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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,838 Reviews
Call Service Center (888) 433-2764

1,838 Reviews of Ken Ganley Ford Parma - Service Center

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February 22, 2023

The oil change goes up im cost everytime i go there approximately every six months More

by Genivie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken Pitman
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Feb 26, 2023 -

Ken Ganley Ford Parma responded

Hi, Thank you for your feedback. We are sorry that your experience at Ken Ganley Ford West did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues.

February 22, 2023

Great service, and friendly staff! I will be choosing this dealership for my service needs. More

by FRANZ.LC.STEVENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2023 -

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

February 22, 2023

Everyone was friendly and helpful. They got us in and out. They even gave us a loner car so we could get lunch. Very good experience. More

by BARBER5323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin
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Feb 23, 2023 -

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

February 21, 2023

I am missing interior parts of my car after they fixed my recall on the door jams. More

by ae.hoyt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Moga
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Seminatore, Carlyle Franklin
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Feb 25, 2023 -

Ken Ganley Ford Parma responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

February 17, 2023

Fast very helpful and friendly staff notify me when they we're finished with the automotive More

by Jallc216
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin
Report | Print
Feb 18, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 17, 2023

I bought my vehicle here in 2020 and was blown away by the excellent personal touch of everyone I came in contact with. I have a local Ford dealer only a mile from my residence, but instead I chose, and More

by m.scottsr.64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin
Report | Print
Feb 17, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Carlyle, Dave, and our team, and we look forward to working with you again.

February 17, 2023

Brought the car in in late afternoon with unanticipated damage to front pan…a missing bolt. It was repaired and ready the next morning, less than 20 hours later. Appreciated the courtesy ride home after dr More

by GUMBOHEAD47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 18, 2023 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

February 15, 2023

I,ve been doing business with ganley Ford for over 25 yrs. They have always taken great care of me and my family. From the sales dept. To the service dept.Ganley always tries to make sure I,m satisfied. More

by JOHNCUNNIGHAM0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2023 -

Ken Ganley Ford Parma responded

John, Thanks for sharing about your experience with Ken Ganley Ford West. Dave and our team appreciate your business and hope to see you again soon!

Feb 17, 2023 -

Ken Ganley Ford Parma responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 14, 2023

great customer service! they are friendly, prompt, & do quality work. i will use them for all my service needs More

by emily.strobach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2023 -

Ken Ganley Ford Parma responded

Emily, Thanks for sharing your thoughts about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

February 13, 2023

The service was top notch. Customer is always friendly and they take care of the needs of my car quickly. More

by Careeves40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Seminatore, Carlyle Franklin
Report | Print
Feb 13, 2023 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford West.

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