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Ken Ganley Subaru Wickliffe - Service Center

Wickliffe, OH

4.9
363 Reviews

363 Reviews of Ken Ganley Subaru Wickliffe - Service Center

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May 30, 2025

The service man I dealt with was pleasant. My scheduled appointment was timely and efficient More

by margeelmo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Caja
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025

Everything went well and Giovanni was so helpful and kept me updated while my car was being serviced. Always a pleasant experience! More

by sarahvolker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovanni Casella
May 23, 2025 -

Ken Ganley Subaru Wickliffe responded

Sarah, we're delighted to hear that Giovanni provided you with excellent service at Ken Ganley Subaru Wickliffe. Thank you for sharing your positive experience!

May 23, 2025

I experienced professionalism, politeness and efficiency when I brought my Subaru in for maintenance. I was consulted about a part that was recommended to be replaced. I agreed and waited a short time for t More

by Barbara Latini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annette Wagoner- Salvatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy
May 23, 2025 -

Barbara Latini responded

Customer service was excellent! Thank you, Tommy for answering some questions and for your assistance after the maintenance was completed on my car!

May 23, 2025 -

Ken Ganley Subaru Wickliffe responded

Barbara, we're delighted to hear about your positive experience with our team at Ken Ganley Subaru Wickliffe. Thank you for trusting us with your vehicle's maintenance and sharing such kind words! Safe travels until we see you next time!

May 23, 2025

The staff was very friendly and knowledgeable. The quote was explained yo me and I was not pressured to agree yo any repairs. Repairs were made in a timely fashion and the staff kept me informe More

by mabdhc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovanni
May 25, 2025 -

Ken Ganley Subaru Wickliffe responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Subaru Wickliffe. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 18, 2025

Very attentive and thorough. Everything was explained well and the process was seamless. Brandon was great! More

by Darcia64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
May 19, 2025 -

Ken Ganley Subaru Wickliffe responded

We're delighted to hear that Brandon and the team at Ken Ganley Subaru Wickliffe provided such attentive service. Thanks for sharing your experience with us!

May 14, 2025

Called this AM for oil change and got a 4:15 appointment. Was able to go bicycling while car was done. Communicated through texting and picked up when done. Car washed and recommend actions given. More

by rlardner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Hatcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2025 -

Ken Ganley Subaru Wickliffe responded

We're glad to hear you had a smooth and convenient experience with us at Ken Ganley Subaru Wickliffe. It's great that our team could accommodate your schedule and keep you informed throughout the process. Thanks for choosing us!

May 09, 2025

Good location, friendly people, fast service, offered loaner car. Very nice waiting room, tea, coffee, water, all free. Good service! More

by nicknovikov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovanni
May 11, 2025 -

Ken Ganley Subaru Wickliffe responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

May 09, 2025

Great job was bit late for appointment but they were okay with it … got 30 K service done leaving next day for long trip so had to get it done thanks for accommodating More

by KAISER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco Lanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annette Wagoner- Salvatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2025 -

Ken Ganley Subaru Wickliffe responded

Hello Kaiser, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

May 06, 2025

Quick service given my situation. Went to pick up an accessory for my 2025 Subaru and managed to get a flat tire on my way there, due to glass stuck in my tire. The staff were extra h More

by strawser1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovanni Casella
May 07, 2025 -

Ken Ganley Subaru Wickliffe responded

We're glad to hear our team at Ken Ganley Subaru Wickliffe could turn your day around and get you back on the road quickly! It's great that we were able to help with both the accessory pickup and the unexpected tire issue. Thanks for sharing your experience, and drive safely!

May 09, 2025 -

Ken Ganley Subaru Wickliffe responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Subaru Wickliffe! We are always more than happy to assist you if anything else comes up. Take care!

May 02, 2025

Customer Service is excellent. When you pull in service department, you feel welcomed and no long wait. More

by mommybuford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon - service department-5 stars!
May 05, 2025 -

Ken Ganley Subaru Wickliffe responded

We're delighted to hear that you felt welcomed and experienced excellent customer service at Ken Ganley Subaru Wickliffe. Thank you for sharing your positive experience with us!

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