like to get to the bottom of it for you. We privately replied to you on October 21st to see if there was something we could do to turn it around for you as quickly as possible, but we never got a response from you. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Or you can email customer relations at Jwheatley@ganleyauto.com Thanks!

October 17, 2021

Austin was amazing! I usually hate dealerships but he made it quick and pleasant! Checked every box! More

by jscott75
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Temsey
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Oct 18, 2021 -

Ken Ganley Ford Norton responded

Thank you so much for your wonderful review! We are thrilled that Austin had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Ken Ganley Ford!

October 16, 2021

Absolutely amazing customer service. Will go back to this dealership and Austin for my next car. More

by bcarpenter34
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Temsey
Report | Print
Oct 17, 2021 -

Ken Ganley Ford Norton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford.

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