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Ken Garff Honda Riverdale - Service Center

Ogden, UT

4.7
2,873 Reviews

2,873 Reviews of Ken Garff Honda Riverdale - Service Center

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May 03, 2023

The service is always excellent, no matter who the service advisor is. Enjoy the virtual video with the technician. More

by PSCHWANEBE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Caldwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2023

Every time my CR-V is brought in, I have to reset the tire pressure monitoring system (TPMS). I will be halfway home, and the tire light comes on. Why doesn't that get taken care of at the dealership? More

by NMARPLE
Recommend Dealer
Yes
Employees Worked With
Collin Gum
April 29, 2023

Service was preformed as requested. Josh provided prong updates, and the car was ready as scheduled More

by SewHonda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Caldwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 24, 2023

Ken Garff Honda service center has always been very helpful, fast and efficient. One of my recommendations for friends who are looking for new vehicles is to check out Ken Garff for a fair deal and exc More

by JOHNFLORIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dino Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 23, 2023

Everything was completed in a very timely manner and I was very happy with the service personnel. More

by jrjohansen45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Haro
3.0
This rating includes all reviews, with more weight given to recent reviews.
April 21, 2023

Very please with the service department, but I do not remember which service technician took care of me. More

by BROWNFAMILY09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Caldwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 19, 2023

Absolutely horrible. I will never go back here again and do not recommend this place. More

by shred4life17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dino Soto
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Martinez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2023 -

Ken Garff Honda Riverdale responded

Hello, We’re sorry to hear that your experience with us did not meet your expectations. We’d like to hear more about what happened so that we can look further into this issue. Please reach out to us at the contact information listed below at your earliest convenience. Joey Burns, General Manager joeyb@kengarff.com

Apr 20, 2023 -

shred4life17 responded

I have tried reaching out to the general manager twice and he continues to be out of town.

Apr 21, 2023 -

Ken Garff Honda Riverdale responded

I apologize, but I have not received any emails from you. Can you double check that you are emailing the correct email address? joeyb@kengarff.com you can also, contact my assistant Angie @ angieb@kengarff.com or @ 801-781-4787. Thank you, Joey Burns

April 19, 2023

Very helpful. Professional. Friendly. Competent. Efficient. Service oriented. Went out of their way, above and beyond to make things pleasant and right! Tha More

by kenwayman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dino Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : video provider
April 19, 2023

Great service, they diagnosed the problem thoroughly and fixed the problem. Dino as my service advisor was awesome! More

by Jer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dino Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 17, 2023

Lacks communication with each other. Couldn’t even find my profile every single time I went. Didn’t even solve my issue. When I stated my issues they kept forgetting & would call me & as More

by VRODRIGUEZ7777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Barry
Apr 20, 2023 -

Ken Garff Honda Riverdale responded

Hello, Thank you for taking the time to leave a review. We're sorry to hear that you've had a frustrating experience with disorganization at our dealership, and your review has been relayed to the appropriate team members to look into this. In the meantime, if you'd like to reach out to our team directly, please do so using the contact information provided below. Thank you. Joey Burns, General Manager joeyb@kengarff.com

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