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Ken Ganley Ford Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.7
3,478 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
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8383 Brookpark Rd

Parma, OH

44129

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Showing 3,478 reviews

December 25, 2024

Did a great job dealing with the issue at hand in a very good manner More

by nickchmiele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

December 25, 2024

Everyone there was friendly Bolaji was excellent he walked me through the whole process and mark got me there when I called about availability. I thank them both More

by Char
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bolaji Adeyemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Rezzano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Sapienza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2024 -

Ken Ganley Ford Parma responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

December 25, 2024

Courteous…kept my repair expense reasonable and did the job properly, and timely. Good experience. More

by TERRYNEUMEYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
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Dec 26, 2024 -

Ken Ganley Ford Parma responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 24, 2024

Fast and friendly service. Knowledgable in answering questions about the recall on my car. Would visit again. More

by ultimatecin73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
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Dec 25, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

December 23, 2024

Pleasant, fast and efficient. Check in was fast and the waiting room was as very comfortable. More

by Laura Kurtz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
It was a young lady an I can’t remember the name
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Dec 23, 2024 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us, Laura. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 23, 2024

They were able to find a recall on my car and fixed it in a good time & my car runs perfectly now! Staff was so nice! More

by Hannah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Ken Ganley Ford Parma responded

Thank you, Hannah, for sharing your thoughts about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

December 22, 2024

My dealership was extremely professional, friendly, helpful and accommodating. I would definitely recommend them to my friends and family. More

by FLY4GIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 22, 2024

Did a very good job in a timely manner and at a fair price good More

by BILLYTHEBOSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Ken Ganley Ford Parma responded

Thank you, Billy, for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 22, 2024

Fast service. Kept me informed of progress. Job done on time. Offered coffee or hot chocolate when i dropped off and picked up car. More

by JAMESLADDIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Ken Ganley Ford Parma responded

James, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 22, 2024

Bad customer service unhappy will not give your company to anyone i know to have work done More

by nancy5230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Moga
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Watson
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2024 -

Ken Ganley Ford Parma responded

We're sorry to hear about your experience, Nancy, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Dec 26, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

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