Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Ken Ganley Subaru Wickliffe - Service Center
Wickliffe, OH
355 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
355 Reviews of Ken Ganley Subaru Wickliffe - Service Center
Sort by
March 28, 2023
I arrived at the dealership after having my battery jumped two mornings in a row! My leased car is only 10 months old with under 6000 miles. I did not have much time, but Craig took me in rapidly & the jumped two mornings in a row! My leased car is only 10 months old with under 6000 miles. I did not have much time, but Craig took me in rapidly & the battery checked ok. No replacement at this time. I only hope it doesn’t happen again. Service was outstanding. My salesman even got involved & I made my appointment. Thank you Ganley Subar! More
by ajmteach
March 24, 2023
Attentive listening, clear explanations and solid advice have been distinctive features in my dealings with Jason Caja. have been distinctive features in my dealings with Jason Caja. More
by jkelley61
March 24, 2023
My experience was excellent! !!. Joe was the best and the work was timely done and Joe kept me informed thoughout the service. !!. Joe was the best and the work was timely done and Joe kept me informed thoughout the service. More
by Pat D
March 22, 2023
Staff was very courteous and helpful and took into consideration my work schedule as far as getting my car fixed and returning loaner car consideration my work schedule as far as getting my car fixed and returning loaner car More
by KenNaz
Employees Worked With
March 18, 2023
The service department is excellent. Jason is a jewel he kept me apprised of everything! Jason is a jewel he kept me apprised of everything! More
by mtlbird
Employees Worked With
March 17, 2023
Wait time of 3 hours for service with appointment was excessive. The waiting room emptied twice. Unknown to me the car had been ready for at least 25 minutes without notice. Service rep said he was bogg excessive. The waiting room emptied twice. Unknown to me the car had been ready for at least 25 minutes without notice. Service rep said he was bogged down with paperwork. No problem was found with transmission. However, unreported shield rattle became worse as well as new acceleator studdering. I would not like to return to this uncaring place which appears to have scheduling problems. More
by Loriroy1
Employees Worked With
March 14, 2023
Made an appointment and brought my car in for its first oil change and service. Was very quick and organized, the service staff answered all of my questions about the service and upgrades I am considering. oil change and service. Was very quick and organized, the service staff answered all of my questions about the service and upgrades I am considering. More
by sparks
Employees Worked With
March 07, 2023
Everyone working at this dealership is exceptionally kind and courteous. The sales staff keep in contact throughout the process and I find that to be a plus. and courteous. The sales staff keep in contact throughout the process and I find that to be a plus. More
by Louis
Employees Worked With
I don't remember his name
February 21, 2023
I purchased 4 new tires on Friday. I got there early for a 10am appointment and Craig helped get me checked in. I picked up the car on Saturday since they needed more time to complete I got there early for a 10am appointment and Craig helped get me checked in. I picked up the car on Saturday since they needed more time to complete the work. The printout of the wheel alignment was not attached to the billing paperwork, nor was the free tire rotation coupon book. The service person on Saturday located the coupon book, but said I needed to contact Craig about the missing alignment paperwork. I left a message on Craig's line yesterday morning and have not yet heard back. I would like proof that the alignment was completed. This facility does good work, but it appears they overschedule for the service staff they have. The people are freindly and I plan to keep going there, I will just add time to when they say it will be ready. More
by peachymjr
Employees Worked With
