Ken Ganley Ford Parma

I had a positive experience at Ken Ganley West. My salesperson was never pushy and was incredibly kind. If I’m ever in the market to buy another vehicle, I will be coming back. My salesperson was never pushy and was incredibly kind. If I’m ever in the market to buy another vehicle, I will be coming back. More

I am pleased with the service from Ganley Ford. The technicians are professional and knowledgeable. The entire experience - from making the appointment, getting transportation home and back to the The technicians are professional and knowledgeable. The entire experience - from making the appointment, getting transportation home and back to the garage - while my car is being worked on, and getting my car fixed the right way the first time. More

Went out of there way to fix the noise in my truck. The staff very pleasant. The staff very pleasant. More

They were very helpful and went to back for us. I would recommend them to buy from. The staff was friendly as well. I would recommend them to buy from. The staff was friendly as well. More

Had a great experience with Mark glad we got the suv we need for our family need for our family More

Our Ford Ranger brakes were fixed and truck was washed and returned to us in a timely fashion. Very pleased with Tracy Sapienza for all her help with this. and returned to us in a timely fashion. Very pleased with Tracy Sapienza for all her help with this. More

Great service, great people, some services are a little pricey but what do you expect when you go to the dealership pricey but what do you expect when you go to the dealership More

Dave was very helpful and responsive! We will go back to this shop for service! We will go back to this shop for service! More

They had Great, clear communication, fast service. My car was fixed in a very timely manner. My car was fixed in a very timely manner. More

I paid for spark plug change I'm not even sure that they were properly changed. It went from no one is here the mechanic called off ..too 2 hrs later my trucks is ready to be picked up. the very next day my were properly changed. It went from no one is here the mechanic called off ..too 2 hrs later my trucks is ready to be picked up. the very next day my truck wanted to stall out on the freeway so i took back to the service center, they said the manifold was cracked from the spark plug change! Also thermostat had to be sealed and coolant was topped off. I haven't been able to get a manager to call me back from the service center my truck is still sputtering just seen I have a fuel injector connector that was broke and was holding together with a zip tie that came loose I'm really disappointed i even considered taking my ford, to a ford service center. How would I even notice something like a zip tie holding a fuel injector together. I'm not a mechanic I figured the people at the Ford service center know how to do their job and how much money I spent and the service I got. So much for a 10 point inspection. The service rep was nice when i spoke them im not saying anything was wrong with him he did the best he could was always very polite, but i was told multiple time the name was under previous owner so they could help me or the didn't kno who i was. I was told when i dropped the truck off that would be fixed not a issue. my problem is with the mechanic(s) i thought this was be a trustworthy center. More