Ken Garff Honda Riverdale - Service Center

Didn't need to be done I bought my Honda and a warranty so i would not have to worry about major repairs. I had it serviced here and followed all of their recommendations, 2 I bought my Honda and a warranty so i would not have to worry about major repairs. I had it serviced here and followed all of their recommendations, 24,000 miles later it was making a noise, so i confidently took it in. By the end of the day they took apart my engine that had a comptession of 150, which is good. Warrenty would not cover damage done by previous owner. Long story short, i paid for an unnecessary engine rebuild. Frank the service writter was empathetic but I still had to pay a lot of money. Needless to say I have vey little confidence in getting the help that I need. More

Fabulous fun This experience was great. The popcorn was hot and ready and the Diet Coke kept me up all night! If ya know what I mean... This experience was great. The popcorn was hot and ready and the Diet Coke kept me up all night! If ya know what I mean... More

Replaced windshield wipers Frank took excellent care of me and had the work done in good time. I didn’t have a scheduled appointment so I was very pleased to get my windshield w Frank took excellent care of me and had the work done in good time. I didn’t have a scheduled appointment so I was very pleased to get my windshield wipers taken care of so quickly More

Efficient Fast, efficient, respectful, thorough service. Explained what was done, what needed done soon and what needs done in future giving a timeline and pric Fast, efficient, respectful, thorough service. Explained what was done, what needed done soon and what needs done in future giving a timeline and price for each item. More

Oil change done Told to get tranny maintenance due to "lack of records"...but we had it done there 3.5 years ago?! No record? I have receipt! Told to get tranny maintenance due to "lack of records"...but we had it done there 3.5 years ago?! No record? I have receipt! More

fast and friendly The service department is fast and friendly. Were able to answer my questions I had. They did the job in the time they told me. The service department is fast and friendly. Were able to answer my questions I had. They did the job in the time they told me. More

Good, timely service They were able to get the vehicle in. The issue was repaired in a timely manner. Thanks Josh Caldwell for an excellent service. The shuttle service wa They were able to get the vehicle in. The issue was repaired in a timely manner. Thanks Josh Caldwell for an excellent service. The shuttle service was excellent also. More

Oil change I was treated well and was kept aware of what was going on with the service of my CRV. My car was serviced in a timely manner and very professional. I was treated well and was kept aware of what was going on with the service of my CRV. My car was serviced in a timely manner and very professional. More

Great friendly and quick service Frank was there to help the moment I stepped out of the car. I did not have an appointment but was scheduled right away for service. Everything was Frank was there to help the moment I stepped out of the car. I did not have an appointment but was scheduled right away for service. Everything was complete to my satisfaction and Frank was very friendly all while busy helping other customers too! More

Always prompt and reliable service. I always receive great service from Ken Garff's Service Dept. Time estimates are often accurate and the amenities on-site help make it an inviting env I always receive great service from Ken Garff's Service Dept. Time estimates are often accurate and the amenities on-site help make it an inviting environment. Frank is great to work with and will take good care of your car. More