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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,834 Reviews
Call Service Center (888) 433-2764

1,834 Reviews of Ken Ganley Ford Parma - Service Center

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April 08, 2023

Exceptional service great people and very very excellent turn around time ...always calls when service is complete. More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : C'ontae Prescott
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Apr 10, 2023 -

Ken Ganley Ford Parma responded

Frank, Thank you so much for your excellent review! We are so glad that Dave and C'ontae had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford West to be a positive one. Please don't hesitate to reach out if you need anything else.

May 24, 2023 -

Ken Ganley Ford Parma responded

Hi Frank, we are very happy to have provided you with such a positive experience! We hope you have a great day!

April 07, 2023

I caught Ken in service in several lies. Each time I caught him and challenged him in a lie, he would quickly back pedal. In short he was lying on several levels. I will not bring my truck b More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Feruito
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Pitman
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Apr 08, 2023 -

Ken Ganley Ford Parma responded

Hi Jim, we are very sorry to hear that you were unhappy with your visit to our service center! We would like more info so that we can look into this. Can you please reply with the first & last name on the account and your phone # OR you can email the into to our Customer Relations Manager at JWheatley@GanleyAuto.com Thank you!

April 07, 2023

Glad they’re near us. Excellent service and expeditious. Thanks! I would recommend it to all my friends. More

by olgateach.cortes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Pitman
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Apr 08, 2023 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford West; we look forward to having you as a valued customer for many years to come.

April 06, 2023

I have been coming here for quite a while and will continue to do so. They do their best to get you in as soon as possible, are very up front with service and explain issues well. The staff are very c More

by marklongfellow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach, C'ontae Prescott
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Apr 07, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 04, 2023

George- the gentleman who took care of me and my car was very efficient and knowledgeable I would go to go to Ken Ganley again. ! More

by JoAnn Fisher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
C.J. Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George- service department , Carlyle Franklin, Mike LaScola
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Apr 05, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us, JoAnn. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 04, 2023

very thoughtful and very helpful excellent customer service skills good communication to the customers overall good More

by joanneinbayvillage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : C'ontae Prescott
Report | Print
Apr 05, 2023 -

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 03, 2023

George wasthe person who helped with my car problem. I brought my car in for a recall and had to get the throttle body replaced. He kept me informed about my car. More

by Onilong37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 03, 2023

Great service. Friendly accommodating staff On time and efficient. Will definitely recommend to family and friends More

by paulaknight058
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : C'ontae Prescott
Report | Print
Apr 04, 2023 -

Ken Ganley Ford Parma responded

Thank you, Paula, for sharing about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

April 03, 2023

Dave Moga Was nice and curious. My car was nice and clean after the service More

by ROBERTCARDONACARDONA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2023 -

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford West. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 02, 2023

Was a bit intimidated with the pitch that my car was dangerous to drive, Ganley’s assessment conflicted with what I heard elsewhere. More

by Fusion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Pitman, C'ontae Prescott
Report | Print
Apr 03, 2023 -

Ken Ganley Ford Parma responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

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