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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
2,050 Reviews
Call Service Center (888) 433-2764

2,050 Reviews of Ken Ganley Ford Parma - Service Center

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November 08, 2021

While I thought that the repair was expensive for my box truck I really appreciate how welcoming, professional and thorough Ashley Neely was in accommodating my needs. She's terrific! More

by GPF0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
Report | Print
Nov 09, 2021 -

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear Ashley and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 08, 2021

Everytime I go to this dealership they take care of me the right way, always polite. More

by deonjones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bolaji Adeyemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2021 -

Ken Ganley Ford Parma responded

Deon, Thank you for your very kind review. Bolaji and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ganley Ford West.

November 08, 2021

I like the dealership everyone is so friendly The service department is slow They help you More

by Meprykan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
Report | Print
Nov 09, 2021 -

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your service experience with Ganley Ford West. We appreciate your business and hope to see you again soon!

November 08, 2021

Excellent service. Knowledgable & Friendly staff. Kept pretty close to time commitment. My Escape likes visiting. More

by Eileen Rogers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely
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Nov 09, 2021 -

Ken Ganley Ford Parma responded

Eileen, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 05, 2021

Your service people were helpful and above excellent they answered all my questions and concerns. They even washed my car and brought me a coffee while I waited!!! More

by BWJBJROXS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2021 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ganley Ford West. Please don't hesitate to reach out if you need anything else.

November 04, 2021

Good but need to use floor mats when inside vehicle there were grease shoe prints More

by Ford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely
Report | Print
Nov 05, 2021 -

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ganley Ford West.

November 04, 2021

I was given quick and accurate and friendly service and do depend on my car More

by VincentR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bolaji Adeyemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
C.J. Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Rezzano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Walker, Ashley Neely, Brandon Taylor-Mitchell, Omar Assad
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Nov 04, 2021 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you, Vincent. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ganley Ford West, we look forward to having you as one of our valued customers for many more years to come!

November 04, 2021

The service staff was very nice and transparent about what was planned for the service. More

by therealjrz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely
Report | Print
Nov 04, 2021 -

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 04, 2021

I was upset that I had to pay for an inspection when car is under warranty More

by Tboneohio84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2021 -

Ken Ganley Ford Parma responded

We thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly.

November 03, 2021

They are very helpful and courteous, it is very easy to get a appointment around my busy schedule More

by dianapow64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely
Report | Print
Nov 04, 2021 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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