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Ken Ganley Subaru Wickliffe
Wickliffe, OH
2,307 Reviews
Ken Ganley Subaru Wickliffe takes a great deal of pride in helping our customers with entire car buying experience, ensuring that it's the best you ever had. We've helped many drivers from the neighboring communities of Cleveland, Painesville, Willoughby and Bedford OH get into the Subaru or used car of their dreams.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,307 reviews
December 29, 2020
I recently purchased a used vehicle from Gamley Subaru and I am so disappointed In the service after purchase. First when I saw the car online, a 2008 Nissan Altima, I inquired as to the condition of and I am so disappointed In the service after purchase. First when I saw the car online, a 2008 Nissan Altima, I inquired as to the condition of the car and the person who responded to me online tried to set up an appointment rather than telling me the conditions. I had to ask and refused to come in to see the car before another person, James, from the sales department gave me the answers I needed that would prompt me to make a trip to your location. I live over 45 minutes away from the dealership, but I was very interested in the car. Upon arrival at the used car location James helped me find a car that I was interested in and sent me on a test drive. During the test drive I noticed that the warning light for the TPMS sensor was on. Given that it was a cold James confirmed that he believed it was just due to the cold and the tires being slightly under the recommended tire pressure. We discussed this and he said if it stays on after purchase bring the car back and they would fix. This resulted in me returning to the Ganley Subaru dealership four times within five days because they could not figure out why the light kept coming on after I had driven the car for approximately 15 miles after I left the dealership. They replaced the front right sensor. Finally James said that he recommended I go to a different Ganley dealership that specialize in Nissan so they could take a look at it. At that point I took the car to Ganley Nissan in Mayfield. They ran the test on the car and determined that it was the TPMS sensor in the rear right wheel. They replaced that, sent the bill to Ganley Subaru and the light was off. Approximately 15 miles later the light came back on. I promptly notified James at Ganley Subaru as well as Korey at Ganley Nissan. Korey told me that they would need to contact Ganley Subaru in order to replace the TPMS sensors for both the front and back left-hand side. I told him that I fully expected Ganley Subaru to pay for that since it was a condition of the sale. When I test drove the car James told me that they would take care of that light and make sure that it was safe. Korey then called me back and told me that Steve at Ganley Subaru was refusing to pay for the other two TPMS sensors. I promptly called Steve at the Ganley Subaru and he was rude, refused to pay to fix the car, indicated it was my fault for buying a old used car, and hung up on me. At that point I called back and spoke with Rich who said that he would look into it and see what they could do for me. The next day Rich told me that they would not be fixing the car and it would be my problem. We discussed coming to some sort of an arrangement to get the other two TPMS sensors fixed. I researched in the market and they are tire mechanics who can fix this for $75-$100 apiece, Ganley Nissan was charging $300. I have not heard from Rich and it’s been over a week. I cannot express how frustrating this has been. I feel I’ve been treated horribly and service after the sale did not live up to the promises prior to the sale. The sales people should be giving and following up on service for a car uniformly for any car that has bought from your dealership. I’ve been treated poorly because I bought a 12-year-old car and not a two-year-old car. I will never buy from any Ganley again and I certainly will be telling everyone I possibly can to never buy from the franchise. More
by KP
December 24, 2020
Great experience working with this dealership! Was looking to trade in my 2011 Toyota Camry which wasn’t an easy task given the fact that I had negative equity in the car, but I was connected to Lou i looking to trade in my 2011 Toyota Camry which wasn’t an easy task given the fact that I had negative equity in the car, but I was connected to Lou in used cars and he made this a seamless experience! Lou was respectful, diligent, and went above and beyond the call of duty to place me in a vehicle that suited my needs! Very friendly staff at this dealership but Lou left a lasting impression on me from the first time I spoke with him. I would definitely recommend giving this dealership a visit and seeing what they can do for you! More
by D.Wheeler
Employees Worked With
December 12, 2020
Allie... for a newbie you were awesome! My very first Subaru after owning 5 Honda's so the jury is still out on the Subaru Legacy Premium, but the Ganley Subaru East Dealership has been "First Rate". Subaru after owning 5 Honda's so the jury is still out on the Subaru Legacy Premium, but the Ganley Subaru East Dealership has been "First Rate". More
by jbacho
Employees Worked With
Allie Grant, Emily Wanchisn, Jim Gentile
November 14, 2020
I loved my experience at Ganley Subaru East. Hannah was supper knowledgeable about the cars and made the process simple and tailored the car to my needs. supper knowledgeable about the cars and made the process simple and tailored the car to my needs. More
by diyaaldeen
Employees Worked With
Hannah Benjamin
November 05, 2020
Lou was professional and courteous. He made sure we were comfortable while we were waiting for the paperwork to go thru. We are happy with our vehicle. comfortable while we were waiting for the paperwork to go thru. We are happy with our vehicle. More
by Ram driver
Employees Worked With
November 02, 2020
This is our second vehicle that we have purchased from Brad L. at the Ganley Subaru East and our experience has always been wonderful! It was a stress free experience and the team has been readily availab Brad L. at the Ganley Subaru East and our experience has always been wonderful! It was a stress free experience and the team has been readily available after purchase to help us navigate the features of the new car and for any further questions we have. We will definitely return to Brad and the Ganley Subaru East for any of our future Subaru needs and highly recommend them to anyone looking for a new car for purchase or lease. More
by jaylud17
November 02, 2020
We really enjoyed meeting and working with Brad! Brad and the other Ganley team members worked hard to make the deal work within our budget and we're really happy with our purchase. Thank you to Brad and eve the other Ganley team members worked hard to make the deal work within our budget and we're really happy with our purchase. Thank you to Brad and everyone at Ganley Subaru East. More
by mbishop
October 29, 2020
Ken was awesome to deal with and straight forward! He assisted me with know how on the vehicle, especially with getting the garage door remote to work. So now my mother is even happy that hers is now al assisted me with know how on the vehicle, especially with getting the garage door remote to work. So now my mother is even happy that hers is now also programmed! I would highly recommend Ken for a salesman and if I was ever in the market for another car I’d go back to him. More
by crazykopta
Employees Worked With
Ken Johnson
October 27, 2020
Lou and Mike got me in and out in less than an Hour, literally the fastest and smoothed car purchase I’ve experienced. Thanks Guys literally the fastest and smoothed car purchase I’ve experienced. Thanks Guys More
by Armauni Allen
October 26, 2020
Ken was great to work with. I test drove every suv out there and kept coming back to the Forester. Jen made the entire process easy and fun. Thanks for your help in getting me my perfect car there and kept coming back to the Forester. Jen made the entire process easy and fun. Thanks for your help in getting me my perfect car More
by M Chaille
Employees Worked With
Ken Johnson , Jim Gentile
