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Ken Ganley Ford Norton

Norton, OH

Overview
Employees
Reviews
Vehicles
4.8
3,139 Reviews
Welcome to Ken Ganley Ford Norton! Located in Norton, OH, Ken Ganley Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Ken Ganley Ford Norton a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place.
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2835 Barber Rd

Norton, OH

44203

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Showing 3,139 reviews

August 07, 2023

Only dealer i would use. Excellent service . Driver that picked me up was on time and a true professional. More

by 031784mew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Forsythe
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Aug 08, 2023 -

Ken Ganley Ford Norton responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 07, 2023

Joe was very polite and wasn’t over bearing on purchasing the vehicle. Also was very helpful on giving information about the vehicle More

by Jared b
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Peticca
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2023 -

Ken Ganley Ford Norton responded

Thank you so much, Jared, for your kind words for Joe and for taking the time to leave us this wonderful feedback! Congrats on your new vehicle! We look forward to working with you again!

August 07, 2023

Desmond was very attentive and helpful in helping me find the best deal and car for me. He also stayed in my price range for payments. He offered snacks and water and made me feel welcomed during this long p More

by Malayaowens
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Desmond Norvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2023 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with Desmond and our team. Congratulations on your new vehicle! We're glad to hear we delivered such a great experience!

August 05, 2023

Very efficient knowledgeable and helpful. They had the selection that I was looking for and walked me through all the choices. More

by jason s
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tom Yerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Zuppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2023 -

Ken Ganley Ford Norton responded

Congratulations on your new vehicle, Jason! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

August 05, 2023

The manager John was very helpful to me regarding the issues with my car. It was very much appreciated. More

by bclove28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2023 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 03, 2023

The price I was quoted was not the price that I was charged. The guy that did the final paper work had no answers. If I could give zero stars I would. More

by Manley600rr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Spath
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deven Legg
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Aug 03, 2023 -

Manley600rr responded

The price I was quoted was not the price that I was charged. The guy that did the final paper work had no answers. If I could give zero stars I would

Aug 07, 2023 -

Ken Ganley Ford Norton responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Aug 07, 2023 -

Manley600rr responded

Im all ears.

Aug 07, 2023 -

Ken Ganley Ford Norton responded

Can you please give us your name and phone # so that we can look up your account and then contact you to address your concerns. You can respond here with your name & contact info or email JWheatley@GanleyAuto.com thanks!

Aug 08, 2023 -

Manley600rr responded

I responded to you privately and did not get a response. If you want to make it right it it sure doesnt seem like you care to.

Aug 09, 2023 -

Manley600rr responded

One time is not a few times. When Scott called and went to lunch 10 mintues later its hard to call right back. I will call tomorrow.

August 02, 2023

Great Customer Service. Great Mechanic's, dependable and reliable Auto Care Repair services in a timely manner More

by barbaragrobinson452
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 02, 2023 -

barbaragrobinson452 responded

Thanks Ganley Ford for your trusted services

Aug 08, 2023 -

Ken Ganley Ford Norton responded

Thanks, Barbara, for sharing about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

July 31, 2023

Both Franco and Ganley were Great! Franco was very kind and knowledgeable. He did not pressure us at all. We would definitely do business with him again! More

by Kru578
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Franco D. Casalinova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deven Legg
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Aug 01, 2023 -

Ken Ganley Ford Norton responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

July 31, 2023

Enjoyed working with Joe - friendly and helpful through the whole process. Would seek out his assistance again. More

by terryhatcher58
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Peticca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 01, 2023 -

Ken Ganley Ford Norton responded

Thank you, Terry! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Norton.

July 30, 2023

The people are courteous. I was concerned about my cabin filter,. I asked questions about the filter that were not clear. More

by edt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Forsythe
Report | Print
Jul 31, 2023 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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