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Ken Ganley Ford Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.7
4,107 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
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8383 Brookpark Rd

Parma, OH

44129

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Showing 4,107 reviews

February 14, 2023

Had a great experience with this dealership. Very professional and accommodating. Would highly recommend. A1 service More

by Bob
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Sapienza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2023 -

Ken Ganley Ford Parma responded

Bob, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 13, 2023

We’ve bought two vehicles in the past three months. Everyone is friendly and helpful!. More

by jenniferlynnmenas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Rezzano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Sapienza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 13, 2023 -

Ken Ganley Ford Parma responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new cars! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

February 13, 2023

Wonderful service very helpful and friendly staff. Dave really took the time to keep me updated. Thanks Dave More

by Tlpcampbell8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
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Feb 13, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Dave and our team, and we look forward to working with you again.

February 13, 2023

The service was top notch. Customer is always friendly and they take care of the needs of my car quickly. More

by Careeves40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Seminatore, Dave Moga, Carlyle Franklin
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Feb 13, 2023 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford West.

February 11, 2023

Recall repair that was supposed to be an all-day job was scheduled for a Saturday when apparently it was unrealistic to get done on a Saturday because they close earlier. Ultimately it took all day Monday a More

by Sbar7
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Moga
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February 11, 2023

Good dealers ship over all. Not pushy. Place was clean. A car dealership pretty much. More

by Sparky
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bolaji Adeyemi
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2023 -

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford West. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Feb 13, 2023 -

Ken Ganley Ford Parma responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

February 11, 2023

I do not come here as often as I use too. I spoke with CJ while I was waiting for my car, what a very nice person. If I were to buy another car I would look up CJ. More

by rdcpartnrs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
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Feb 12, 2023 -

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford West, we look forward to having you as one of our valued customers for many more years to come!

Feb 13, 2023 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 10, 2023

Always kind and helpful making sure everything I need is taken care of. aaa aaa More

by knorris525
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Nick Seminatore, Dave Moga, Carlyle Franklin
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Feb 12, 2023 -

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford West. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

February 10, 2023

Thank you Pam for such a wonderful and easy Leasing experience! She worked so hard to do the exact vehicle I was looking for. I recommend Pam to anyone who is looking to lease or buy a vehicle from For More

by Tina Maier
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2023 -

Ken Ganley Ford Parma responded

Thank you, Tina! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford West.

February 09, 2023

Service dept very unprofessional work. Damaged my car two different areas. Service dept. Are liars ! More

by Better Business Bureau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mechanics
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Feb 10, 2023 -

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford West did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

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