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Ken Ganley Ford Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.7
3,482 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
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8383 Brookpark Rd

Parma, OH

44129

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Showing 3,482 reviews

December 13, 2024

Zero feedback on what may need attention. I have 65k on the car and have NEVER been told I need to change my air filters. Fortunately I am capable to change air filters and did both. If I More

by mhuston60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul Asano
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Dec 15, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

December 13, 2024

We used Ganley Ford service for the first time and would rate them excellent. From my contact on the phone to the service technician that came to my home(and that was awesome). Courteous, prompt, and profes More

by bdittrich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I believe my phone contact was Cortney and my technician was Tim. I’m sure have the records 5 star both of them.
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Dec 14, 2024 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Dec 15, 2024 -

Ken Ganley Ford Parma responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 13, 2024

After being with BobGillinham for several years the jury is still out but so far so good. More

by tompav2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Jeffery
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Dec 14, 2024 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

Dec 15, 2024 -

Ken Ganley Ford Parma responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 13, 2024

As always, great service from Alicia and her mechanic! ! Kept me informed, and is a pleasure to work with. More

by DGRAY3742
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
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Dec 14, 2024 -

Ken Ganley Ford Parma responded

We are very happy to hear that Alicia and the team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 13, 2024

Great service very pleasant to work with repairs done timely and at a fair price More

by rkennat
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2024 -

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

December 12, 2024

We have a great experience with Fernando. He helps us with all the questions and concerns. We have a great experience. I'm happy with my Ford Bronco Sport. The transaction wa easy-going proc More

by maguie20
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
4.0
This rating includes all reviews, with more weight given to recent reviews.
Fernando Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2024 -

Ken Ganley Ford Parma responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else Fernando can do to assist you, please do not hesitate to let us know. We are always happy to help! Congratulations on your new Bronco!

December 11, 2024

Repairs were done in a timely fashion. Everything was explained clearly, but still very expensive repairs More

by mamie8094
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2024 -

Ken Ganley Ford Parma responded

Thank you for providing this feedback. We appreciate your business and hope you will give us another opportunity to serve you!

December 11, 2024

Bad customer service in the maintenance department, and also unprofessional in my interaction with them. More

by Joe w.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George Hadgigeorgiou
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2024 -

Ken Ganley Ford Parma responded

Hi Joe, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Dec 20, 2024 -

Ken Ganley Ford Parma responded

Hi Joe, we are sorry that you were not satisfied with your visit to Ken Ganley Ford Parma’s service center. We would like the opportunity to address your concerns but we need to know your first & last name to be able to look up your account. Can you please reply here with your full name & phone # OR email your info to JWheatley@GanleyAuto.com thanks!

December 11, 2024

Had an excellent experience. Love the car so far. It’s a Ford Explorer used. 2023 More

by Matt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madelyn Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2024 -

Ken Ganley Ford Parma responded

Thank you, Matt, for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Ken Ganley Ford Parma are glad to have you as a customer.

December 11, 2024

Excellent Fast accurate Dave was ably to get defective battery replaced too We’ll taken care of More

by D.NYPAVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 11, 2024 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

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