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Ken Ganley Subaru Wickliffe - Service Center

Wickliffe, OH

4.9
357 Reviews
Call Service Center (440) 585-1000

357 Reviews of Ken Ganley Subaru Wickliffe - Service Center

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May 09, 2025

Good location, friendly people, fast service, offered loaner car. Very nice waiting room, tea, coffee, water, all free. Good service! More

by nicknovikov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovanni
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May 09, 2025

Great job was bit late for appointment but they were okay with it … got 30 K service done leaving next day for long trip so had to get it done thanks for accommodating More

by KAISER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco Lanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annette Wagoner- Salvatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2025

Quick service given my situation. Went to pick up an accessory for my 2025 Subaru and managed to get a flat tire on my way there, due to glass stuck in my tire. The staff were extra h More

by strawser1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovanni Casella
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May 07, 2025 -

Ken Ganley Subaru Wickliffe responded

We're glad to hear our team at Ken Ganley Subaru Wickliffe could turn your day around and get you back on the road quickly! It's great that we were able to help with both the accessory pickup and the unexpected tire issue. Thanks for sharing your experience, and drive safely!

May 09, 2025 -

Ken Ganley Subaru Wickliffe responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Subaru Wickliffe! We are always more than happy to assist you if anything else comes up. Take care!

May 02, 2025

Customer Service is excellent. When you pull in service department, you feel welcomed and no long wait. More

by mommybuford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon - service department-5 stars!
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May 05, 2025 -

Ken Ganley Subaru Wickliffe responded

We're delighted to hear that you felt welcomed and experienced excellent customer service at Ken Ganley Subaru Wickliffe. Thank you for sharing your positive experience with us!

May 01, 2025

They are a wonderful dealership with authentic people in both their service and dealership sides. Their service department is amazing and friendly. You will never regret buying a car with them as their serv More

by bad265278
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Caja
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2025 -

Ken Ganley Subaru Wickliffe responded

Thank you for sharing your positive experience with Ken Ganley Subaru Wickliffe! We're delighted to hear that both our dealership and service teams made a great impression. We look forward to serving you again in the future! Safe travels!

May 02, 2025 -

Ken Ganley Subaru Wickliffe responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 23, 2025

Ganley Subaru East Service Advisor Giovanni Casella was professional and pleasant at my scheduled service appointment today. More

by Debbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovanni Casella
Report | Print
Apr 24, 2025 -

Ken Ganley Subaru Wickliffe responded

Debbie, we're delighted to hear that Giovanni provided you with a professional and pleasant experience at Ken Ganley Subaru Wickliffe. Thanks for sharing your feedback!

April 22, 2025

I was taken promptly and they helped me get home to wait for my service by calling a Lyft for me. MUCH appreciated! More

by wrightnour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Caja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 23, 2025 -

Ken Ganley Subaru Wickliffe responded

Wrightnour, we're delighted to hear that our Ken Ganley Subaru Wickliffe team could assist you promptly and make your service experience convenient. Thanks for sharing!

April 19, 2025

Giovanni was thorough, quick and very professional. He kept me updated through the whole process of the repair. More

by Bob Walker
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovanni
Report | Print
Apr 21, 2025 -

Ken Ganley Subaru Wickliffe responded

Bob, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Subaru Wickliffe! Until the next time we meet, take care!

April 19, 2025

Everyone was nice and listened to my concerns. They addressed each one and came up with a plan. I will be back. More

by lcswift
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
Apr 21, 2025 -

Ken Ganley Subaru Wickliffe responded

We're delighted to hear that our team at Ken Ganley Subaru Wickliffe was attentive and helpful with your concerns. Thank you for the positive feedback, and we look forward to welcoming you back in the future!

April 18, 2025

This dealership never disappoints and offers customers the best service available in NE Ohio every time. More

by Tlaw22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovanni
Report | Print
Apr 21, 2025 -

Ken Ganley Subaru Wickliffe responded

Thank you for the fantastic feedback! We're delighted to hear that Ken Ganley Subaru Wickliffe consistently provides top-notch service. We appreciate your support and look forward to serving you again in NE Ohio!

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