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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,859 Reviews

1,859 Reviews of Ken Ganley Ford Parma - Service Center

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March 02, 2025

My first time and I was not disappointed. Matt was very friendly . I will definitely be returning to that dealership More

by ARLENLOCHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Newman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

Mar 05, 2025 -

Ken Ganley Ford Parma responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Parma. We are always more than happy to assist you if anything else comes up. Take care!

March 02, 2025

They did an awesome job on my car and I will come back and give the service again More

by lowandamcmillian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service depart
Mar 03, 2025 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

February 28, 2025

It was very easy to schedule this oil change and routine service. The staff was kind and efficient! More

by BROOKEMILLS50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Mar 02, 2025 -

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Brooke, for choosing Ken Ganley Ford Parma!

February 28, 2025

Always great to come in service everyone is eager to assist Must say the cleaning man with the hat is always cleaning the glass. Does a great job. Looking forward to my next visit. Advisor was awesome More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, Dave, and for taking the time to leave us this wonderful feedback!

February 28, 2025

Very slow be prepared to wait all day for anything other then an oil change More

by Joseafuentesjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alicia Jeffery
Mar 03, 2025 -

Ken Ganley Ford Parma responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

February 28, 2025

This was my first time at this dealership. Dylan was very welcoming. I told him that I had a rattle coming from under the car. I asked him if I needed to make an appointment and he said that i More

by Tracy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2025 -

Ken Ganley Ford Parma responded

Hi Tracy: We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 28, 2025

Everything went as they said it would! It was a pleasure to work with Dylan. More

by Eoberth
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2025 -

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

February 27, 2025

The service was excellent. The timing matter on the job was done was perfect and I’ll be back again for other services. More

by martinsr67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2025 -

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 27, 2025

Can always rely on this location for a great service experience. Clean facility and friendly personnel. More

by GLEN398
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
Feb 28, 2025 -

Ken Ganley Ford Parma responded

Thank you for your very kind review, Glen. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

February 27, 2025

Dylan and the team at Ken Ganley Ford are amazing! I appreciate all their support in getting my car fixed. More

by NICOLEGUBACZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team, Nicole. We're glad to hear we delivered such a great experience!

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