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Ken Ganley Subaru Wickliffe
Wickliffe, OH
2,273 Reviews
Ken Ganley Subaru Wickliffe takes a great deal of pride in helping our customers with entire car buying experience, ensuring that it's the best you ever had. We've helped many drivers from the neighboring communities of Cleveland, Painesville, Willoughby and Bedford OH get into the Subaru or used car of their dreams.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,274 reviews
October 22, 2021
Couldn't have had a more positive experience with the staff, both our salesman and our finance manager were wonderful. We had to bring our two small children with us and they could not have been more won staff, both our salesman and our finance manager were wonderful. We had to bring our two small children with us and they could not have been more wonderful with them as well. Our only complaint was that the car was listed online for $4,000 cheaper than the price due to a 'covid premium' that was added. We felt a like it was a bit of a 'bait and switch' technique. Overall new cars are very hard to come by so we dealt with it, but it soured our otherwise perfect experience. It would be nice if the price listed online was 100% accurate. More
by AmandaMueller08
September 09, 2021
I am currently in my second vehicle with Ganley Subaru East, and I cannot say enough wonderful things about this dealership. From the service team to sales, everyone here is so kind and personable! Ken Jo East, and I cannot say enough wonderful things about this dealership. From the service team to sales, everyone here is so kind and personable! Ken Johnson was welcoming, informative, funny and thorough during the entire process and I will continue to see him for any future purchase inquiries. I love my Subaru! More
by Jess Janicek
Employees Worked With
Ken Johnson , Giovanni Casella, Mike Swansinger
September 04, 2021
Hannah Benjamin was my salesperson and the best part of my experience here. I could not have been happier. She was fast, efficient, available, knowledgeable, and kind. my experience here. I could not have been happier. She was fast, efficient, available, knowledgeable, and kind. More
by kheinzinger
August 20, 2021
I have bad credit. So before shopping for a car, I got a pre-approval from a big, well known bank. I was looking at a specific car, and got the approval for that exact car at Ganley Subaru East. I went in a pre-approval from a big, well known bank. I was looking at a specific car, and got the approval for that exact car at Ganley Subaru East. I went in and spoke to Gino. I liked the car, and made an offer to purchase. They then told me that if I wanted to finance with the bank of my choice, the bank required that Ganley pay them a total of roughly $3300 to do the deal. Something they obviously wouldn't do. They recommended Westlake Finance, who would give me a lower rate, but would require that I purchase a service plan. My payment would also be $35-$40 more, while my down payment would have to be $550 higher. When I pushed back, they told me I could finance with the bank of my choice, but I would need an extra $500 over my pre-approved down payment. I was frustrated and disappointed. After leaving the dealership, I checked out something that I was already pretty sure about. It is illegal to require the purchase of a service agreement, and specifically as a condition of financing. I called Westlake Financial to verify that they do not ever require this. Next, I called the bank I had gotten the pre-approval from, and guess what? They'd be more than happy to finance me, at the terms of my pre-approval. My recommendation? Stay far away from Ganley Subaru. More
by BK68
August 18, 2021
This is our third Subaru purchased from Ganley Subaru East. Each time we have worked with Gino in picking out the right car for the right price. He was always friendly, respectful, professional and hones East. Each time we have worked with Gino in picking out the right car for the right price. He was always friendly, respectful, professional and honest. He walked us through every step and with each sale we left very satisfied and happy! Thank you Gino! More
by lndarse
Employees Worked With
August 14, 2021
Hannah was a real pleasure to work with. She was informative and patient and I will definitely refer her to any family or friends looking to buy. I hope to work with her again when purchasing my nex informative and patient and I will definitely refer her to any family or friends looking to buy. I hope to work with her again when purchasing my next car. More
by a.lulu218
Employees Worked With
Hannah Benjamin, Mike Swansinger
July 30, 2021
The entire organization went out of their way to make the car purchase a good experience. Everyone was professional and they were a pleasure to work with. They found the exact car that I wanted and in a sho car purchase a good experience. Everyone was professional and they were a pleasure to work with. They found the exact car that I wanted and in a shorter time frame than expected. Thumbs up to everyone at Ganley Subaru East. More
by Steve Wargo
Employees Worked With
Other Employees :
Mr. Russo in Finance , James Callender, Jim Gentile
July 09, 2021
Great , thoughtful service by Mike Arnoff. Mike took the time to understand the complexity of our potential out of state transaction and work with me tackling one obstacle after another. We could not overco time to understand the complexity of our potential out of state transaction and work with me tackling one obstacle after another. We could not overcome them all through no fault of our own,but Mike impressed me with his integrity and practical business style. He represents your organization extremely well. More
by michael.taradash
Employees Worked With
Michael Arnoff
July 07, 2021
Brandon was extremely helpful. He helped me find a lightly used Impreza, in great condition, that met all of my criteria. I felt comfortable negotiating the purchase with him and felt confident that h lightly used Impreza, in great condition, that met all of my criteria. I felt comfortable negotiating the purchase with him and felt confident that he was being both honest and fair with me in terms of discussing the price of the Impreza and the valuation of my trade-in. He allowed me time to think about the purchase and patiently answered all of my questions. I walked out with exactly what I needed at a great price! More
by ellis.meredith1
