Ken Ganley Ford Norton

Had a great experience with this dealership, Desmond was the best to work with! His hard work and determination for me definitely didn’t go unnoticed, he made sure I walked away with a car I absolutely lo the best to work with! His hard work and determination for me definitely didn’t go unnoticed, he made sure I walked away with a car I absolutely loved. Would recommend everyone to this dealer and to see Desmond for any car needs! More

They were very friendly, very helpful, great information. I would recommend Ganley Ford to Friends. I would recommend Ganley Ford to Friends. More

Would buy from again (see positives below). But, be prepared for some xx when working through the finance stage of the closing. They tried to take advantage in the following ways: 1. Initi But, be prepared for some xx when working through the finance stage of the closing. They tried to take advantage in the following ways: 1. Initially gave me an interest rate of 7.3 and tried to pass it off as good. Told me other quotes were coming in over 9 right now so I should be happy. I knew that was xx because I had researched my rates previously and could get at least 6.5 from my credit union. He bumped it down to 6.8 after I said that but I'm seeing 5.5%+ offers online now. In my previous experiences buying vehicles, I've always had their most competitive rate quoted to me, which was not the case here. I could live with that if he hadn't tried to pass off the rate as good and then bumped it down when I complained. I hate being lied to. 2. They tried to roll an extended warranty in the deal by just including it as part of the payment/financing and not having it broke out on the purchase agreement I had signed with the salesman where the amount would have been obvious. He mentioned it casually as I was working through the paperwork in a way that was obviously intended to fly under my radar. Too bad for them because, had they let me know that was an option, I would have researched it and maybe moved forward. But, on principle, I never buy anything in that phase of closing a car purchase. 3. Had me sign the larger arbitration agreement before presenting the document that made it clear I didn't have to sign that to move forward with the purchase. I wouldn't be surprised, based on my above experiences, if that was intentional. It's too bad they design the financing process like that because I would otherwise recommend them wholeheartedly. Got a great deal on a Ford Certified Bronco. Salesman Joe was great to work with. No xx sales stuff, just help me close on the deal and head out quickly because I had a long drive home after already having a long drive to get there. Joe also stayed on hold with Enterprise a long time to arrange having them get the rental from the dealership for me instead of my having to figure out how to drop it off. I'd gladly work with him again. More

Sam Adrian did a great job giving us multiple options and low pressure sales. He was genuinely concerned we received the best deal possible! 2nd car I’ve purchased from him.. low pressure sales. He was genuinely concerned we received the best deal possible! 2nd car I’ve purchased from him.. More

I made my service appointment online, it was quick and easy. Dropped off my vehicle the night before for my convenience, staff was polite and helpful. It did not even take a full day before I was called a easy. Dropped off my vehicle the night before for my convenience, staff was polite and helpful. It did not even take a full day before I was called and told issue was resolved. Very happy customer! More

Best car buying experience I’ve had. Great deal on a great vehicle, my salesman, Joe, was super easy to work with and made things go smoothly. Great deal on a great vehicle, my salesman, Joe, was super easy to work with and made things go smoothly. More

Brianna did great had my parts in the next day. They all take very go care of my truck. They all take very go care of my truck. More

I can't say enough great things about my car buying experience at Ken Ganley Ford of Norton! My salesman Desmond Norvell was knowledgeable and extremely helpful! He made us feel like family! I highly r experience at Ken Ganley Ford of Norton! My salesman Desmond Norvell was knowledgeable and extremely helpful! He made us feel like family! I highly recommend Desmond Novell and the entire dealership staff for a wonderful customer experience! More

Great experience all the way around. Fair trade-in, good deal on the new truck. Joe as well as the rest of the staff was very professional and helpful. No pressure! Fair trade-in, good deal on the new truck. Joe as well as the rest of the staff was very professional and helpful. No pressure! More

Joe was so helpful and answered all of our many questions! We are so glad we decided to go to Ken Ganley because the customer service is really wonderful. questions! We are so glad we decided to go to Ken Ganley because the customer service is really wonderful. More