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Ken Ganley Ford Norton

Norton, OH

Overview
Employees
Reviews
Vehicles
4.8
3,232 Reviews
Welcome to Ken Ganley Ford Norton! Located in Norton, OH, Ken Ganley Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Ken Ganley Ford Norton a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place.
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2835 Barber Rd

Norton, OH

44203

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Showing 3,232 reviews

August 22, 2023

Problem solved during a recent visit. Grateful for their diagnostics skills. Putting floor guards on before jumping in with greasy boots would have been good too. More

by rrogers425
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
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Aug 23, 2023 -

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

Aug 26, 2023 -

Ken Ganley Ford Norton responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 20, 2023

Friendly and courteous. They got me right in and did a great job in a timely manner. I will definitely keep going there for my service on my Flex. Thanks. . More

by jessmith50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2023 -

Ken Ganley Ford Norton responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Norton, we look forward to having you as one of our valued customers for many more years to come!

Aug 23, 2023 -

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 19, 2023

Tony was amazing to work with. He listened to everything that I had wanted in a truck. He took the time to show me multiple trucks and ultimately this beautiful blue XLT came home More

by bemerick10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Zuppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Peticca
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Aug 21, 2023 -

Ken Ganley Ford Norton responded

Thanks for sharing about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

Aug 23, 2023 -

Ken Ganley Ford Norton responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Norton. We are always more than happy to assist you if anything else comes up. Take care!

August 17, 2023

Review update from yesterday . Great service by the Ken Ganley Ford team. Scott was very helpful. More

by Kenneth Gillespie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2023 -

Ken Ganley Ford Norton responded

Thank you, Kenneth! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Norton, we look forward to having you as one of our valued customers for many more years to come!

Aug 22, 2023 -

Ken Ganley Ford Norton responded

Hi Kenneth, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Norton. If you have any further questions, please give us a call. We're always happy to help!

August 16, 2023

I feel like I have been mislead into thinking that purchasing a newer vehicle would be a more reliable choice. I'm in the same situation as I was with my junky van, but now I have a cat payment as wel More

by kerristigger74
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
John Chapman
2.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Palffy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Rodriguez, Deven Legg
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Aug 17, 2023 -

Ken Ganley Ford Norton responded

Hi Kerri, we know that you spoke with both your salesman Christian and Sales Manager John today. To reiterate, your Escape needs a transmission that has been ordered & should arrive in 7-10 business days. It also needs an Evap box which is currently on back order, Thankfully all of these items are covered under your warranty and we provided you with a loaner vehicle. If you have any further questions, please email our Customer Relations Manager JWheatley@GanleyAuto.com thanks!

Aug 18, 2023 -

Ken Ganley Ford Norton responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

August 15, 2023

Awesome experience they made my car buying easy, very happy with the dealership. If my salesman was very helpful and knowledgeable. More

by 130hload
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Rodriguez
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Aug 15, 2023 -

Ken Ganley Ford Norton responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Ken Ganley Ford Norton!

August 15, 2023

Dez was an amazing person to work with. He always makes helps me get what I want. More

by adw4376
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Desmond Norvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2023 -

Ken Ganley Ford Norton responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Norton; we look forward to having you as one of our valued customers for many more years to come.

Aug 15, 2023 -

adw4376 responded

As long as Dez is there you will have my service. He is the man.

August 15, 2023

A great place to buy a car or suv . Dealer were very kind and helpful. Thank you. More

by Wright.sandy54
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Kneebusch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Taylor-Mitchell, Austin Temsey
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Aug 15, 2023 -

Ken Ganley Ford Norton responded

Thank you, Sandy, for the five-star review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Norton.

August 10, 2023

I’ve always enjoyed coming to this dealership, people are friendly & Scott is very knowledgeable & friendly. More

by danny.murphy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 11, 2023 -

Ken Ganley Ford Norton responded

Hello, Danny! Thank you for taking the time to share your thoughts on working with our team. We're glad to hear that Scott delivered a great experience!

Aug 14, 2023 -

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 10, 2023

The service department is well staffed with plenty of work bays. Super clean as well. Everyone I encountered was extremely friendly and the service was performed quickly and correctly. More

by kevinv2323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Forsythe
Report | Print
Aug 11, 2023 -

Ken Ganley Ford Norton responded

Thank you so much for your review, Kevin! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Norton to be a positive one. Please don't hesitate to reach out if you need anything else.

Aug 14, 2023 -

Ken Ganley Ford Norton responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Norton! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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