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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,960 Reviews

1,960 Reviews of Ken Ganley Ford Parma - Service Center

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October 07, 2024

Very friendly service and employees. Used pickup and drop off service very convenient would use it again More

by JOKE7415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
Oct 08, 2024 -

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Parma. Alicia and our team appreciate your business and hope to see you again soon!

October 07, 2024

Quality of the service work is good. Cost of the service work is expensive. They say you’re getting a discount but they were still significantly more expensive than the local mechani More

by Tooljeep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Kubow
Oct 08, 2024 -

Ken Ganley Ford Parma responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

October 06, 2024

Good ,customer ,nice, and clean work area. Car was ready in a timely matter. And David explain the problem I had with my car. David was Great. And so was all the service crew. Thank you More

by Sylvia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David 5star , Alicia Jeffery, Will Monske, Tim Kubow
Oct 06, 2024 -

Ken Ganley Ford Parma responded

Sylvia, It's great to hear that Dave was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

October 06, 2024

George was very friendly very helpful made for a great experience Called to let me know the progress on my truck thank you More

by Uscootscooters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2024 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with George here at Ken Ganley Ford Parma.

October 06, 2024

Your service department is excellent. Alicia Jeffery was pleasant and very helpful. We live in Florida and you took care of us right away. And the service was extremely timely. Thank you More

by Mavrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Jeffery
Oct 08, 2024 -

Ken Ganley Ford Parma responded

Henry, Thank you for taking the time to share your thoughts on working with Alicia, George, and our service team. We're glad to hear we delivered such a great experience!

Oct 12, 2024 -

Ken Ganley Ford Parma responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 05, 2024

My car has 37,000 miles. I bought it with 12,000, and 90% of my driving is a highway commute. I was told l need front and rear brakes for $1,100. I'll be looking elsewhere fo More

by CMax Driver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2024 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words for Dave, and for taking the time to leave us this wonderful feedback!

October 05, 2024

We were pleased with the service. The waiting area was comfortable. We got some info on a Bronco for future buy. More

by Shadow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2024 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 04, 2024

Tim from Ganley did great for me thank u Alicia and Madalyn!!!! Team Bronco all day More

by LOSOTHEGREAT1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Jeffery, Will Monske, Tim Kubow
Oct 06, 2024 -

Ken Ganley Ford Parma responded

It's great to hear that Time and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

October 04, 2024

Very friendly dealership Could use some better chairs in the waiting area The repair work is very good More

by CJVF11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 04, 2024

I’ve been buying cars from John Rupper for going on 20 years. He’s makes the process extremely easy and pleasurable More

by Jockjones034
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2024 -

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with John here at Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

Oct 12, 2024 -

Ken Ganley Ford Parma responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

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