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Ken Ganley Ford Parma
Parma, OH
3,373 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars.
There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,373 reviews
March 18, 2020
Easy to get my vehicles in & the service completed. The service department is easy to deal with, always communicates well and ensures whether I need a ride or loaner they have me taken care of. service department is easy to deal with, always communicates well and ensures whether I need a ride or loaner they have me taken care of. More
by attackav8r_64
Verified CustomerEmployees Worked With
Nick Seminatore, Ashley Neely
March 17, 2020
Terrible communication, expectations are very poorly set and honestly would avoid going here at all costs. Nick and Ashley are great and friendly! It’s not their fault that departments don’t communicate at and honestly would avoid going here at all costs. Nick and Ashley are great and friendly! It’s not their fault that departments don’t communicate at all. More
by NotCreatingANamw
Employees Worked With
Nick Seminatore, Ashley Neely
March 17, 2020
The service department at Ganley Ford west is awesome, very willing to help in any way. I would recommend to anyone with a ford to visit for service. very willing to help in any way. I would recommend to anyone with a ford to visit for service. More
by Jeremymachacek1981
Employees Worked With
Nick Seminatore, Ashley Neely
March 17, 2020
Nick was very good kept me apprised on all the work that needed to be done on my car. And then called me when it was done to let me know I can take it up. Thanks Nick needed to be done on my car. And then called me when it was done to let me know I can take it up. Thanks Nick More
by debgrubb
Employees Worked With
Nick Seminatore, Ashley Neely
March 17, 2020
Everyone at this dealership is very pleasant to work with. One gets the feeling they are genuinely happy to help you. A special shout out to the folks in service, especially Sherry Yuncker who seems to with. One gets the feeling they are genuinely happy to help you. A special shout out to the folks in service, especially Sherry Yuncker who seems to know everything there is to know about getting a car serviced and back on its way. More
by Martha Mihaly
Employees Worked With
Sherry Yuncker, Nick Seminatore
March 16, 2020
One dealership that always gets and deserves nothing but five stars. We take both our commercial and personal vehicles to Ganley for all our service needs. five stars. We take both our commercial and personal vehicles to Ganley for all our service needs. More
by SAM622
Employees Worked With
Other Employees :
Robert Brown, Mike Hamilton, Jessica Surso, Nick Seminatore, Ashley Neely
March 14, 2020
Very BAD Simple oil change...got home oil found oil all over the driveway that was dripping off the skid plate that I had to clean up myself....oil on mat beca Simple oil change...got home oil found oil all over the driveway that was dripping off the skid plate that I had to clean up myself....oil on mat because no paper was put down...still smell oil burning after I took it back to be dealt with...when I called to talk to the service manager he was on another line was getting email responses from Jessica Surso who was supposed to talk to the service manager and call me to get to the bottom of what happened....that was a week ago Thursday but still no call....I'm in the market for a new dealer More
by tklep
Employees Worked With
Jessica Surso
March 12, 2020
recall on ford fusion when I called for appointment they told me approximate 1 hour for diagnose or if a problem I could come back and they must have taken car immediately when I called for appointment they told me approximate 1 hour for diagnose or if a problem I could come back and they must have taken car immediately as I hadn't finished my coffee and Ashley appeared and said car was available!! cant beat the service!!! More
by terrietalk
Employees Worked With
Ashley Neely
March 11, 2020
New Car My experiencea at ganley ford cleveland on lorain ave was wonderful angie and gus took there time and work very hard on getting me approve for a car a My experiencea at ganley ford cleveland on lorain ave was wonderful angie and gus took there time and work very hard on getting me approve for a car and they. I drove home in 2018 ford fushion. Thank you so much angie hopper your are wonderful person hope to see soon. Thank you Theresa Smith More
by Smiththeresa384
Employees Worked With
Angie Hopper and Gus.
March 11, 2020
I took my escape in to get a flat tire fixed. My car was taken right in even though I had no appointment. Everyone was very friendly and efficient. I was kept informed of repair progress until my car was r taken right in even though I had no appointment. Everyone was very friendly and efficient. I was kept informed of repair progress until my car was ready. More
by Martha Mihaly
Employees Worked With
Sherry Yuncker, Nick Seminatore
