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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.5
1,057 Reviews

1,057 Reviews of Ken Ganley Ford Parma - Service Center

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February 18, 2020

Always good They always do a good job. The waiting area is comfortable. The people are honest and do a good job. Wish they had a full service wash even at an e More

by jwm85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
Feb 26, 2020 -

Ken Ganley Ford Parma responded

Thank you for your wonderful response to the quality of service our Staff provides! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 18, 2020

Great service with a smile!Always go above and beyond Great service with a smile! Always go above and beyond expectations. Would recomend to everyone. Have been coming here for 15 years and will contin More

by Hammie_vcf
Recommend Dealer
Yes
Employees Worked With
Nick
Feb 26, 2020 -

Ken Ganley Ford Parma responded

Thank you so much for letting us know how we did. We're happy to hear that you had a great service experience with us. We truly appreciate your business and hope we can continue to be of service to you in the future. Take care!

February 18, 2020

Just an Excellant place to buy a car..Great people from top to bottom..Service department is very accomadating and provides excelkant service especiLly oil changes etc.. More

by RJBOLL1
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Hamilton, Jessica Surso
Feb 26, 2020 -

Ken Ganley Ford Parma responded

Thank you so much for letting us know how we did. We're happy to hear that you had a great service experience with us. We truly appreciate your business and hope we can continue to be of service to you in the future. Take care!

February 07, 2020

Very nice and quick service Very good at communicating and letting me know all about the car and what services was done on the car. As fast on fixing my car More

by Bigbud73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Surso
Feb 07, 2020 -

Ken Ganley Ford Parma responded

Thank you so much for your 5 star rating and great review! We greatly appreciate taking the time to leave your feedback and sharing your expierence with us! We are so happy you had a great experience with our team!! We want to sincerely thank you for your business and choosing Ganley ford West!

February 02, 2020

Excellent service and customer-focused staffCar serviced Excellent service and customer-focused staff Car serviced on time They also have a car loaner service for more extensive repairs If your car needs More

by mbz
Recommend Dealer
Yes
Employees Worked With
Service employees are great
Feb 03, 2020 -

Ken Ganley Ford Parma responded

Thank you for your great review and 5 star rating! We greatly appreciate you choosing us and being one of our valued customers! Thanks for your business! Please let us know if there is anything we can do to help! We look forward to seeing you next time.

January 29, 2020

2017 Ford Explorer Everything at Ganley 'Ford West was great when I had my Explorer in last week. Nick Seminatore should be given a bonus and a raise. More

by danjplatten
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Seminatore
Jan 29, 2020 -

Ken Ganley Ford Parma responded

Thanks so much for the wonderful review and high star rating! We are so happy you had such a great experience with our team. Please let us know if there is anything we can assist with moving forward! Thanks for your business!

January 28, 2020

DEALER MADE A GREAT EFFORT I am very happy with the Conditions in which Ganley Ford returned my car to me. They kept the car for 4 days to service the SYNC system in my Ford Es More

by ruthepennymon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Surso
Jan 29, 2020 -

Ken Ganley Ford Parma responded

Thank you so much for taking the time to leave such a great review. We are so thrilled to read that you are happy and satisfied with your service, We truly appreciate you noticing our efforts because your satisfaction is our TOP priority. If there is anything that comes up or if you have any questions or any concerns please let us know! We are happy to help in any way we can! Thanks for your business and thank you for choosing us!

January 07, 2020

Great service all the time and in and out in no time at all always feel welcome with the great atmosphere the service writers and manager create will always get my service done here More

by Vitapurnelljustin
Recommend Dealer
Yes
Employees Worked With
Sonny agosta,ashley keenly
Jan 07, 2020 -

Ken Ganley Ford Parma responded

Thank you so much for taking the time to share your experience with us. We really appreciate the five star rating and your wonderful feedback. If there is anything we can help with, please let us know! Thanks again for your business!!

December 27, 2019

All was Great.Service and People!Vehicle was done on All was Great. Service and People! Vehicle was done on time and was washed when finished. Will keep coming here for the excellent job they do! More

by Hammie_vcf
Recommend Dealer
Yes
Employees Worked With
Nick
Jan 06, 2020 -

Ken Ganley Ford Parma responded

Thanks for the five star review and for your business! Please let us know if there is anything we can assist with!

December 12, 2019

1st Scheduled service on my new Ecosport The service was good and they got it done quickly but I was unhappy with the fact that they did not check the tire pressure. I had to inflate them mys More

by brutus1014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Seminatore
Dec 26, 2019 -

Ken Ganley Ford Parma responded

We apologize, please stop in any time and we will be happy to take care of that for you. Please let us know if there is anything we can do, Thank you so much for leaving us such a high star rating! We appreciate your business.

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