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Ken Ganley Ford Norton

Norton, OH

Overview
Employees
Reviews
Vehicles
4.8
3,128 Reviews
Welcome to Ken Ganley Ford Norton! Located in Norton, OH, Ken Ganley Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Ken Ganley Ford Norton a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place.
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2835 Barber Rd

Norton, OH

44203

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Showing 3,128 reviews

March 05, 2023

Always excellent service . Repair was done in a timely manner. Very courteous and professional. I have never had an issue in the 4 years they have been servicing my vehicles More

by Missylea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2023 -

Ken Ganley Ford Norton responded

Missy, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

March 04, 2023

Thank you Scott Spath for taken care of me in my 2008 Ford edge Caleb Tucker More

by caleb_tucker2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2023 -

Ken Ganley Ford Norton responded

Caleb, thank you for taking the time to share your thoughts on working with our team. We're glad to hear Scott delivered such a great experience!

Mar 07, 2023 -

Ken Ganley Ford Norton responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Norton. Please don't hesitate to reach out if there's anything additional we can do for you.

March 03, 2023

We had a very good experience at Ganley. Mike, was very helpful throughout the process and we greatly appreciate him. Service was good and the car was returned very quickly. Thank you. More

by Nick F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Asano, Mike Hartley
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Mar 03, 2023 -

Ken Ganley Ford Norton responded

Nick, We are very happy to have provided you with such a positive experience! Mike, Paul, and our team sincerely value your business and look forward to your next visit.

March 03, 2023

Got our car in quickly and got it back two days later all completed. Happy the part was available and service desk kept us updated on the progress. More

by steve_dort
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2023 -

Ken Ganley Ford Norton responded

Steve, Thank you so much for your excellent review! We are so glad that Brianna had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Norton to be a positive one. Please don't hesitate to reach out if you need anything else.

March 02, 2023

My service advisor was awesome. She came out and kept me updated on everything as it was happening and expedited everything efficiently. Thanks Ganley She’s a keeper More

by mik2me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 02, 2023 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 28, 2023

Austin Temsey was courteous and professional. Buying process was prompt and efficient although the gentleman for the final paperwork “sign this” part of the effort was a little pushy. Would not More

by Desmithberger
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Austin Temsey
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Feb 27, 2023 -

Desmithberger responded

Survey

February 27, 2023

Top shelf dealership! These folks rock and take great care of me and my wife. More

by Pjblues2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Yerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Chapman, Brandon Taylor-Mitchell, Christian Rodriguez
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Feb 28, 2023 -

Ken Ganley Ford Norton responded

Here at Ken Ganley Ford Norton, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

Mar 02, 2023 -

Ken Ganley Ford Norton responded

Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

February 27, 2023

The truck needed several recalls completed and this took several days to complete. I was provided a newer loaner vehicle which worked out great. More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 28, 2023 -

Ken Ganley Ford Norton responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Norton, Jeff, we look forward to having you as a valued customer for many years to come!

Mar 02, 2023 -

Ken Ganley Ford Norton responded

Hi Jeff, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

February 25, 2023

Awesome customer service. Very attentive to my requests and needs. All reps very polite and informative. More

by johnathan.jackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hartley
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Feb 27, 2023 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Johnathan, and we look forward to working with you again.

Feb 28, 2023 -

Ken Ganley Ford Norton responded

Hi, We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 25, 2023

No pressure everyone great and friendly. Love the experience can’t wait to buy another More

by rkennat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Yerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Palffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano
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Feb 27, 2023 -

Ken Ganley Ford Norton responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Norton!

Feb 28, 2023 -

Ken Ganley Ford Norton responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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