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Ken Ganley Ford Norton

Norton, OH

4.8
3,139 Reviews
Welcome to Ken Ganley Ford Norton! Located in Norton, OH, Ken Ganley Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Ken Ganley Ford Norton a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place.
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2835 Barber Rd

Norton, OH

44203

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Showing 3,139 reviews

July 01, 2021

Got a good greeting and warm welcome Soon as I entered the door, service was excellent and my salesman was very polite and professional I would definitely recommend this dealership to anyone More

by Doctorpope1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco D. Casalinova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carly Neubert
Jul 01, 2021 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 01, 2021

The dealer had the vehicle I wanted but I headed to trade my mustang in but I got a fair price More

by JAPRICE8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Desmond Norvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily, Carly Neubert
Jul 02, 2021 -

Ken Ganley Ford Norton responded

Here at Ganley Ford, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

June 30, 2021

My truck caught fire due to a recall and my transmission went out the next day. It shifted perfectly fine previously. They charged me 200 to look into it. Then they aren’t gonna cover any cost of the repair More

by Natemiller5336
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Drew
Jul 17, 2021 -

Ken Ganley Ford Norton responded

Thank you for your feedback, Nate. We are very sorry that you didn't have the best experience at our dealership. Please don't hesitate to reach out if you would like to discuss this further.

June 30, 2021

I need to take back the review that I put on it was a misunderstanding of words it’s worked out More

by Natemiller5336
Recommend Dealer
Yes
Employees Worked With
Forget name
Jun 30, 2021 -

Ken Ganley Ford Norton responded

Hi Nate, per your conversation with our service manager John, please contact DealerRater to have this review removed. Thank you! help@dealerrater.com | #800-266-9455

June 29, 2021

Received 2 recall notices on my Ford fusion. Appointment time of my choice available and repairs were completed as advised. Service department personnel pleasant and helpful. More

by HOOFBEATS8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2021 -

Ken Ganley Ford Norton responded

Thank you so much for your excellent service review! We are so glad that Scott had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ganley Ford. Please don't hesitate to reach out if you need anything else.

June 29, 2021

In all of my years in dealing with anyone at car dealerships - Demond is by far the best. Honest, helpful, a gentleman, and a great guy. He made a difference. More

by Tim_Welsh
Recommend Dealer
Yes
Employees Worked With
Desmond Norvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2021 -

Ken Ganley Ford Norton responded

Tim, Thank you so much for your wonderful review! Desmond and our team are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Ganley Ford!

June 28, 2021

Completed my service call 30 minutes quicker than anticipated & free exterior wash! More

by Dgberg54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Ken Ganley Ford Norton responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ganley Ford, we look forward to having you as one of our valued customers for many more years to come!

June 28, 2021

I was treated like a good customer very top notch. I will definitely consider this dealership when it is time to purchase a vehicle. I appreciate the ride home sure made my wife happy More

by Christschantz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The part timer Collage student that drove me home. Very nice
Jun 29, 2021 -

Ken Ganley Ford Norton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ganley Ford.

June 28, 2021

Ganley Ford has always treated me both professionally and respectfully. I was a little upside down in my lease and they were able to get me into a nicer vehicle for only a few dollars more a month! More

by pengelta
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Pangburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2021 -

Ken Ganley Ford Norton responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Ganley Ford are glad to have you as a customer.

June 25, 2021

Fulton is great and usually who assist me.I have no Fulton is great and usually who assist me. I have no issue with the service personnel what is troubling to me is the future of Ford producing quality More

by PLAIRD34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2021 -

Ken Ganley Ford Norton responded

Hi, thank you for your kind review; we are happy to pass along your comments to Fulton here at Ganley Ford Barberton! Please don't hesitate to reach out if there's anything additional we can do for you.

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