Ken Ganley Subaru Wickliffe - Service Center

As Always the service was very good. Service charges are fair. Especially Craig Hatcher is excellent! Service charges are fair. Especially Craig Hatcher is excellent! More

Standard service was done well. The oil change, tire rotation, change of engine and cabin filters was serviced in then time and at the price planned. Service representative showed c The oil change, tire rotation, change of engine and cabin filters was serviced in then time and at the price planned. Service representative showed courtesy while answering my questions. More

Joe Vitale was fantastic. He greeted me warmly from the beginning and then kept me updated on the progress of my service. He greeted me warmly from the beginning and then kept me updated on the progress of my service. More

A call to the Service Department 3 days ago resulted in an appointment to get 4 new tires and a wheel alignment at a convenient day and time for me. The Parts Department gave me a price for the tires over an appointment to get 4 new tires and a wheel alignment at a convenient day and time for me. The Parts Department gave me a price for the tires over the phone and confirmed their availability. Today upon arrival for my appointment Service Advisor Josh Nassan met me and initiated the service, sending me to the lounge where I could have a cup of coffee and wait for the work to be completed. In slightly over 2 hours the work, including wheel alignment and complementary car wash were completed and I was on my way! Outstanding! More

A very easy, efficient and good maintenance service. They have good records and do not do more than needed. In and out in very reasonable time. Very comfortable waiting area and good coffee! They have good records and do not do more than needed. In and out in very reasonable time. Very comfortable waiting area and good coffee! More

The service is outstanding at Ganley Subaru East. The service agents keep the customers informed at every step of the process. The service agents keep the customers informed at every step of the process. More

I was in the Service Department for a 60,000 mile check up on my 2017 Forester. The service was done on time and the staff was pleasant. They contacted me ( As they said they would) after the inspection it up on my 2017 Forester. The service was done on time and the staff was pleasant. They contacted me ( As they said they would) after the inspection it was discovered I needed front breaks. I was given a price and the service was performed. More

I am always impressed by how smoothly things run. As well as how everyone is very helpful. I would especially like to mention Joe Vitale. I am always a little nervous when I come in for service. Toda As well as how everyone is very helpful. I would especially like to mention Joe Vitale. I am always a little nervous when I come in for service. Today I was late & felt bad about it. Joe Assured me from the start not to worry I was fine & my car would be taken care of as scheduled. He also kept in touch with me as far as what was going on. I didn’t realize I needed new front brakes. I am so glad he pointed that out to me so I could get it done now instead of having to make another appt. I really felt he was in control of things & I had no doubt my car was in good hands More

Realizing that the service would take longer than the time needed for an oil change, they provided me with a ride home and then back to the dealership to pick up my car. Luckily they discovered a screw i time needed for an oil change, they provided me with a ride home and then back to the dealership to pick up my car. Luckily they discovered a screw in my tire and repaired that before I even had notice of a loss of air pressure in the tire. More

Service advisor, Joshuah Nassan, great to work with. The Subaru Wickliffe team is always top notch. They keep you updated every step of the way and provide professional friendly service. As a bonus, The Subaru Wickliffe team is always top notch. They keep you updated every step of the way and provide professional friendly service. As a bonus, the coffee is great too! They always do their best! More