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Ken Garff Honda Riverdale - Service Center

Ogden, UT

4.7
2,832 Reviews

2,832 Reviews of Ken Garff Honda Riverdale - Service Center

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July 28, 2023

Great service, communication, and finished on time. Jesse was terrific in letting me know what was needed and then following through and getting the truck serviced. As always, the Garff crew did a g More

by woodbury
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 27, 2023

The customer service is excellent on the phone and in person. I will be back for my next service. Thank you! More

by chrissweat1900
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 26, 2023

We have always had complete confidence in bringing our cars for service at Ken Garff. They provide a piece of mind knowing our cars will be fixed right in a timely manner. More

by kevin.bair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin Gum
July 25, 2023

I was very very pleased and happy with the service department. Jacob was great in every way! More

by Becky2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Haro
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 25, 2023

Everything went fine. I made two appointments for our two Accords for emissiion and registration. Collin was great. Keep me informed about what was going on and I was More

by MUNGUREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin Gum
July 25, 2023

Excellent service, as usual, quick to take care of problems, best value service, I do miss the car wash before the car was returned, but the new company you guys go through are also very good. Keep up More

by nate62688
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Haro
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 24, 2023

Great staff! Great service! Great prices for quality Honda service and parts! This has been my go to shop for my Honda Pilot for 8 years. More

by LQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Caldwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Ken Garff Honda Riverdale responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

July 23, 2023

Since my vehicle was in the shop for a recall, my battery has does 3 times. I was told the next available appointment was a month away and now I don't have a reliable car to use. I was contacted by the d More

by ANDREW28_1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Ken Garff Honda Riverdale responded

Hello Andrew, Thank you for taking the time to leave a review for our dealership. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. We will be happy to look into this for you. Please feel free to contact us directly using the information provided below. Joey Burns, General Manager joeyb@kengarff.com

July 23, 2023

Got me right in and out on a busy Saturday with no appointment. They were great! More

by joy.ekstrom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin Gum
Jul 24, 2023 -

Ken Garff Honda Riverdale responded

Thank you for the review, Joy! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

July 22, 2023

Took my car in twice and still was not able to fix the problem, finally gave up and picked up my vehicle. More

by trinidadgarcia85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacob Haro
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Ken Garff Honda Riverdale responded

Hello, We’re sorry to hear that your experience with us did not meet your expectations. We’d like to hear more about what happened so that we can look further into this issue. Please reach out to us at the contact information listed below at your earliest convenience. Joey Burns, General Manager joeyb@kengarff.com

Jul 24, 2023 -

trinidadgarcia85 responded

DRIVEABILITY DIAG UNITS: 3.50 TECH(S): 1001423 CUSTOMER STATES THAT THE CAR IS CRANKING BUT NOT STARTING, LIGHTS WILL COME ON, BUT CAR WILL NOT PLEASE CHECK AND ADVISE SPARK PLUGS WORN AND VALVE CLEARANCE OUT OF ADJUSTMENT. TROUBLESHOT FOR CAUSE OF NO START AND FOUND SPARK PLUGS WORN AND VALVE CLEARANCE OUT OF ADJUSTMENT. NOTE GAS ALOS SMELLS OLD. REPLACED SPARK PLUGS AND ADJUSTED VALVES.$812.23 I can provide with customer number 736399 or the MO# 220002 and 219760

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