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Ken Garff Honda Riverdale - Service Center
Ogden, UT
2,832 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,832 Reviews of Ken Garff Honda Riverdale - Service Center
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Verified Customer
February 13, 2021
Up until this service job my experience with Ken Garff Honda in Riverdale had been very satisfying. This time when my scheduled oil change was completed and I began to drive back home I didn’t notice tha Honda in Riverdale had been very satisfying. This time when my scheduled oil change was completed and I began to drive back home I didn’t notice that the driving lights were turned off as well as the climate control. As I neared home and turned off of a busy four lane street onto a quiet residential street I noticed that I had no head lights. I had just came through a very busy ( Antelope Drive and 2000 West in Syracuse) intersection and was thankful that I made it safely through it. When I parked in my garage I saw that one front tire was missing it’s valve cap. I called to talk to someone in service, but it was just a minute before closing time and no one answered. I then put in a chat request for someone to call me back the following day. I didn’t get that call so I called again and told of my experience including the valve cap and received a soft apology. I went to Walmart and purchased the needed valve cap. One thing I mentioned to the service manager I talked to was that after having the same experience getting my previous vehicle serviced at Ed Kennly Ford the service department changed the service orders to include a spot where the technician marked that all settings that had been turned off or changed were restored to the settings the customer had them on. That didn’t really seem to mean much to your service department. More
by Mikebj
Employees Worked With
February 12, 2021
Frank was very helpful with anything he could he ever attempted to help me update my GPS. When he was unable to he printed the instructions so I could purchase the correct thumb drive and do it at home. attempted to help me update my GPS. When he was unable to he printed the instructions so I could purchase the correct thumb drive and do it at home. More
by V.STETTLER
Employees Worked With
February 10, 2021
The service representatives were extremely helpful, professional, and kept me up to date on the status of my car’s service. Every question that I had was answered quickly and to my complete satisfacti professional, and kept me up to date on the status of my car’s service. Every question that I had was answered quickly and to my complete satisfaction. More
by kgsanofsky
February 09, 2021
My service advisor was Frank Perez .He initially helped me set an appointment for a routine service. It was at a convenient time, and he was ready for me when I arrived and led me through the steps. He k me set an appointment for a routine service. It was at a convenient time, and he was ready for me when I arrived and led me through the steps. He kept me informed of progress and also answered all my questions. I thought he did an excellent job and I will ask for him on the occasion of m y next visit. More
by Bill
Employees Worked With
February 04, 2021
Love taking my Vehicle for service at Ken Garff Honda Riverdale Utah, my experience was, good, perfect, excellent, beautiful, thank you guys for Everything, see you soon for next service. Riverdale Utah, my experience was, good, perfect, excellent, beautiful, thank you guys for Everything, see you soon for next service. More
by Nancy Lewis
Employees Worked With
February 04, 2021
Shuttle service was great. Work on the car proceeded as predicted. Honda extended warentee covered the work so no cost to me. I have no complaints. predicted. Honda extended warentee covered the work so no cost to me. I have no complaints. More
by scott.campbell.58173
Employees Worked With
February 01, 2021
Love the service department at Ken Garff. They are nice, explain everything, so you don't end up with hidden costs. Best service department in town! explain everything, so you don't end up with hidden costs. Best service department in town! More
by JamesD
Employees Worked With
January 31, 2021
I have worked with Frank Perez in Service a few times and his helpfulness has always been noticed and appreciated. I also like the comprehensive vehicle checks and advice provided afterward. his helpfulness has always been noticed and appreciated. I also like the comprehensive vehicle checks and advice provided afterward. More
by FOURELLS5
Employees Worked With
