Ken Ganley Subaru Wickliffe

Going in for routine maintenance, it was discovered that a ball joint needed replacing. I elected to have the work done immediately and was told it would take an additional 2 1/2 hours. I’d already waited a ball joint needed replacing. I elected to have the work done immediately and was told it would take an additional 2 1/2 hours. I’d already waited over 1 1/2 hours, but I felt the necessity. They managed to get the repairs done in less than estimated time and the car is fully functional. Thank you!! More

Miss Carter is one of those folx who make up the heart and soul of my experience here. She's *always* welcoming and kind, with a smile to share that sees the person coming in as a person with a story rath and soul of my experience here. She's *always* welcoming and kind, with a smile to share that sees the person coming in as a person with a story rather than just as a customer (and considering the reasons that most people walk past her desk, that's much more important than some might think). Whether it's a planned maintenance visit early in the morning or a later in the day emergency, I'm always happy to know that Miss Carter is there to welcome and support me! More

Franco is a real pro - maintenance done quickly - full report on vehicle was provided to me. report on vehicle was provided to me. More

Good straightforward service experience. They do a good job explaining what needs to be done. They do a good job explaining what needs to be done. More

I regularly recommend Ken Ganley Subaru in Wickliff to any Subaru owners and anyone interested in buying a Subaru. Jason in service is the primary reason for that! We own 3 Subarus and so I have a lot of any Subaru owners and anyone interested in buying a Subaru. Jason in service is the primary reason for that! We own 3 Subarus and so I have a lot of interactions there, and I honestly could not recommend a better guy to work with or a better guy to run your department! Buying the car is a one time interaction, but there are so many interactions over the lifetime the car, so having someone like Jason in your service department makes all the difference. Amy W More

I took my '07 Legacy in for a grinding noise on the front passenger wheel. They gave me a '25 Imperza as a loaner. They had my car for 6 days. Their "Tech could not duplicate my concern". After several t passenger wheel. They gave me a '25 Imperza as a loaner. They had my car for 6 days. Their "Tech could not duplicate my concern". After several test drives and various inspections they returned my car to me at No Charge. I'm impressed at the dealerships honestly. I'm impressed with the Tech continuing to remedy my original concern, when the problem was not obvious or easy to find. They treated me the way I would treat any customer if I was the owner of this dealership! More

Tommy was great! He was very thorough and made sure all my questions were answered. He was very thorough and made sure all my questions were answered. More

The staff at Ken Ganley Subaru Service in Wickliffe Ohio are far superior to any other dealership that I have dealt with before. They are very courteous; attentive to every detail; very communicative to kee are far superior to any other dealership that I have dealt with before. They are very courteous; attentive to every detail; very communicative to keep the customer informed of service progress and findings. On top of that, the manager of the dealership came out to me while I was waiting ing the customer lounge just to welcome me and spent quality time with me to talk about just about everything outside of vehicle service. He treated me like family. I highly recommend Ken Ganley Subaru in Wickliffe Ohio. More

Another good checkup for my Forester! Jason and the team have taken care of my 2014 for over 10 years. I really trust them to give me straight talk about what I need to do to keep it runn Jason and the team have taken care of my 2014 for over 10 years. I really trust them to give me straight talk about what I need to do to keep it running and me safe. Thank you, Jason and Ken Ganley Subaru Wickliffe. More

Dealership is always clean. Employees professional and attentive to the problems brought to be seen. Employees professional and attentive to the problems brought to be seen. More