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Ken Ganley Subaru Wickliffe
Wickliffe, OH
2,269 Reviews
Ken Ganley Subaru Wickliffe takes a great deal of pride in helping our customers with entire car buying experience, ensuring that it's the best you ever had. We've helped many drivers from the neighboring communities of Cleveland, Painesville, Willoughby and Bedford OH get into the Subaru or used car of their dreams.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,269 reviews
August 17, 2024
All of the staff I encountered were knowledgeable and very friendly. It was a seamless car buying experience. I will return for all of my service needs. very friendly. It was a seamless car buying experience. I will return for all of my service needs. More
by PJBUSH33
Verified Customer
August 17, 2024
Brian was a great salesman. Not pushy, answered all my questions. Helped me clean out my old car. Finance process was fast and all digital. Everyone at this dealership was f Not pushy, answered all my questions. Helped me clean out my old car. Finance process was fast and all digital. Everyone at this dealership was friendly and said hello. More
by Mschiberl
August 17, 2024
Ganley Subaru made the overall experience of buying a vehicle pleasant. Everyone was exceptionally professional and informative. They went above and beyond to give exceptional service in purchasing the v vehicle pleasant. Everyone was exceptionally professional and informative. They went above and beyond to give exceptional service in purchasing the vehicle!! Thank you More
by juliamincek
August 16, 2024
100% accommodating, no pressure, honest easy to work with. Have already recommended to three people, and I just got my car today! with. Have already recommended to three people, and I just got my car today! More
by ELENAMCARUSO
August 13, 2024
Great service, very friendly staff, very helpful, very courteous, very clean dealer, would go back again when it’s time for another vehicle courteous, very clean dealer, would go back again when it’s time for another vehicle More
by CYNTHIA.ANN13
Employees Worked With
August 13, 2024
Sales manager and sales assistant Cristian helped me get the car I wanted at the price I wanted the car I wanted at the price I wanted More
by Madison.allegretti
Employees Worked With
Other Employees :
James Callender
August 13, 2024
Giovanni explained that your mechanic cannot duplicate the symptoms. When the problem presents itself again, I was told to bring the car in as soon as possible. Giovanni represents your dealership very the symptoms. When the problem presents itself again, I was told to bring the car in as soon as possible. Giovanni represents your dealership very well. More
by OwnerNeil
Employees Worked With
August 13, 2024
They were absolutely amazing to deal with. We bought two cars same day and was the best buying experience. We bought two cars same day and was the best buying experience. More
by SPRINGERDOG66
August 13, 2024
Nice looking, large dealership, nice people. Very kind person who showed/sold us the car. Very kind person who showed/sold us the car. More
by I_MIKHELSON
Employees Worked With
August 11, 2024
Purchased used car from a new, not properly trained salesman. Car was never gone over with us. We were promised it would be detailed, after 3 times and them having our car for a week, we got it back ag salesman. Car was never gone over with us. We were promised it would be detailed, after 3 times and them having our car for a week, we got it back again not detailed. I called spoke with Mike who passed my name/# to Rich who called me back yet was not told what it was about! Rich brought the detailer to me who told me they are short staffed he didn't do anything to the car! Rick refused to make good on the deal and walked away. Out walk STEVE who had nothing to do with the deal at all starts yelling at me as if he is better than us..its a used car what do you expect! Fine we will take the car back and just void the deal. He was rude, disrespectful all while Rich stood there not saying a word! This is bad business, not making good on promises and doing a elderly person wrong! I would NEVER do business again with Ken Ganley of Subaru Wickliffe nor recommend them. I have several photos showing the car not detailed. I understand the storm nocked power out but we were not given a courteous call nor another car to use while they made good on the deal...which they never did do. Appointments were missed and canceled due to not having a car. I asked to take car to different Ken ganley place and was told no there guy would only charge them half price vs normal price of 300.00 I feel Rich and Steve are extremely poor business who think they can disrespect women and do them wrong! More
by CASETTI73
Employees Worked With
Other Employees :
Matt who was nice just not trained like he should have been and detailing guy who stated y'all are under staffed, James Callender, Rich Barron
