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Ken Ganley Ford Norton

Norton, OH

4.8
3,139 Reviews
Welcome to Ken Ganley Ford Norton! Located in Norton, OH, Ken Ganley Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Ken Ganley Ford Norton a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place.
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2835 Barber Rd

Norton, OH

44203

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Showing 3,139 reviews

June 16, 2021

We needed some major work on our daughters car. I was very happy with Scott in the service dept from the first conversation! I picked up the car and feel it os safe for my daughter to drive it! Scott was More

by dkhousley1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2021 -

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear Scott and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 15, 2021

Salesman Austin was great. Management tried to screw me over on price after I signed an agreement. They swapped a paper in without my signature for $2,000 higher. They tried to pull sneaky tricks in financ More

by Trayjen
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Douglas
2.0
This rating includes all reviews, with more weight given to recent reviews.
John Chapman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Kneebusch
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Temsey
Jul 02, 2021 -

Ken Ganley Ford Norton responded

Trayjen, It is great to hear that working with Austin was a positive one but hearing that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.

June 15, 2021

Wonderful people, fast and quality service. Also where I got into my car note, although it was their Westside Imports location! I get all my service done at the Ganley Barberton location and have never had More

by dancing_neonate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano
Jun 15, 2021 -

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ganley Ford. Please don't hesitate to reach out if you need anything else.

June 15, 2021

Great service, friendly staff that kept me informed of both the time it would take, what repairs I needed and what could wait. I drive half an hour to get my vehicle serviced at Ganley Ford. More

by CathyH.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2021 -

Ken Ganley Ford Norton responded

Thank you for the kind words for our service department, Cathy! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

June 14, 2021

Great experience!!! Thank you for taking great care of my vehicle and myself for the repair. Will recommend this Ford dealership for any person interested in a new Ford. More

by tkingofqueens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2021 -

tkingofqueens responded

Thanks to all who serviced my truck.

June 11, 2021

Great person always give the best advice wether it’s good or bad and always takes his time with my car and helps in the best way possible More

by Dameien
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Jun 11, 2021 -

Ken Ganley Ford Norton responded

Thank you, Dameien, for taking the time to leave us a five-star rating! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ganley Ford.

June 11, 2021

Everyone is always so polite and helpful. Been dealing Everyone is always so polite and helpful. Been dealing with Franco for years . Advise anyone looking for new or used to go see him. :). Thank More

by Kbonf07210
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco D. Casalinova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carly Neubert
Jun 11, 2021 -

Ken Ganley Ford Norton responded

Thank you so much for taking the time to share your great feedback with us. We are delighted to learn about your positive experience with Franco. Congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

June 11, 2021

Desmond has worked with my wife and I on many occasions. Always attentive and knows what we need. Great and varied selection of Ford vehicles. More

by John
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Desmond Norvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2021 -

Ken Ganley Ford Norton responded

Thank you! It has been a pleasure serving you, John. Quality customer service is always our number one priority, and we're happy to hear that Desmond always meets your expectations. Thank you again for choosing Ganley Ford, we look forward to having you as one of our valued customers for many more years to come!

June 11, 2021

Amazing staff and service! Very courteous and professional. Work was done in a timely fashion. It was done correctly all areas were reviewed when I picked it up😊😊 More

by Truenutt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano
Jun 11, 2021 -

Ken Ganley Ford Norton responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ganley Ford, we look forward to having you as one of our valued customers for many more years to come!

June 10, 2021

very friendly and competent workers fixed the issue with no problem would recommend to anybody with car issues that want the job done right. very pleased More

by djones44310
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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